Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
Location
Playa del Carmen - On BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8865 reviews
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Aug 26, 20234/5 stars
Overall the hotel is 5 stars. The lobby and surroundings were very well kept and service was excellent. Especially Kari at the front desk helped us when we first arrived. My family loved the hotel, it’s beautiful and the jungle area in the middle was very cool. There were no seaweed on the beach but it was very hard to find lounge chairs both on beach and swimming pool. The swimming pool area needs refurbishing the floors were coming off and overall did not have the feel of a 5 star hotel. We loved that the hotel was not using any plastic bottles. The food at the restaurant was good but felt like the buffet food and desserts were lacking compared to the last three hotels we stayed at in Quintana Roo. It was also annoying that you have to make reservations for dinner and therefore we were only able to enjoy three of the restaurants. Overall would reccomend this place but food and pool needs improvement.
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Aug 26, 2023Bad hotel
We can choose between this hotel and Barcello hotel. I regret to choose iberostal. Apart from mini zoo which is at the hotel there is nothing special. Old and broken swimming pool. Me and my friend broken legs while playing water volleyball. The drink, room, to small sunbeds is very poor quality. After 11 pm nothing to do in the hotel. I do not recommend .
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Aug 23, 20235 stars in paradise
Excellent resort ! My daughter and I initially booked the Tucan which is essentially the same resort next to Quetzel. We were put in room 2001 which was oceanfront Beach access. Beautiful room. Lots of outlets and AC was cold. All the staff was fantastic and treated us great. Wildlife everywhere and drinks were strong (tipping always helps). Grounds are beautifully maintained and we never saw a mosquito or fly during our 8 days. Brandon the conceiger at the Tucan was great and was our go to guy for reservations. My congratulations to the manager. Hotel is run great and we had a fantastic time.
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Aug 23, 2023Great little resort but we all got sick
I would give it 5 stars. The resort itself is very good. The beach is excellent, with plenty of lounge chairs and umbrellas. The staff is very efficient, courteous and willing to help (but that's mostly true with any Iberostar resort that's why we like this chain). Excellent fitness team, Sunrise yoga was the highlight of my stay. The jungle with waterfalls and all kinds of wild animals and birds is really cool, kids club does an animal walk to teach kids about all these animals. Kids club ladies are great. The bad: we all got sick. 5 out of 6 people in our party. We don't know if it was food or drink, but we all got upset stomachs. All 3 kids got very high fever, diarrhea and vomiting. All 3 had to be taken to the hospital or urgent care. We never left the resort, so it's gotta be something there. I admire their effort to go green, but honestly I'd feel much safer if I had access to bottled water rather than water fountain in the building. Have to add that doctor in the resort was very helpful and Hospiten Hospital she sent us to really helped (although at an exuberant amount of money). Also consider the location of your building - we stayed in the room that faced the jungle - every morning ~6am monkeys woke up and started screaming. Buildings next to the beach or next to the lobby are quiet.
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Aug 21, 2023
Great calm vacation
Suberb hotel. We choose it because I felt other hotels would feel too Americanized. The hotel has a good jungle setting with multiple animals (peacocks, monkey, turtle, pink flamingo and other small animals). The food was great and the staff always smiling. We also had a 50 minutes massage which was great.