Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location

Playa del Carmen - On Beach
Cancun International Airport (CUN) : 37 miles

Property Information

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8600 reviews
  • 4.0 star tripadvisor rating
    Nice resort, terrific service, beautiful beach

    Just left the Quetzal having had a great time. We had 4 people in a double room, which was kind of tight compared to junior suites. But it’s not bad if you’re just looking to enjoy the beach and the resort. I wish they had more pool area that was kid friendly. Most of the main pool is about 5 ft deep, which is strange even for an adult pool. There is a small kiddie pool, but I had a 6 and 10 year and it seemed to be geared towards younger children. Positives Last year my wife and I went to the Grand in Punta Cana in DR, which is supposed to be a top level resort for Iberostar. The service at the Quetzal was SIGNIFICANTLY better even though it’s not considered their top tier resort. Mexico resorts tend to be that way. I wish I could remember staff names, but one for sure was chef Aplonio at the buffet. Once he knew I was on a gluten free diet. He made sure to make a special pasta dish for me. The staff in general was terrific and the beach was on par with the Dominican Republic. Resort is smaller than most of the Riviera Maya hotels, which makes it nice for getting around. Overall we had a great time. Great job to the Quetzal staff!

    Jan 30, 2023
  • 4.0 star tripadvisor rating
    Love the jungle atmosphere!

    Exactly what we expected for the price. Typical Iberostar resort. Service is excellent everywhere in the hotel - especially at the pool. The staff works exceptionally hard to ensure your trip is enjoyable. Restaurant food is all relatively “okay” but the buffet food is actually quite tasty, beyond a typical all inclusive. Shout out to Antonio at the pool bar. Honestly some of the best service I have ever had at any resort, regardless of location. Antonio is happy, friendly, excellent at his job - he made our time poolside 5 star!

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    50th Birthday Party

    Awesome resort, numerous activities all day, food was great with so many choices. Highly recommend. Also, tons of excursions and things to do in the area. Liked the openness of the location being able to feel the ocean breeze throughout the facility.

    Jan 24, 2023
  • 4.0 star tripadvisor rating
    Nice resort but some changes needed

    Beautiful, love the wildlife and nature. Food was decent. Room was decent but needs some updating. Bathroom was very nice, amazing shower. Bedroom didn’t have an electric outlet by the bed for my partners cpap machine, had to run an extension cord. Otherwise a nice resort. Spa was not very good-never shown how to use the various showers, sauna etc. never even brought a glass of water, not the greatest customer service at the spa at all. Massage was not worth the money and I expected a nicer environment in the spa area.that was prob the biggest disappointment.

    Jan 22, 2023
  • 5.0 star tripadvisor rating
    Iberostar Quetzal

    Our trip was perfect. The night life activities the performers put on were our favorite. Something new and exciting every night. We loved it when the performers got involved with the crowd and got the crowd up on stage to do the activities. The crazy games they would host by the pool really made the daytime fun and something to look forward too! Every single person was extremely friendly and very helpful.

    Jan 22, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319