Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
LocationPlaya del Carmen - On Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8795 reviews
A disappointing experience in a dated resort with poor food and subpar customer service.
This place was completely underwhelming. The resort is in dire need of a refresh. The staff seemed uninterested and showed very little motivation to help with questions or concerns. Food was poor, including the on-property restaurants. Reserved two rooms for the week and requested them to be close to each other (not next door, not connected … just close). Told us that they could not accommodate the request. However, miraculously, if we upgraded our rooms, we could get them next to each other! We upgraded and frankly the rooms were the exact same as deeper on property with a better view of the resort next to us than anything else. I would not recommend this place to anyone. Disappointing.
Highly recommend the brisket
he Hacienda Restaurant was excellent! The brisket and the empanada can't be missed--by far they were the best food at the resort. The wait staff is friendly, great environment, we highly recommend giving this restaurant a try. Make your reservation early!
this is my first time here since being a kid. I came with my family for my sisters wedding. I am having a great time.
i really like the atmosphere that comes with this resort. All workers are really friendly and welcoming to all guests. Though i don’t speak much spanish i still felt welcomed despite being in mexico. It really is a great place
Still love the Quetzal/Tucan, BUT…….
I have stayed at numerous resorts in Mexico and on a number of Caribbean islands, and loved the Quetzal/Tucan from the start! So much so that we joined The Club, and now vacation with Iberostar exclusively. The employees are outstanding and their biggest asset! All were so helpful and welcoming, but a big shout out to Javier, at the outdoor Star Prestige lounge. Don’t ever lose this guy! We also had the privilege of having Michaela as our server numerous times over the month we stayed. She’s a gem! Fantastic sense of humor! The food is not gourmet, but pretty dang good for an all—inclusive, and believe me, I’ve had much worse! I wish there was more shrimp, and lobster’s non-existent, but at this price point, I get it! Drinks were great with plenty of variety. Rooms are comfortable and kept very clean! Beach and grounds are wonderful!l Loved all the wildlife! Would’ve given them 5 stars, except for the nightly entertainment which was really a disappointment over past years! We greatly missed the live music in the lobby lounge!! It was hit or miss this year, whereas in the past, we enjoyed this nightly. There is simply no where to dance or just listen to fine music anymore! PLEASE bring this back to nightly. Doesn’t seem like it would be that expensive to do so! There is not a nightly big show either without counting karaoke and games with guests. We missed the big shows, but even more importantly missed the live one man/woman band in the lobby lounge. We would love to enjoy this nightly again and for longer than a couple of hours. The disco which opens at 11 is full of very young adults listening to very young hip hop music. Most of your guests are middle age or older, so this option is worthless to us.
First time in Mexico!
The beach is amazing and everything is always super clean. The drinks and service is all amazing. Food is good, everything is worth trying especially all the different drinks. The water is super warm and awesome.