Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso.  Here, personalized butler service fulfills every whim.  Dining is unforgettable.  A world-class spa melts the world away.  And each suite is, in a word, spectacular.  Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2006
Accessible rooms: 2
Floors: 3
Total rooms: 310

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Renovation of different areas at Iberostar Grand Paraiso. Hotel will remain closed during this period.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Spring Break Groups Policy  - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 9736 reviews
  • 5.0 star tripadvisor rating
    PAMPERED AND LOVED IT!!!

    We went to the Grand Paraiso 10 years ago and took a chance on going again because it was so great last time. It was our 30th wedding anniversary as well as my wife's birthday, so we had a lot to celebrate. Well, NOTHING has changed. It's still a fantastic resort and very palatial. The grounds are beautiful and well maintained. We stayed in a Butler room on the top floor overlooking the ocean. It was like something out of a movie. This resort is top notch including great restaurants and top shelf alcohol. Now for the shout outs.... The best bar on the resort is by far the Rhapsody Bar hosted by Luilly (called Luigi). He is a mixologist and made the most amazing drinks for my wife and I. We would go to that bar to "pre game" before every meal and Luilly always made it special. Then there's Elizabeth. She is one of the Pool Concierge and she made sure we had everything we needed every day by the pool She is exceptional and deserves a great deal of praise. One of our Butler's Miguel, helped me plan a couple of nights to make our anniversary special. As an example, one night he made sure there was a bubble bath drawn in our room with rose pedals spread all over the place. We had room service and they brought champagne and treats. So romantic! He was very kind and we really appreciated him for making our trip so special. If you're looking to get pampered by the nicest people in the world and to have the most amazing vacation, this is the spot for you. I just hope I don't have to wait another 10 years to return.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Food, Fun, Décor, Staff..Excellent! Will Be Back

    This was my first time at this particular Iberostar – I have been to the Grand Rose Hall 3 times in Montego Bay Jamaica. Drinks, food décor AMAZING. Staff were all so great. Hotel staff were all so amazing. I had a problem with Air Transat but Iberostar (Mariana, Manager) did everything she literally could to basically clean up Air Transat’s mess. Further, when Air Transat ride was 1 hour late picking me up for my return flight to the airport, the bellboy approached me asking with carrier I had booked with and he recommends following up as it is getting a little close/late. He arranged for Marco to contact Air Transat for me to figure out where my ride was – poor Marc was on the phone with them for approximately 25 mins (wait time included) – just such a superior level of customer service. Lady that checked me in (cant remember her name, but I am sure she can be located/identified) also helped me so much; which I really appreciated. It was a long day. I really do appreciate all of the help from all of the staff throughout my entire stay as parts of my vacation were a total nightmare, not due to Iberostar, but due to the carrier that I booked my vacation package through. Adrian contacted the Air Transat rep (she was useless) for me to set-up an in person meeting to help me. It was nice of him to arrange it Vs flipping me a TL# to be on hold for God knows how long. It was helpful for him to do because he/other staff would know how to get a more immediate response and there is a benefit for Air Transat to keep good relations with Iberostar Vs me..just a useless customer #10024598 as they made me feel and proved it through their conduct with me and other clients as I heard their nightmare stories on the resort. I would book with Iberostar again, and would come back to this articular Iberostar. Also, if you are a seafood lover..you will love it here! Also, foam parties at the sister resort are a ton of fun. During my stay they took place: 3:300pm-4:30pm Wednesday & Saturday. Thank you Iberostar!

    May 20, 2024
  • 5.0 star tripadvisor rating
    Mexico, May 2024

    The butler service was the best we've ever experienced. Ruben went above & beyond to see that we had anything we needed. The grounds crew work tirelessly to keep everything beautiful and well maintained. The staff throughout the resort are always pleasant and helpful. Unfortunately while we were here the beach experienced enormous amounts of seagrass with turbulent winds/surf but even with mother nature's antics, the grounds crew tried staying on top of the never-ending seagrass battered beaches. All in all, it was a fabulous stay.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Another excellent experience at The Grand

    We have been to this hotel More than 15 times and we keep coming back because each visit is a wonderful experience. We are home 2 days now and already planning the next visit. The staff here are perhaps the greatest asset. From the moment you arrive and the bellmen welcome you home until the time to leave you will get great service. The front desk is so easy to work with. You can have full confidence that they will get your check in done efficiently, your bill will be correct and they will provide whatever information you need to have a good stay. Always nice to see the smiling face of Sacrite. There is butler or concierge service to assist you with dinner reservations, book golf, or provide information and advice about the hotel or local area. Louis was our butler for most of our stay and he was excellent. Fatima and Kevin were also most helpful at the concierge desk. The rooms are quite large and most have king beds. The daily cleaning and turn down service is very good. A big choice for many is : Ocean front or main building rooms. We have always been in the main building, mostly with a pool view. We are hardly in there so we save a few $ by not upgrading to Ocean view. I must say though that the Ocean view rooms do have a spectacular view and we would enjoy coffee in the morning or an afternoon cocktail gazing out at the Caribbean. The beach here has beautiful soft sand. You do have to be careful where you enter the ocean though as there is a rocky area right in front. Walk about 200 yards toward the Maya and you will find the best swimming area. The main pool is huge with a very nice swim up bar. You will get great service whether you are at the bar, around the pool or on the beach. So many great waitresses here: Leticia x2, Maya, Rozy, Frida, Janeth and Eunice. Lots of great bartenders as well, Alejandro, Jonathan, Humberto, etc. A highlight around the pool is Luis with his bar cart of fresh tropical drinks. He does a beautiful job of presentation ( see photo) and he will make you a great tropical concoction. The restaurants here are all high quality. We enjoyed the restaurants more this trip but that may have just been what we ordered. There are 5 restaurants and the main buffet. Since food is so subjective I’ll just say we were happy with all meals including the buffet. The service in the restaurants is also excellent. They are moving to a “no reservations “ system currently so it’s yet to be seen how that will work out. The entertainment team, Star Friends, do a great job of engaging the gusts in the many games, dance, lessons, cooking demos and sports available. Charlie heads that team up and a big shout out to Luis, Carlos, Vivi, Alma, and all the others whose names I am missing. Best wishes to Adrian as he moves on to a new job in the US. There is a very nice “Quiet” pool. Again great service there with a more mellow vibe. Pool staff will take care of your towel needs. Myrna is a legend here and her staff work hard to keep up with her. Good luck to Jonathan as he is hoping to become a butler. If you are looking for a cabana around the pool area, mention it to the pool staff, they will assist where they can. Luilly in the Rhapsody bar is a magician with cocktails and very friendly. At the main bar Daniel and Dario are wonderful. definitely try a few different cocktails that you might not try at home, they can do wonders. Great servers in the lobby also, Aricelly is always very good. There is an entertainment program with a show most days at 9:30. They last about 45 minutes and will be either outside by the pool or in the atrium. The shows are quite good and worth attending. Our biggest disappointment with the hotel however is the overall decline in quality of the evening shows. They used to have their own band and dancers that would put on great shows in their theatre. Now the theatre is contracted to an outside agency that has paid entertainment a couple of times a week. We feel that we pay a lot of $ to stay here and so we won’t pay more for these shows. There is usually very good entertainment in the lobby lounge or Rhapsody bar. They had live entertainment around the pool on occasion. I forget the guy’s name but he played a combination of reggae and C & W. Very good. This hotel is closing for the month of August for major renovations so we are looking forward to seeing what improvements are made. A big thank you to Analhi, Nubia and Lorena from the PR team, Paulina from the from desk and Radka from management for ensuring we had such a good vacation.

    May 19, 2024
  • 2.0 star tripadvisor rating
    Not a good experience - would not recommend!

    Overpriced; service was terrible (too many issues to mention); we went w/high expectations due to all the good reviews; spent more than any other 5* resorts we have stayed;very disappointed! Only saving grace was the included spa facilities!

    May 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319