Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso.  Here, personalized butler service fulfills every whim.  Dining is unforgettable.  A world-class spa melts the world away.  And each suite is, in a word, spectacular.  Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.


Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2006
Accessible rooms: 2
Floors: 3
Total rooms: 310


Resort Details


Show More


Show More

Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Spring Break Groups Policy  - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 9539 reviews
  • 1.0 star tripadvisor rating

    DO NOT STAY HERE!!! 1. You cant make a resrvation 2. They encourage you to use the App but they dont honor the reservation made on the app if made after 4pm.. 3. The hot water in two buildings doesnt work and is yellow.. as were trying to get ready for a wedding and the staff was unwilling to help. 4. The buildings are dated and falling apart. 5. The chair on our balcony is stained and looks like a animal has been sleeping on it. When you arrive you can’t make a reservation at the restaurants and forced to eat the buffet which is really mediocre. We will never return and will tell everyone to avoid this place. I would recommend Atelier Playa Mujeres, we stayed there the first two nights of our trip and had a great experience! And it was cheaper…

    Dec 01, 2023
  • 5.0 star tripadvisor rating
    You won’t be disappointed!!!

    We are just finishing 10 days in a beautiful villa and it has been a 5-star experience all the way. Our room and private pool were so relaxing and the attentive services of our butlers created a true vacation with no worries. Gustavo was our main butler and exceeded all expectations, with the help of Manuel, Tania, Emanuel and Trini - no request was too big or small and all were responded to very quickly. We also want to recognize housekeeping, cart transportation and mini bar staff. Food was a little variable, as we experience in all all-inclusive resorts, but was definitely a cut above most. Leave it to be said that you will never go hungry and we will have to live on salads when we get home to shed the pounds gained here! Wine included was not to our taste so we did buy a bottle each night at dinner. Our sommelier, Willian, quickly learned our taste profiles and offered delicious wines to add to our meal, and provided us with personalized service. Resort itself is immaculate and beautiful - we loved the views as we ate! No complaints and we can’t wait to return, hopefully next year!!!

    Dec 01, 2023
  • 5.0 star tripadvisor rating
    5 stars!!

    We had such a wonderful stay! Everything was amazing, especially the people who work there! Shout out to Alex concierge at the club, you were so friendly and helpful to us and we really appreciate you!! We give 5 stars!! :-)

    Nov 30, 2023
  • 5.0 star tripadvisor rating
    Wonderful Hotel and Staff

    Wonderful food, entertainment and staff. The entire hotel was super clean and well maintained. The staff in charge of activities were all wonderful. They were personal, engaging and encouraging. Every single employee was well trained. Our butler Tania was amazing! The only complaints were the prices of the spa treatments. They were exceptionally high. The second was that we later found out that the alliance between IAG and Iberostar does not allow credit to be given for our stay since it wasn't booked through or

    Nov 30, 2023
  • 5.0 star tripadvisor rating
    Best honeymoon resort

    We came to the Grand on our honeymoon and have been treated like royalty. Everyone seems to remember your name and makes sure you have everything you could ever want. We started with an amazing breakfast and we’re showed around by Johnathan who was so genuine and personable. We transferred to the Grand from a different resort with Iberostar and then we met Duran. He got us dinner reservations that night and knew what we wanted. We then came into our hotel room one day and found a bottle of champagne and chocolates with a note congratulating us on our marriage. We mentioned it to another guest service person and came back to our room the same night to our bed filled with rose pedals. If you are looking for a place for your honeymoon where you don’t need to think or plan at all this is where you want to be.

    Nov 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319