Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location

Playa del Carmen - On Beach
Cancun International Airport (CUN) : 37 miles

Property Information

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8999 reviews
  • 5.0 star tripadvisor rating
    Great Hotel

    Great Hotel, wonderful jungle. A lot of cute animals. Fast check in. Service great. Animation great. We had a lot of fun ( thx Israel ) :) Food great-good quality. Sometimes if the buffet restaurant is full ( rush hour ) there could be more employees. They are all friendly and make a really good job. The room was always clean, they make a great job too. There are theme restaurants, but you can just make a reservation for the Japanese. There are just two negative points: 1. The food in the buffet restaurants Tulum and Cozumel, in the uxumal and in the snack bar could be more warm ( cold burger, cold meat, cold pizza, cold fried and scrambled eggs ) 2. If you want to have dinner in a theme restaurant - you have to be relaxed with a lot of time ( would be better if you can make a reservation for all the theme restaurants ) Nothing else negative.

    Apr 14, 2024
  • 3.0 star tripadvisor rating
    Overall, decent resort but would NOT return

    Pros: - Beautifully maintained jungle atmosphere in the center of the resort. Lots of animals (wild and captive). - Resort cats are spayed & neutered and have dedicated cat cottages (loved that)! - Beautiful beach, no rocks, very little seaweed. - Excellent massages (you could choose locations on the beach, at the spae or in the jungle). - quick check in. - 10 min taxi from Playa Del Carmen. - Beach food was 10/10. Cons: - we had to change rooms because our first room was right beside dumpster, woke us up at 6am. - very basic amenities (shops, bars, gym etc). - safe didn't work. - lost electricity several times in our room. - we were there for our honeymoon (and have visited several different Iberostar resorts) and did not recieve any special recognition. - despite it being an all inclusive, some drinks and meals were chargeable. - one pool bar on entire resort and it was mostly shaded throughout the day, and the pool was always cold. - only one main pool.... and because this was a family resort, we found there were a lot of kids and the pool and surrounding areas were kind of dirty. - limited cocktail options. - staff was friendly, but unreliable. - buffets were quite basic, and food options did not change often. - a la Carte restaurants were good, but did not require reservations, so there were always long lines for the popular ones. - appearance of hotel was quite aged. Like I said, we've enjoyed Iberostar resorts in the past, and unfortunately, this one did not live up to their high standards, which was disappointing. However, would say this would be a good choice for youn families. Much preferred the Iberostar Paraiso Beach in Maya Riviera.

    Apr 12, 2024
  • 5.0 star tripadvisor rating
    Wonderful resort! Would return!!

    Can’t say enough great things about this resort! Beautiful and lush grounds! Amazing wildlife with peacocks, flamingos, turtles, monkeys, lizards! Food was great on buffet! Only needed a reservation for Japanese and only had a wait for Italian! Upon checkin Frank was very attentive to our needs and really helped us out throughout the week! We did the Iberostar presentation and were able to upgrade to a room with beach view for only $40. The beach was BEAUTIFUL! Amazing water color and no seafood! The pool was great too! The rooms are a little dated but we were only there to sleep. No room service or beach/pool side bar service. There was often a wait to grab a drink by the pool /beach bar but it didn’t bother us. Have been to many resorts and can tell you the food and service at Iberostar is what keeps us coming back to them!!! Would recommend! Wonderful and relaxing vacation!!

    Apr 11, 2024
  • 4.0 star tripadvisor rating
    Still good second time around.

    This was our second time at this resort in the past 3 years. Our first trip was shortened due to a flight cancellation so we wanted to have our full vacation. We have stayed at 5 Iberostar's in the past and many others in over 30 years of vacationing. We liked this location as it is a small resort so easy walk to anywhere. My wife and I walked from the beach to the lobby and back in 15min, It has beautiful jungle type grounds with lots of wildlife (including monkeys) and a nice beach. We also are divers and highly regard Dressel Divers, who serves Iberostar properties. My previous review of this properties has many details so I will hit the highlights and differences from the prior visit. Iberostar is now part of the Hilton group so our loyalty program is no more. This also may have brought about a change that now the specialty restaurants no longer require reservations (except the Japanese). This turned out to be nice because you are not limited to how many restaurants you can hit. Getting a table was easy, except the Italian. You had to get there at opening or have a long wait. (Not sure why as others were just as good) The Japanese was only so-so. It is the type where they cook in front of you as many resorts do. Maybe we have done this type so many years it is not special anymore. We also found the buffets to have improved. You do get a lot of the same food each day, but there are also specialty items that change each day which were really good. We only at dinner there once as he hit all the restaurants. Also each day there was something cooked on the beach. The snack bar was not as good as in the past. Mainly just hot dogs, hamburgers and french fries. There was fruit as well. Lines at the two beach bars could get long as it served the beach and the pool. The pool bar was a separate pool and did not get too busy. We were there for spring break and the one annoyance that was the same as last visit is people putting towels or items on chairs all day. (and sometimes not using them) We were at the beach for sunrise and people started then. If you did not put towels or something on chairs by 8AM you were out of luck. Since we were diving most mornings that left us hunting for chairs and hoping to get lucky. There were signs saying not to do this but that did not stop it. There just seems to be a shortage of places to sit during peak travel weeks. We had not experienced it this bad at the other locations. The beach was always being cleaned each morning and you could walk for miles each way. The activity staff was usually around getting things going, but timing was not always consistent if you wanted to join a specific activity. There always seemed to be beach volleyball going on if you like that sport. For diving, the one issue for the mainland side is ocean conditions. Half the week the harbor closed due to rough conditions so no boats could come out. This also meant no watersports. If diving is you primary reason to travel then stay at Cozumel. All the staff was very friendly and polite. Service was great. We are not late night people but things seemed to be quiet at night. We did a beach fire show that was busy but very good Like. The main shows did not seem to get very crowded, but we were done for the night by 9 or 10. The AC in the room worked very well. It has been hit or miss at resorts in the past but seemed to be upgraded. Rooms are simple, but we are only there to shower and sleep. We would recommend Quetzal as a resort on the mainland side unless you want someplace large. Iberostar has a larger resort in the area as well as well as other options.

    Apr 09, 2024
  • 3.0 star tripadvisor rating
    Beautiful grounds but noise and lack of chairs ruined vacation

    Stayed at the Iberostar Quetzal for 4 nights in April. Pros: The grounds were beautiful- a gorgeous "jungle" in the center of the grounds that is the home to many well-cared-for animals including lots of peacocks, agouti, howler monkeys, iguanas, flamingos, raccoon, coatis, and more. They even have cat houses! So nice to see the animals being attended to. The grounds were also well-maintained and constantly being cared for. The beach was very clean and security at night was abundant. The Tucan and Quetzal are the same- one is on one side of the jungle and one on the other. The Quetzal seems to be set more back whereas the Tucan rooms are right on the paths/near pool. There are water dispensers on each floor and you receive two large glass bottles in your room to refill/use. There are also plenty of drink dispensers around the pool/beach restaurants so you don't have to worry about fresh water. Many of the restaurant staff seem very friendly and accomodating. Cons: Like others stated- there is a massive lack of lounge chairs at the beach and pool. These were "reserved" all the time. There were only three of us, and we could never find chairs. Many reviews stated this, so I took a beach blanket just in case- thank god I did. This was our only option almost our whole stay! This was incredibly frustrating that I had to lay on the ground all the time. I promised my family a calm vacation without excursions and we couldn't even do that. The only time we could find chairs was after 4pm. And usually one or two then. This place is not for those who want to relax. It is LOUD- everywhere. Loud blasting music at the pool, weddings on the beach with music at night and the shows are right in the middle of the jungle- which was right outside my room until 11pm. (or karaoke during the day!) We couldn't sleep during the day or at night! (PS- I love music and dancing, but to have no reprieve was exhausting) My husband and daughter both got sick from the food too and had a hard time resting when not well. The timeshare pitches are also excessive. Pushed on you when you check in, and anytime you ask the front desk a question. We had several other nuisances and it wasn't a horrible stay, but overall, I would not return. We came home completely unrelaxed, exhausted, and frustrated due to the fact that there was nowhere to lay down and rest.

    Apr 08, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319