General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7490 reviews
The resort was amazing. The entertainment team was 10/10 and I loved all the activities they had. The resort was clean and all the staff were nice and helpful. We will certainly be coming back again!
Sooo the staff was awesome…shout out to Gigi(entertainment staff) I know she is probably reading this(she kicked a$$)(pretty sure the entertainment staff never slept and knew us all after the first day).The room was good, the entertainment was good, the reservation restaurants were good. The only critique I have is I think the casual buffets in Cabo had better food but the service here was top notch. Other than that we enjoyed our trip. Only other critique I might have is If you miss the trolleys you might have a good walk. Overall, the staff was awesome, drinks were pretty strong, and I would stay here again.
Go for the resort, stay for the Star Friends!
Rooms are brilliant, spacious and beds very comfy - lots of things to do on the resort, really enjoy the Star Friends, especially Gigi, she is fun be with and is very enthusiastic and happy. Great choices for food from any kind of cuisine, staff are all very friendly and the drinks are fantastic.
We love Iberostar hotels but we were especially impressed with Star Friend, Gigi. Fun, friendly and engaging!
We love Iberostar hotels but we enjoyed this one a lot. Mostly, our time was made better by StarFriend Gigi. She was always happy, friendly and helpful. When you meet her, you instantly want to be her friend! We appreciated how well she spoke English and helped us with our "Spanglish."🙂
Rooms are brilliant, spacious and beds very comfy - lots of things to do on the resort and different options for food from any kind of cuisine, staff are all very friendly and the drinks are fantastic. Highly recommend