Iberostar Selection Rose Hall Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7233 reviews

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  This Resort Needs Better Staff Training in Hospitality!!!

  Our check out experience with Alwayne at the front desk yesterday morning was absolutely atrocious!!! I am not one to write public reviews, but this has past my limit! This employee has zero manners or any hospitality experience, he should NOT be working at the front reception or in ANY customer-facing capacity!! He argued loudly with us in front of another guest, refused to help us confirm our airport transfer, literally said there is nothing he can do other than to order a taxi for us - mind you, the airport transfer was arranged with a local tour operator that has an onsite desk in the hotel lobby!! We were told the night before our departure by the hotel's own concierge staff that because we were leaving early in the morning (transfer pickup at 6am), we can ask the front desk receptionist in the morning, during our checkout, to call the tour company and just confirm our pickup time. Sounds pretty simple and reasonable right? Much to our surprise, we get to the front desk at 5:30am to check out, there's no one attending. We waited and then asked another employee working at the coffeeshop to help us fetch someone. He came over and banged loudly on the front desk counter and yelled at the back office. Then we hear some shuffling noise between a desk and a chair, a few minutes later, Alwayne appeared, looks like we had interrupted his nap. We asked to check out and brought out our transfer slip for him to help us verify the ride at 6am - that's when he looked up and said he's not with the tour company, he can't help us. Period. The transfer was our problem. I was floored by his comment! I asked for his name and he wrote it down on a piece of paper - he didn't bother wearing his professional name tag. He did not want to make a single phone call to the hotel's own local partner to help us make our international flight. As the arguments unfolded, even the other hotel guest watching in horror said to him, man just make the call for her please. I asked to speak to his manager, and of course he said no one was there, he's the only employee available. One employee could single-handedly destroy the resort's brand, and left us with such a disgusting taste in our mouth - on the morning of our departure!! What a shame! We will not return nor will we recommend Iberostar Rose Hall Suites to anyone we know. How can you staff your hotel reception with employees of this caliber, as a five star resort??!

  Jul 06, 2025
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  Family vacation

  Slightly dated property. Staff makes this resort unforgettable! Everyone so kind and hospitable. So many activities throughout the day. Cat sanctuary is awesome. The lazy river is very relaxing- would be better if there were more floats

  Jul 06, 2025
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  Near perfection!

  Before I write my review, I have to acknowledge some staff that made our visit magical! First off, Tashana. When we had checked in, our reservation didn’t have our two rooms that we booked near each other, which would have meant that our children were nowhere near us. Tashana worked some magic and got us two rooms nearby and they were the most spectacular rooms. Just a dream come true. She set the tone for a magical vacation. Please show her some love. I had hoped to see her on our last day to personally think her, but she wasn’t there that day. Tony Ann on the beach had such a lovely personality and was so uplifting and kind. She made me an amazing mudslide. We loved seeing her each day. Arlene at the Smokehouse was so sweet and exuded such positive energy. Our cleaning crew for our room in 3231 were simply amazing. So sweet, energetic, and our room sparkled. Oraine, the bartender, made us the best drink of our trip. The most perfect old fashioned. The staff at this resort are so hard-working and deserve all of the tips and accolades. The grounds were absolutely beautiful, the beach, so relaxing, and the infinity pool with definitely a highlight. The food and the choice of restaurants were spectacular. I loved the Jerk Hut on the waves side for some jerk chicken and cod bread. Those grill workers have talent! I am dreaming about that meal. If you bring your family here for a trip, it will be fun and memorable. The reason I did not give a five star rating is just because of some small inconsistencies. We used the app to find out what was going on at the resort, but some of the things weren’t communicated very well. For instance, there was a martini pop-up bar at different places and times and I enjoyed going to that— it would have been good to know where and when it was next. I could never get a straight answer about where or when it would be. One night there was a make your own cocktail class and when a friend told me about it, I made my way there only to find that the employee said it was over. It was 8:45 which was an odd time to end. I would’ve loved to have known about this class. My young adult kids enjoyed the nightclub, and we gave them money to tip but the bartenders were more aggressive about tips there and it was awkward. The bartender at the lobby bar was wonderful, but many drinks couldn’t be made because ingredients were not available (cinnamon syrup, cucumber, etc.). There were six drinks on the Mixology menu side and only two could be made. Some days by the pool they had a special lunch and I would’ve liked to have known about that so I could have tried it. Of course, none of this was extremely negative and definitely did not put a damper on our trip, but I wanted to explain the four star versus five star rating. Just a heads up that if you’re bringing young adult children in the vendors are a little aggressive with offering pot. My son said he just said, “I already got some from somebody else” and they moved on. At the end of the trip by tipped some of the vendors for being respectful of our space. Definitely bring tips for the hard-working staff. I was pleased to see many people tipping at the coffee shop and the omelette station which I normally don’t see on all inclusive resorts. I know we have tipping fatigue here in America, but these workers work so hard. I just budget tips as part of my vacation stay.

  Jul 05, 2025
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  I love Jamaica

  Very Good service, Syrene, Leroy, Anecia, Rohan, Chad and Asani Was an excellent, very well coming, friendly, etc. The bar in the Beach was very good. The hotel is comfortable and everywhere is near. The entertainment in the hotel is very good. 100% recommended

  Jul 04, 2025
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  Won’t Be Going Back

  TLDR: This hotel was old and dirty. They try to sell you future vacation packages for the next 30 years. Won’t be going back. This is not a paid review and this trip was not provided to us as a timeshare promotion or any other promotion. Forgive me, my review is a little lengthy. Arrived at Iberostar selection Rose hall suites. Found out that we booked a room with a double bed and not a King Size. That was our fault. For a fee, Cora upgraded our room to an Ocean View. Upon walking into the room, a handyman was in there and he was painting. What kind of upgrade was this? We immediately called the front desk and Cora worked to get us another room. In the meantime, we had told the bellhop that our room was ready and they tagged our bags. We waited 30 minutes to get our bags. My husband ended up just going down there and getting the bags. The people outside in the front of the hotel were the most useless people we encountered at this hotel. We were then reached out to by Kerena who was our concierge. She was very nice but she invited us to a breakfast the next day where we thought we’d be told about the benefits of the hotel and was told we could leave this breakfast at anytime. Iberostar, your “sales pitch” model is trash. We came to this place to have a vacation. They take you to breakfast at the newer of the Iberostar properties and have breakfast, take you on a tour, then want you to put a down payment so you can “save” on future vacations. And the part of leaving the presentation any time you want?? Lies. The breakfast was to last 90 minutes. 3 hours later, we told them we weren’t interested and were subjected to 3 more people trying to close the deal. We spent three hours of our well deserved vacation being subjected to this. As a thank you for our time, they gave us tickets to the Mobay Lounge at the airport but we get that free with our credit card anyway. The hotel needed a serious upgrade. The bathtub looked so dirty even though I’m sure it was clean I guess. I couldn’t bring myself to get in it. The shower was no better. They didn’t even remove the toiletries such as the body gel, shampoo and conditioner, to clean under them in the shower.. the shower looked dirty too. The newer property, JOIA's bathroom looked the same way. Guess Iberostar is going for the dirty, rustic look. Cracks and patches could be seen all through the property. The staff we encountered were really nice. Shaneke, in the main buffet hall was great. Alston, who served us drinks in the lobby was great and Tannia in guest services was great. Getting a cabana was great to secure as we didn’t come out early enough to get chairs in the shade. Cabanas are for a fee and it’s yours all day. Ok, next item. The uniforms!! As a guest, I was extremely uncomfortable watching the female staff in hot weather wearing stockings as a part of the uniform. They looked so hot and made me hot just looking at them. Why couldn't they wear knee length shorts and a polo shirt? The buffet hall was nice. You had to wait to be seated which I didn't understand but ok. The Jamaican Restaraunt by the Grand Waves Iberostar hotel was excellent. Brittanya was a most gracious waitress and the chef was great. The oxtail, curry goat, escovitch fish and festival were sooo good. The gym was pretty comprehensive. I took advantage of it every day. I was truly impressed with the amount of equipment and classes they had. The machines need a little more room in between each other. I hurt my knee walking in between them. The coffee cafe was great too. The hot caramel macchiatos were great! Even though I thoroughly encountered some beautiful people there, I probably won't visit another Iberostar property. This resort had cracks and patches all over. I truly expected more because it held the IHG brand.

  Jul 03, 2025