The Iberostar Paraíso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.

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Resort Details

Amenities

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Hotel Advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory Room reservation required, Dinner Reservations allowed up to 7 days before check in.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7761 reviews
  • 1.0 star tripadvisor rating
    NIGHTMARE. DO NOT STAY.

    DO NOT COME HERE. Hordes of horny men who do not respect the opposite sex. A convention was held with rural Mexicans that have never seen a woman. They made every woman uncomfortable to the point that the staff has had to separate that group to going to one bar. Besides that, every pool is a thousand degrees and at times felt like everyone was going to pass out from heat stroke. Pools smell and ARE NOT CLEANED. VERY SLIPPERY AND SLIMEY. Food is subpar and lacks seasoning and pride. Drinks are widely inconsistent at every bar. Everyone will hound you to become a member of their “star prestige/exclusive member” where they stick you in a presentation for 2 hours and then ask for $20,000 down payment. AT EVERY CHANCE THEY WILL TRY TO UP CHARGE AND NICKEL & DIME YOU. The staff is nice but lacks conversational English (not a deal breaker but I didn’t see that in any other review)

    May 22, 2024
  • 5.0 star tripadvisor rating
    Bach trip!!

    Paraíso beach is so nice!!! I loved the beach, pools, all the fun activities. The food is so delicious as well! I loved trying all of the Mexican dishes!!! One thing that stood out to me was how all of the entertainers are so fun!! Emily especially stood out to me! She is such a people person and even goes as far as remembering my whole groups name!! She is amazing!! Thank you Emily!!

    May 19, 2024
  • 5.0 star tripadvisor rating
    Great!

    Food was great. Staff were amazing, loved Emily and Sergio! The pools were nice and the people were energetic. The beach was pretty and the drinks were good as well. There are lots of activities to do just look out for them on the screens of the lobby or ask the staff.

    May 19, 2024
  • 5.0 star tripadvisor rating
    Best vaca ever

    Had SO much fun on our trip!! The view on the beach was great and the pools were perfect. Emily on the entertainment team did so well making our trip fun filled and exciting! She kept up with us on our trip and made sure we had everything we needed! WE LOVE HER❤️❤️

    May 19, 2024
  • 5.0 star tripadvisor rating
    A must visit

    The place exceeded my expectations. The food was incredible and local was perfect to get to anything in the area you might want to do. Staff was friendly, especially Emily who was in charge of entertainment while we were there. She provided a wide range of fun activities ranging from Karaoke to bingo. Well worth the price and a must visit.

    May 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319