Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
Location
Playa del Carmen - On BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8808 reviews
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May 31, 2023Great But Quite Resort
Side note, the Quetzal/Tucan and Paraiso Beach/Del Mar are the same resort, just different sides of the pool. Maybe different decorations. I stayed at the Iberostar Quetzal in January 2023 and decided to try to Iberostar Paraiso Beach in May 2023. I will general compare the two below. Food: 5/5 --> no real difference between the Quetzal/Tucan other than the fruit juice selection was far superior at the Quetzal. Possible it was the time of year? Overall though the food is far away and above any Riu I've stayed at. Certainly not Michelin star either but I rarely ate anything I didn't enjoy, particularly for the price point. Beach: 6/5 --> Quetzal/Tucan is miles above the Parasio beach. The Parasio beach itself is narrower (not a big issue) but it also had a lot of rocks where as the Quetzal has nothing but beautiful sand. There was a good amount of seaweed at both though there seemed to be less at the Quetzal. A guest indicated Cozumel blocks some of it but also could have been a timing of the year. Easily one of the best beaches I've seen. Parasio is maybe a 2/5 or 3/5. You can't see the ocean/beach from either pool well but certainly a better view at the Quetzal with no view from the Parasio pool. Day Time Entertainment --> 5/5 for both. Paraiso definitely seemed more party-ish than the Quetzal but overall it was excellent. Night Time Entertainment --> 2/5 for the Quetzal and 3/5 or 4/5 for the Paraiso. Quetzal was effectively dead at night, but both depend on guests for a lot of the entertainment. Parasio has a higher rating because the lobby bar was actually pretty great with a lot of dancing but that could have just been the guests at the time and not something you normally expect. Either way, this is the one area Riu's kick Iberostars butt at. Room Quality --> 5/5. Both resorts had great rooms I was in. No upside down questionable bottle of liquor like at a Riu but the AC worked great and they were always clean. I did get more towel animals at the Quetzal. Only knock I have here is the beer/drinks in the fridge. They only give you two beers at a time. I would suggest four (Riu gave 6 maybe). Not like I can't walk a few feet to a bar but the convenience is nice. At the Paraiso they gave you bottles and no bottle opener. Quetzal was cans. Pool/Pool Bar --> this is tougher. I'd probably say 3/5. The pool bar was tucked in the back and separate from the main pool which I didn't like but the bar itself was kinda cool. The pool was excellent though a bit deep (maybe 5'5"). Quetzal also had one convenient non-pool bar by the beach/pool. Parasio, on the other hand, had 3 pool bars (two basically on either side of the activity area and one further in the back). It was nice that these two were also up front. Misc (grounds, location, etc) --> 4/5 for Paraiso and Quetzal though different reasons. Paraiso is about half the drive as the Quetzal (+1 for Paraiso, -1 for Quetzal) but you are kind of in no-mans land in comparison (-1 for Parasio, +1 for Quetzal). With the Quetzal it's a short walk into PDC and there are a lot of activities there. You can also take the ferry to Cozumel there. The Parasio grounds are pretty and I enjoyed the flamigos around the lobby but the Quetzal grounds are probably far away and above the Parasio. They also have flamigos but they are more tucked away. Lastly, the time to walk between the beach and the lobby felt a lot shorter at the Quetzal than the Parasio though in timing the walks they aren't too much different in practice (about 3 more minutes at the Parasio). They also offer a shuttle at the Parasio. I also noticed there seemed to be a lot less upselling at the restaurants at the Parasio. Not sure why but that was nice. Staff was great at both. Summary --> both resorts are excellent. Even though I think the overall entertainment was better at the Parasio I think I would prefer to go back to the Quetzal due to the grounds and location within walking distance to PDC.
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May 31, 2023
First time visitors, but it won't be the last!
We just returned from a stay at the Iberostar Quetzal. This was our first time at this resort and it exceeded our expectations. It was an awesome vacation. We went with family and longtime friends. We were celebrating our 30th Wedding Anniversary. Our friends have been to many more resorts than us, but we have been to quite a few in this area and in the Akumal area. This is the first one we decided we wanted to revisit right away. Cons: None of the ice machines located in the lodging areas worked. This was definitely an inconvenience as we had to go to the bar every time for a glass of ice. The food on the buffet was good, but seemed repetitive from day to day. Some of the walking areas were very slippery. Some of the drink selections was not available at all times. We wish we could have gotten full bar service at the buffets- a Bloody Mary or Bloody Caesar would have been awesome. The buffet at the beach could have provided more choices. We had to walk all the way to the large buffet in order to find the variety we needed. However, the buffet on the beach had a full-service bar, which was nice. Pros: (these definitely outweigh the cons) The landscaping and wildlife was amazing. There were peacocks, aguti, coati, iguanas, coi fish, turtles, and monkeys. The monkeys were so entertaining and all of the sounds of nature were amazing to hear and be among. The service was impeccable. All of the servers in the bars, restaurants, at the beach/pool were so friendly. The front desk was very accommodating when we got in early (due to flight changes) and even let us in our rooms very early. Of note was Elvia (we nicknamed her Tinto) and Mirian. Mirian was very kind and gave us some spanish lessons when we were trying to remember names of things. There were so many others that remembered our group from day-to-day. Which we found very endearing that they could remember us among so many guests. The pools were beautiful and the bar service at the adult-only swim-up bar was very good. Great drinks! The food at the specialty restaurants (Japanese, Italian and smokehouse) was delicious. The hibachi chef(Irving) at the Japanese restaurant was so entertaining and the food was delicious! The beach was very well kept. It was a nice long beach and was awesome to walk on. The sargassum was there, but it wasn't as bad as we had expected. The hotel kept the beach groomed as best as they could. The water at the beach was clear once you got past the sargassum and the sandbar made it awesome to just spend the day in the water. We didn't spend much time at the large pool, but it was beautiful and the daily activities looked(sounded) fun. The beach zumba looked awesome and when they did it in the water, I was amazed at the stamina of the instructor. She was very energetic the whole routine!. The buffet was always good. We could always find something we liked. The Mimosas provided at the buffet facilities were great! The rooms were very nice and well kept by the resort. They provided a small fridge with some canned drinks( colas and beer) and it was restocked daily. A few snack might have been nice, but not necessarily needed. Being eco-friendly, the resort provided 2 large water bottles and there were water dispenser in the lodging buildings on every floor. This was a very nice amenity. The palapas on the beach were the main reason we picked this resort. Many resorts seem to have done away with this wonderful amenity. Many in our party really need the shade and these provide it all day. I hope you keep these, as we will be returning!
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May 27, 2023A disappointing experience in a dated resort with poor food and subpar customer service.
This place was completely underwhelming. The resort is in dire need of a refresh. The staff seemed uninterested and showed very little motivation to help with questions or concerns. Food was poor, including the on-property restaurants. Reserved two rooms for the week and requested them to be close to each other (not next door, not connected … just close). Told us that they could not accommodate the request. However, miraculously, if we upgraded our rooms, we could get them next to each other! We upgraded and frankly the rooms were the exact same as deeper on property with a better view of the resort next to us than anything else. I would not recommend this place to anyone. Disappointing.
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May 26, 2023
Highly recommend the brisket
he Hacienda Restaurant was excellent! The brisket and the empanada can't be missed--by far they were the best food at the resort. The wait staff is friendly, great environment, we highly recommend giving this restaurant a try. Make your reservation early!
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May 26, 2023
this is my first time here since being a kid. I came with my family for my sisters wedding. I am having a great time.
i really like the atmosphere that comes with this resort. All workers are really friendly and welcoming to all guests. Though i don’t speak much spanish i still felt welcomed despite being in mexico. It really is a great place