Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.
Location
Riviera Maya - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9353 reviews
-
May 29, 2023We keep returning
We have spent over 100 nights at this hotel over the years. We keep returning because of the excellent service, beautiful grounds, great staff, good restaurants and a very nice golf course. The bellmen here are more than guy's that carry your luggage. They will take you anywhere within the complex in their golf carts, Ricardo, Hector, Gaspar are just a few of the excellent staff. They make check-in easy and bring you to your assigned rooms, they are a wealth of knowledge about the place. Front desk staff are very efficient and friendly. They can help with almost anything. One heads up....You may be met at check in by a "Club" salesperson. They will want you to sit through a presentation and sell you Iberostar's version of a "vacation club". You could get tied up for a few hours of you agree. Usually a polite No, I am not interested will work. Rooms are spacious and kept very clean, They will do a main cleaning daily with an early evening spruce up and turn down service. There's a mini bar that they will stock to your preference, e.g. type of beer, juices etc. You can also request wine or liquor. Entertainment team led by Charlie have lots of energy and are fun around the pool or at the shows. There is often a bit of turnover with that team, recently we have to mention the excellent Marianna, Abraham, Brandon...I'm forgetting a few. Pool and bar service is great. Louis comes around the pool with a cart full of booze and fresh fruit, he will make you some pretty funky drinks. I had to see him daily. The two Leticias, Maya and Consuela are always there to bring your favorite drinks, The bartenders at Rhapsody bar are amazing, Alejandro and Luilly. Definitely stop in there for some fancy concoction. At the main bar, Daniel and Dario are very friendly and very creative. Elli and Aricelly provide excellent service at the lobby bar. There are 5 main A'la carte restaurants here Tonis( steak), Venicia (Italian), Haiku (Japanese), L'Atellier (French) and La Brisa (Mexican). Our favourite was L'Atellier, probably due to outstanding service from Emilio. All were good however with the exception of La Brisa, perhaps we just ordered the wrong items. I must say the service in there was great though. You can't beat the view at La Brisa, right on the sea. If you are a golfer you will likely love the quality of the course and the convenience. The staff there are super. This course will devour a lot of golf balls if you don't hit em straight though. I bring my own clubs as it's very easy once you get there. I leave the clubs at the course and they are ready for your next round. If you are a single you will likely get matched up with some other golfers. I've met many nice people from around the world there. Grounds here are spectacular. As a guest at the Grand you can go to any of the other 4 Iberostars attached. (they can't come to the Grand though). It's worth while walking around and exploring the many walkways. Pool hopping to the different swim up bars is a fun activity. If you stay in an Ocean front room you will have the service of butlers, In the main building there are also some but not as many. Wonderful service from Ivan, Louis, Mauro and Trini. Evening entertainment here is generally pretty good....but not as good as it used to be. They have a couple of shows you would pay for. It seems very few people attend these. A beautiful theatre then sits empty most of the week. They have a show outside most evenings and they are pretty short (45 min) and quite entertaining. When they have to move the shows inside the acoustics and sightlines are lousy in the lobby. It's the one major complaint you hear from the guests....why did they contract with the US firm that now runs these paid shows and get rid of the excellent band, singers and dancers they used to have... We had one issue with our rooms and the staff went out of their way to ensure it was rectified. Thanks to Ahnali and her team. Yes, we will be back
-
May 28, 2023
Back Again
The Grand is always my first choice when traveling to Mexico. From the time you arrive until the time you leave, the staff at the Grand always makes you feel like family. Ivan, Luis, Ana, Gustavo, Marco are always there to make you feel special
-
May 28, 2023
Grand Pariso, a wonderful Resort experience
The bed and pillows were very comfortable and allowed a peaceful night sleep every night of my stay. I also like to commend Jorge and Raquel for a wonderful and magnificent experience at the Spa. Jorge welcoming spirit was breathtaking and Raquel hands as my Massage Therapist was tremendous. I look forward to returning back real soon!
-
May 28, 2023
An amazing place to escape and relax.
The Iberostar Grand Paraiso is a wonderful escape. The service staff is incredibly attentive, the grounds are immaculate and there are options for whatever type of vacation if you are looking for- they have all sorts of activities you can take part in or plenty of private books to lounge in. This is our second time at this property and won’t be our last!
-
May 27, 2023Appalling
I very rarely leave reviews, but truly believe it’s in the best interest of future guests as my partner and I felt duped by the previous reviews. I would urge extreme caution when booking a stay at the Iberostar Grand Paraiso. The reviews on Expedia, TripAdvisor and Google could not be more misleading. I've been to several "all-inclusive" resorts in Mexico, and this was one of the worst experiences of them all. Going into it, I expected a 5 star stay based on reviews & cost, but this is simply not a 5 star experience. First - when we arrived, we were greeted by the "concierge" who told us, as first time Iberostar guests, we could opt into a "90 minute pitch" of their so called non-time share guest package. We spent almost 2.5 hours listening to their guest service staff talk to us about the value of spending $200,000 USD to join the Iberostar Club. Not only was the insane sum of money mind boggling to us, but the fact that people spend this to stay at these resorts. Second - the resort as a whole is extremely dated. You are inside an air-conditioned (circa 2011) palatial estate that smells like Windex throughout. We stayed in one of the garden suites, which felt more like a Holiday Inn that you would experience in the States. When attempting to order room service, we were met with oppression and a cold, impossible to eat meal. There is one large pool, with one bar. When you arrive at the bar, you cannot help but smell the intense aromas you would sense while in a urinal. This is no exaggeration, as people amongst my group preferred to get drinks elsewhere because of the smell (and lack of actual service).. The restaurants & service are lackluster at best, and we found the buffet to be the most enjoyable. Overall - you are better spending the time and money elsewhere. We highly recommend the resort just a few doors down (El Dorado Casitas Royale). The only redeeming quality was the unexpected bottle of champagne they delivered when they caught wind of the impending review. Also - the wait staff at the fish grill is fantastic.