Welcome to a vacation that has so much to do, yet also invites you to do nothing at all. Iberostar Punta Cana is the Caribbean setting of your dreams, complete with swaying palm trees and the clear aquamarine waters of the famed Punta Cana coast. And yet this resort also features every diversion imaginable, from refreshing pools to a Caribbean-style shopping street to multiple specialty restaurants and even a casino. Numerous activities are offered, including Merengue classes. Or you can simply relax and enjoy the magnificent Playa Bavaro waterfront.
Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8849 reviews
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Nov 06, 2023Disappointed ☹️
I was very disappointed with the resort. The rooms needed updating, our shower and air conditioning did not work. We had to have them fixed. The shower they never did fix, it continued to leak. We had large bugs in our room so we had to have them spray. The food was not as good as previous stays at Iberostars in Mexico. You had to ask multiple times to get service, part of the issue was language and new staff. The staff for the most part were very friendly and polite. The entertainment was terrible - it was too loud and you had to sit through annoying children's programs before the adult programs. The singers were off key, loud and again annoying. My wife found everything very average, but I have been in the service industry for 50 years so I have higher expectations!
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Oct 16, 2023Great Resort
We went to Iberostar Punta Cana in early October 2023. Everything in the resort was great although we didn’t get much time to enjoy it due to my son’s sudden illness. The management team was so amazing and caring. When my son suffered from his illness, Resort Director Natalia as well as Geisa and Noemi came to the scene immediately and helped arrange medical care and send my son the the hospital. Particularly, Noemi accompanied us to the hospital and had food delivered to the hospital from the resort. They also provided transportation to take us back to the resort afterwards. I strongly recommend you this resort with the greatest team to serve you for your enjoyment and safety. Thank you Iberostar Punta Cana! Special thanks to Natalia, Noemi and Geisa as well as the medical team in the resort.
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Oct 09, 2023Iberostar not really a star
I'm a little late writing this review. We went to IberostarPunta Cana, we have previously stayed at the Iberostar Costa Dorada for our honeymoon and it was a really great holiday/honeymoon,fanastic from start to finish. Unfortunately we were sadly disappointed with the experience at the IPC, from our checking in , which we had to ask for a drink , and even though we had booked an ocean view room, to be told we had to stay in another room until the next day and sleep in separate bed, when we asked why, no sorry your room isn't available so you will have to move tomorrow at 3pm? We were too tired to argue and didn't want to spoil the start of the holiday anymore. The room we were allocated was OK, but it wasn't the start we wanted. The complex is huge and never felt crowded. We went to the main restaurant and there was a large choice of starters, hot food, salads and desserts, ( I'm afaid we have to agree with some of the other reviews, the food wasn't hot enough, barely lukewarm, only stations that cooked it in front of you?). We thought it was just the first day, but it continued thru out the holiday, we were asked to attend the front desk to book our speciality restaurants, this turned into trying to get us to attend a timeshare meeting, it wasn't what we wanted and they wouldn't take no for an answer, even saying the young lady would get into trouble if we didn't attend? We did book the american,mexican and La Cana. The first two were nice, and the food was at least hot. I booked the La Cana for my birthday as I like seafood, this was the biggest joke of all, we were shown to our table and given a card to scan the QR code for the menu which we did and when the waiter came to take our order, we were told you can't order anything off the menu, on asking why, just told you can't and then we were served a platter of meat and fries, which wasn't fish! The whole reason was to have seafood, no other explanation from the staff. I did also find a lot of staff didn't speak much or any english, considering I speak some spanish, but not fluent, I can see how some people have struggled, but I do seriously question whoever is in charge of how the service is given, needs to be retrained . We felt there was no service unless you were a regular visitor or spoke spanish? When we were at the other Iberostar, the level of service was excellent. Maybe the service manager should take tips from there. The pools were huge and no problem with find a sun lounger, same with the beach, which did have traders , but a firm no and they moved on, the grounds were immaculate and ground staff were working hard, considering some guests left empty plates and glass everywhere? We moved to our ocean view room the next day and was a good room. Our cleaner kept the room spotless and did towel art on the bed on my birthday, a really nice lady . There are plenty of bars and restaurants dotted around the complex. Different singers on some nights didn't really sit and listen to for long. We thought the resort was quiet at night , which we liked, not ideal for everyone. Overall, it was a break for us. At a time, we really needed one, and we had to make the best of an average holiday experience.
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Sep 26, 2023
Resort Style Vacationing at its Best
We truly enjoyed our stay at Iberostar. The grounds are well kept and the beach location is beautiful. However, the experience wouldn’t have been the same without the friendly staff. Our concierge, Rafael, was the kindest, most delightful and diligent person ever! He came to be viewed as not only a friend but also family. There were to many wonderful employees to name, but all were so warm and welcoming. It’s a nice getaway and you will enjoy your stay if you choose to come. The diving is decent too!
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Aug 29, 2023Terrible and uncomfortable experience
Nothing was as shown in the pictures of the hotel at the booking sites. The hotel is old with only the bathroom redone. The meals are reasonable for an all-inclusive hotel and the French and Asian restaurants are the best in the resort. The sea unfortunately no longer has any of the blue-green color of the advertisements. It's a dark greenish-brown sea, full of sargassum, which also gives off a foul odor both in the water and on the beach. A tractor spends all day trying to clear the sand from the dead sargasso, but it can't do the job. And swimming among the sargassum is also very unpleasant because, as well as being a nuisance, it harbors the famous sea flea, which stings bathers in a very painful way. Not to mention the scare you get when you're stung. Nature is responsible here, but the misleading advertising with beautiful photos of the beach makes you buy a pig in a poke. What struck us most was the absolute lack of hygiene in the hotel, with the exception of our room and some public areas. In the buffet restaurants, the people replenishing the food at both breakfast and dinner WERE NOT WEARING GLOVES TO PICK UP THE FOOD. Breads, pizzas, pancakes, etc. were put back without the slightest hygiene. The lady serving breakfast in Espaniola restaurant, threw the pancakes on the tray with her hand as if she was angry with the food and the customers. I'd never seen anything like it. A horror. At a dinner party, I went to get a fried banana snack and when I asked the staff for a grabber, I was told "take it with your hand". I complained about this using the QR code that was everywhere, asking us to rate the hotel, but I never received a reply or saw anything change in the 11 days we stayed there. I must say that 40% of the staff was very unfriendly to say the least, what was really unexpected from us. Another disgusting place is the swimming pools. They were cleaned only once in those 11 days. All the other days you couldn't see your feet in the water because it was so murky. In addition, something very oily floated in the water every day, making stains more than a meter long, as I show in the attached photo. It was scary to go into the water and come out with a serious skin disease. I'VE NEVER SEEN POOLS AS DIRTY AS THESE. How can a so-called 4* hotel allow this???? It's far from it! The noise in the hotel was unbearable. It's customary in all-inclusives for the pool bars where the drinks are prepared to play relatively loud music. That's fine, just sit away. But at this hotel guests were using SOUNDBOXES (PORTABLE SPEAKERS) EVERYWHERE without any interference from the staff. One day in the blue swimming pool we were surrounded by 6 (PORTABLE SPEAKERS) SOUNDBOXES which, when added to the bar, resulted in 7 DEAFENING MUSIC PLAYING AT THE SAME TIME. It was maddening. How can you rest in a place like this? IMPOSSIBLE. You're bound to get a headache. Finally, there is no area reserved for smokers, as in any civilized place, who are spread out everywhere from the pool to the beach and all the bars. It's impossible to find a place and be free of other people's cigarette or cigar smoke. You'll also see cigarette butts on the ground and in the sand everywhere. In other words, if you're looking for relaxation on a beautiful beach in a comfortable, quiet hotel and you don't smoke, go somewhere else because it's impossible here. The facilities are a maximum of 3 stars and the maintenance, tranquillity and food service are those of a 1* bus station hotel. To be honest, I would like to praise the staff who were so polite and efficient during our stay: housekeeper Fidelia and Yoel from Pagoda restaurant.