Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9635 reviews
Just back from 9 days at the Paraiso Grand in the Mayan Riviera (Feb. 15-24, 2024). This resort is absolutely beautiful and very well maintained. The service/staff is exceptional, and many employees need to be praised for their amazing care. First place goes to our butler Miguel who went above and beyond to make our stay comfortable and special. He checked-in regularly and followed-up on any issue we had. He even placed rose pedals on our bed for our anniversary. The evening butler, Adrian, was pleasant and helpful as well but Miguel was more attentive. Next on the list would be Daniela in the Star Prestige Lounge. She handled problems immediately and followed-up to ensure that everything was taken care of. She is very efficient. Other Star Prestige Lounge honorouble mentions go to Violeta, Mauricio and Saray who also did their best to help us with any questions or concerns. Also in the Star Prestige Lounge were the best bartenders at the resort. We truly enjoyed the delicious creations that Victor, Sergio, and Alejandro made us – usually many times a day 😊 An honourable mention to Armondo at the Mirador who was attentive and greeted you with a smile. At the Star Prestige Beach we were pleased with the attention that Andreas (beach attendant) gave us and appreciated Lorenzo’s efficiency at keeping us hydrated. Hostesses and servers in the restaurants were mostly top notch. Shout out to Melchor (Venecia), Abraham Lopez and Enrick (L’Atelier) and Leonardo (Bella Vista). They were very personable and attentive. I must also mention the omelet station cooks, Rosa and Cristel, as well as the pool waitress, Eunice, who were all very attentive and efficient. Last, but not least, the Grand wouldn’t be the same without Viridiana, entertainment staff, who remembers everyone’s name throughout their stay. She is so bubbly and fun. Honourable mention to Alma, another entertainment staff, who was always pleasant and full of energy. All in all, we had an amazing time at the Grand. The resort, the room, the food, the spa, the golf, and most of all the staff, made this a wonderful vacation. The only negative experience we had was at Taki-To at the Paraiso Shopping Center. We went on our last day (Feb 24 at 4:15 pm) and one of the cooks was quite rude and unaccommodating to us and yet she was pleasant to a Spanish couple that came in after we had. She not only served them first, but she prepared them a meal-to-order but told us that we could not change what was on the menu and could have what was pre-prepared. We walked out and chose to go to the Burger Bar instead. The food there was nothing to write home about but at least the cook was pleasant and attentive. We couldn’t let this experience taint our vacation, but it did leave a bitter taste in our mouths after having met so many wonderful people who worked at the Grand. We do highly recommend the Grand Paraiso but suggest staying clear of Taki-To, unless you speak Spanish.
Most Beautiful Resort We have Ever Been To!
This was our first trip to Cancun, and it was to celebrate our 35th anniversary. Iberostar Grand Paraiso was the most perfect vacation ever! Our concierge, Alex, treated us like royalty. He made sure all our needs were being met. Our butlers were always there when we needed something. Every staff member greeted us with smiles on their faces. Quite simply, it was the happiest vibe ever! Our room was on the first floor with a walk-out that was steps from the ocean. The bed and pillows were so comfortable. The room was quite large, with a sunken sitting area and a huge bathroom complete with jacuzzi tub, separate shower, separate toilet area and two sinks. The two closets were more than ample for our clothes. The food at all the restaurants was fantastic! Grand Paraiso is perfect for everyone over 21. We can't wait to go back next year!!!
Exceptional in every way!
Just returning from a week in paradise at this exceptional resort. It is absolutely beautiful! The pictures don't capture the level of outstanding service and hospitality, delicious food and level of accommodation. Our concierge, Fernando, was professional, resourceful, warm and welcoming.
Best Vacation Ever!
My wife and I visited the Grand Paraiso for our 35th wedding anniversary. We had previously visited Grand Bavaro Punta Cana for our 25th and 30th wedding anniversaries. This resort seemed a little bit larger although we enjoyed the roominess it provided with two pools and ample beach lounging areas. Upon arrival at the property, we were quickly greeted and provided welcomed drinks, and introduced to one of our butlers, Angel. He took care of all our check-in and registration needs and brought us up to our room, which was spectacular. We opted for a panoramic beachfront room, which was situated on the third floor of building 70. I would highly recommend the panoramic beachfront as it was amazing to look out every day and evening, and enjoy the sound of the waves. We enjoyed lounging by the pools as well as the beach. Every day. We were there and appreciated the excellent service provided by Leticia one and two. I highly recommend you starting each day with a Dirty Monkey. We tried every one of the restaurants, including the buffet for lunch and an occasional dinner, and we’re not disappointed by any of them. Our overall favorite was L’Atelier, the French restaurant. We were able to visit there three times during our two weeks stay and we were totally blown away with the level of service that Abraham Lopez provided us. He was very professional and did his job very well, and was the best server we encountered the entire time during our stay. As for the dinner buffet, they have theme nights every night. We went two nights during our visit and would highly recommend everyone attend the Gala night, which was held on Tuesday. They had a wonderful selection of fresh meats, seafood, and best of all the lobster was in season, and we enjoyed it thoroughly. Having said all of this, I need to take time to personally thank our butlers Karolina and Angel. Karolina has to be one of the sweetest people we have ever met in our lifetime. She was so genuine and caring and was able to accommodate our every need. We look forward to returning in the future and having another two weeks of wonderful bliss. Thank you again, Angel, Karolina, Abraham and Leticia uno y dos.
We like it so much, we sent our daughter and her husband to see it for themselves
OK. We have been to Mexico more than twenty times, and the Grand is by far our favorite . My daughter just got married, so we gifted them a short trip, only four days in the Grand. They are both in the medical field and couldn't get away for a longer period of time. We've stayed in the Iberostar Lindo twice, and once in the Ibero star Tucan when my daughter was younger, so she kind of knew the Iberostar resorts which are connected . My wife and I stayed in the Grand three times and wanted my daughter and her husband to experience it as well. The Grand didn't disappoint, they were both somewhat overwhelmed. They live pretty modestly in Cleveland. The place is really nice and has a luxurious feel to it. Rooms are very comfortable and the minibar is always stocked nicely. Love the spa, great place to visit when it rains. The employees are wonderful. The food is really good. The buffet had some very nice sea food worth mentionning, you can load up on ham from Spain which by us costs $90 a Lb. The only warning to those considering to visit ,I'd say ,it isn't a wild party place. The patrons can be little older or young couples. They do have shows and variety of activities, but if you are single and looking to party and for hook ups , I think there are other more suitable resorts in Cancun. On the other hand if you want to relax, get some rest ,eat great food in a very nice setting, as far as the all inclusives go, the Grand is about as good as it gets.