Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
Location
Playa del Carmen - On BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8913 reviews
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Nov 27, 2023Yet Another Great Stay at Iberostar - Thanks to Dani
We booked our trip to Iberostar a few months back. This was our third stay at this resort. The beach was beautiful and crystal clear. The service was always exceptional. The food was okay, but that is typical for pretty much the case for all-inclusive resorts. Dani at the front desk was exceptional. She spent the time explaining things to us as we needed some special accommodation and she thought things out for us to make our trip much more ideal. Her professionalism really stood out as she followed up later to confirm everything was just as expected. We also enjoyed working with Louise at the concierge, who always smiled, and his number one priority was to make sure you are happy. Finally, I wanted to express our gratitude to Omar (who runs throughout the resort helping customers) and Victor by the bar on the beach.... best strawberry Daquarius.
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Nov 24, 2023Quality has dropped since 5 years ago
I visited Iberostar Quetzal in Sept 2033 stayed for a week. This was my 3rd time at this resort. The quality has dropped since the first time I was here 5 years ago. Specifically, the quality of the food dropped: the fish had no taste, the pork loin was dry, and the guacamole was watered down. Also, there were ants in the room, my family found dirty plates in the buffet dining hall on 2 different days (one had mayonnaise slathered over one side), and by the beach front bar I saw a plastic cup in the clean rack with a lipstick stain on it! On the beach there were not enough umbrellas and people were waking up early to reserve them. The employee Omar would take pictures of your chairs if you were not sitting on them. This was a terror on vacation because people go into the water or go visit the bar or have lunch elsewhere and you expect your seat to be there when you return! Rooms are very dated, dimly lit, minimal furnishings, and not enough storage space for clothing. Due to management’s decisions, one of the dining halls for lunch was closed. This caused overcrowding in the buffet hall that was open. Mosquito spray was applied to the vegetation during the day from a moving vehicle. Very dangerous! This should be done during the night when people are sleeping so that we aren’t sprayed with those chemicals and inhale them. Good Part: Employees do come to the rooms to spray insecticides. They came to the room 2x during the week I was there. Although I think some people bring massive amounts of food into the rooms and contribute to this ant issue. Beach is amazing and waveless! Water is warm and SO clean you can see fish. All staff members are so hard working!
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Nov 23, 2023
Erika!
Erika the fitness instructor is amazing!! We loved all her classes. She’s the hardest working woman at the hotel! She has a great and enthusiastic attitude that kept us motivated. The classes through out the day were accessible to all. Thank you to Erika for everything!
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Nov 22, 2023Nice hotel and beach but not good nighttime entertainment.
Nice resort and beach is beautiful. Nighttime entertainment isn’t good except for one night in the lounge when a guitar/singer, who is terrific. Other nights is, in my opinion, dumb games , and karaoke, which some people enjoy but I’m not a big fan. They used to have singers and musicians in the lounges every night and the theater shows used to be entertaining. The buffet is ok.
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Nov 21, 2023
Wonderful location, but
The location, food and service in the hotel are outstanding, but there are some drawbacks as well. There rooms are dark and there is very little space for storing clothes. What I didn’t like most is lack of a quiet place for those who don’t enjoy very loud music played at the swimming pool and too few sunbeds on the beach.