Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location

Playa del Carmen - On Beach
Cancun International Airport (CUN) : 37 miles

Property Information

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8913 reviews
  • 5.0 star tripadvisor rating
    Yet Another Great Stay at Iberostar - Thanks to Dani

    We booked our trip to Iberostar a few months back. This was our third stay at this resort. The beach was beautiful and crystal clear. The service was always exceptional. The food was okay, but that is typical for pretty much the case for all-inclusive resorts. Dani at the front desk was exceptional. She spent the time explaining things to us as we needed some special accommodation and she thought things out for us to make our trip much more ideal. Her professionalism really stood out as she followed up later to confirm everything was just as expected. We also enjoyed working with Louise at the concierge, who always smiled, and his number one priority was to make sure you are happy. Finally, I wanted to express our gratitude to Omar (who runs throughout the resort helping customers) and Victor by the bar on the beach.... best strawberry Daquarius.

    Nov 27, 2023
  • 3.0 star tripadvisor rating
    Quality has dropped since 5 years ago

    I visited Iberostar Quetzal in Sept 2033 stayed for a week. This was my 3rd time at this resort. The quality has dropped since the first time I was here 5 years ago. Specifically, the quality of the food dropped: the fish had no taste, the pork loin was dry, and the guacamole was watered down. Also, there were ants in the room, my family found dirty plates in the buffet dining hall on 2 different days (one had mayonnaise slathered over one side), and by the beach front bar I saw a plastic cup in the clean rack with a lipstick stain on it! On the beach there were not enough umbrellas and people were waking up early to reserve them. The employee Omar would take pictures of your chairs if you were not sitting on them. This was a terror on vacation because people go into the water or go visit the bar or have lunch elsewhere and you expect your seat to be there when you return! Rooms are very dated, dimly lit, minimal furnishings, and not enough storage space for clothing. Due to management’s decisions, one of the dining halls for lunch was closed. This caused overcrowding in the buffet hall that was open. Mosquito spray was applied to the vegetation during the day from a moving vehicle. Very dangerous! This should be done during the night when people are sleeping so that we aren’t sprayed with those chemicals and inhale them. Good Part: Employees do come to the rooms to spray insecticides. They came to the room 2x during the week I was there. Although I think some people bring massive amounts of food into the rooms and contribute to this ant issue. Beach is amazing and waveless! Water is warm and SO clean you can see fish. All staff members are so hard working!

    Nov 24, 2023
  • 5.0 star tripadvisor rating
    Erika!

    Erika the fitness instructor is amazing!! We loved all her classes. She’s the hardest working woman at the hotel! She has a great and enthusiastic attitude that kept us motivated. The classes through out the day were accessible to all. Thank you to Erika for everything!

    Nov 23, 2023
  • 4.0 star tripadvisor rating
    Nice hotel and beach but not good nighttime entertainment.

    Nice resort and beach is beautiful. Nighttime entertainment isn’t good except for one night in the lounge when a guitar/singer, who is terrific. Other nights is, in my opinion, dumb games , and karaoke, which some people enjoy but I’m not a big fan. They used to have singers and musicians in the lounges every night and the theater shows used to be entertaining. The buffet is ok.

    Nov 22, 2023
  • 4.0 star tripadvisor rating
    Wonderful location, but

    The location, food and service in the hotel are outstanding, but there are some drawbacks as well. There rooms are dark and there is very little space for storing clothes. What I didn’t like most is lack of a quiet place for those who don’t enjoy very loud music played at the swimming pool and too few sunbeds on the beach.

    Nov 21, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319