Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
Location
Playa del Carmen - On BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8600 reviews
-
Jan 30, 2023Nice resort, terrific service, beautiful beach
Just left the Quetzal having had a great time. We had 4 people in a double room, which was kind of tight compared to junior suites. But it’s not bad if you’re just looking to enjoy the beach and the resort. I wish they had more pool area that was kid friendly. Most of the main pool is about 5 ft deep, which is strange even for an adult pool. There is a small kiddie pool, but I had a 6 and 10 year and it seemed to be geared towards younger children. Positives Last year my wife and I went to the Grand in Punta Cana in DR, which is supposed to be a top level resort for Iberostar. The service at the Quetzal was SIGNIFICANTLY better even though it’s not considered their top tier resort. Mexico resorts tend to be that way. I wish I could remember staff names, but one for sure was chef Aplonio at the buffet. Once he knew I was on a gluten free diet. He made sure to make a special pasta dish for me. The staff in general was terrific and the beach was on par with the Dominican Republic. Resort is smaller than most of the Riviera Maya hotels, which makes it nice for getting around. Overall we had a great time. Great job to the Quetzal staff!
-
Jan 27, 2023
Love the jungle atmosphere!
Exactly what we expected for the price. Typical Iberostar resort. Service is excellent everywhere in the hotel - especially at the pool. The staff works exceptionally hard to ensure your trip is enjoyable. Restaurant food is all relatively “okay” but the buffet food is actually quite tasty, beyond a typical all inclusive. Shout out to Antonio at the pool bar. Honestly some of the best service I have ever had at any resort, regardless of location. Antonio is happy, friendly, excellent at his job - he made our time poolside 5 star!
-
Jan 24, 202350th Birthday Party
Awesome resort, numerous activities all day, food was great with so many choices. Highly recommend. Also, tons of excursions and things to do in the area. Liked the openness of the location being able to feel the ocean breeze throughout the facility.
-
Jan 22, 2023
Nice resort but some changes needed
Beautiful, love the wildlife and nature. Food was decent. Room was decent but needs some updating. Bathroom was very nice, amazing shower. Bedroom didn’t have an electric outlet by the bed for my partners cpap machine, had to run an extension cord. Otherwise a nice resort. Spa was not very good-never shown how to use the various showers, sauna etc. never even brought a glass of water, not the greatest customer service at the spa at all. Massage was not worth the money and I expected a nicer environment in the spa area.that was prob the biggest disappointment.
-
Jan 22, 2023
Iberostar Quetzal
Our trip was perfect. The night life activities the performers put on were our favorite. Something new and exciting every night. We loved it when the performers got involved with the crowd and got the crowd up on stage to do the activities. The crazy games they would host by the pool really made the daytime fun and something to look forward too! Every single person was extremely friendly and very helpful.