Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!

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Resort Details

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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10591 reviews
  • 5.0 star tripadvisor rating
    Fun time at Iberostar

    The service was very great! Everyone was so helpful and accommodating to our group. The beach was beautiful and we enjoyed the buffet as well. They also are kid friendly and a great vacation pick! I highly recommend.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Quetzal stay!

    I Have been at the Quetzel for 2 days and have really enjoyed our time. The food has been good, lots of activities at the pool! The pool is beautiful, and I had a very nice massage in the jungle. I do wish there were more activities at night, but have largely enjoyed my stay!

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Vacation

    Very enjoyable, very hospitable staff, the rooms can have some remodeling but overall very nice. Food is great and the beach is beautiful as well. Great activity, and the jungle inside the hotel is amazing

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Hard to fault!

    Great food, loads of choice and super quality. Gluten free and lactose free options. The buffet is kept fresh, changing it regularly. The beachfront location was lovely. We came at high season and always got a spot where we wanted to be. The hotel is really clean and the staff are friendly and helpful. I would come back.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    vacation in iberostar tucan first time in mexico

    The hotel was really excellent. People are really nice, the animation team was very funny and we had a great time. The food was not the best, but there is something for everyone available. Rooms are very clean. The hotel is definitely one to recommend!

    Jan 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319