General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3736 reviews
September 2022 Mallorca vacation
Excellent vacation with friends at this hotel great staff and facilities location is fantastic with views across the bay, We stayed with friends as we are iberostar club members, the only disappointing part was the Japanese restaurant, but my expectations were possibly high after having many great meals and entertainment in the Japanese restaurant at iberostar hacienda Dominicus in the Dominican Republic. But that said all other aspects of the hotel and the vacation were fantastic 😊
Friends celebrating our 50th birthdays
A Group of friends visited to celebrate our 50th birthdays. We had a fantastic stay at this hotel. The food was great & the staff were all amazing. My only grip was being told we couldn’t have lunch/snacks at the pool bar on our first day to the next day our lovely guy at the pool bar served us toasted sandwiches. All round I would recommend this hotel ⭐️⭐️⭐️⭐️⭐️
Very disappointing hotel
On arrival it all looked good But the room was not clean dirty marked bed sheets broken glass on balcony that I stood on so I’m assuming the balconies was not cleaned We had one request a quite room well this was not put into place very noisy from upstairs it sounded like someone was working out at 3.00 in the morning we did complain but it took three days Food was bland and very cold My wife asked the chef to cook some fresh pasta he didn’t look happy doing this but he did 30 min later it arrived cold We really looked into booking this hotel as it promises everything this was to be a special holiday after a few health issue with my wife and we did email the hotel before arrival to explain the issue On departing we did tel the reservation team about our issues and they told us that we would be in contact but we have not had anything still it’s been nearly a month I would not recommend this hotel it’s really over rated Plus they asked us on arrival if we wanted a upgrade for €1000 we declined Thank god This is a fair review in my mind I’m very honest and fair Thank you Jason We would not book again with this hotel
Highly recommend. Great location
Excellent all the way around. Highly Recommend. Beautiful view from room, overlooking the bay, outdoor seating. Excellent location to restaurants and shops. Nice to have coffee and tea available in room. Very nice pool and loungers with drinks available poolside.
Spacious seaview suites, professional staff, definitely worth a visit .
A well earned few days rest in a stunning location, comfortable suite, professional and friendly staff, high standards in all areas of the hotel and outdoors. No need for the early morning ‘sunbed save’. Never been here before and generally do not book return visits but this will be an exception.