Visit a tropical paradise, where lagoon-style pools shimmer beneath swaying palm trees, just steps away from the sugar white sands of Playa Bavaro and the crystal blue Caribbean water. Iberostar Dominicana offers the ultimate family vacation, with incredible dining options, spa, casino, separate children's pool and activities for every member of the family. The resort is a relaxing and vibrant escape, with days full of sun and laughter and nights filled with music and shows.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9783 reviews
Iberostar Dominicana - Great Time
I have been to multiple all-inclusive resorts and will try to break down this resort as honest as possible. I have read the negative and positive reviews and in the end any vacation is what you make of it. The resort is about 30 minutes from the airport and overall this not a big resort so being able to access the beach, pool, and restaurants is very easy by foot. I would not consider this resort a 5 star as some sites indicate, but it is definitely a strong 3.5 star. There are 4 Iberostar resorts side by side but we only had access to the Dominicana and the Punta Cana. Reception/Check-In: The check-in to check-out process is quick and simple. The reception staff are great and were very helpful throughout our stay. Whether you need information or a replacement key they were always courteous and seemed happy to help. Resort: The resort is nice and the grounds are beautiful. The resort and rooms are a little dated but the rooms are clean and comfortable. I did not have any issues during my stay and you have the use of all amenities for the Punta Cana Resort and the Dominicana. I have to give a shout out to our Concierge, Rafael, who spoke very good English and was so helpful during our stay. We had an issue with the setting up and timing for our shuttle back to the airport. He spent hours trying to locate our rep including making multiple phone calls to confirm that they had the correct information for our shuttle ride to the airport. Restaurants: The food at the buffet is decent, we could always find something that we liked. Some of the food is kind of bland, but overall was good. We were a group of 5 and the minute Nelson and Hamlet saw us coming to the buffet for breakfast they would put tables together and make sure we had everything we needed. The Al-a-Carte restaurants were good overall and we were able to eat at 5 of them. I would rate them in this order: French, Mexican, Asian, Star Rock Café, Smokehouse/Steakhouse; the food and service at the first 4 restaurants were very good although I would not recommend the burgers at the Star Rock Café. The Smokehouse/Steakhouse was horrible for both service and food. This is not really a steakhouse as they do not have cuts of meat/steak that you usually see at other resorts. Entertainment: The entertainment staff did a great job of getting people involved in the games and activities. Jasmine and Chocolatey (spelling ?) were so much fun and were very personable. The shows are ok, but don’t miss the Michael Jackson show as this is the best show all week. Beach/Pools: The beach is beautiful and they do a great job of cleaning up the seaweed every day. We did not have any problems getting lounges under cover or in the open during our stay. If you wanted shade by the pool you should try to get a lounger earlier in the morning. I would definitely go to this resort again as the service and food definitely meet a comparable 3.5 star resort. The resort is a good size and is easy to navigate. Vacations are never perfect, but as long as you come here with an open mind you will enjoy this resort.
Felt in Paradise
Iberostar Dominicana was the perfect place for a fun time in the Caribbean. The facilities were beautiful, with a white sandy beach and crystal-clear waters. The staff was friendly and always willing to assist. The meals were delicious, with a wide selection of local and international dishes. We especially enjoyed the complimentary pool activities. We would definitely recommend this place for those seeking rest and fun!
This resort has the absolute worst food. We traveled for a family members birthday and it was a complete horror. Ending with the resort completely losing power the last night for over six hours with no explanations. Also you would think the electronic doors would not work with a loss of power but they did. Which leads me to believe all the doors were unlocked, so unsafe. The water did not work with the loss of power, including being able to flush the toilet. Pools were nice and the staff pleasant although we were not able to communicate as no English was spoken, so the one star!
If you could, just avoid Iberostar. This is completely unacceptable. I am highly disappointed with Iberostar. We checked in on May 16. Since then there have been multiple power outages. I woke up at 12:25 am, May 18 to absolutely no power, no water and of course no WiFi/service. This was the second time that we have been without power and water so far. The power and water came back on at 5:40 am, May 18. For it to go right back off at 6:08 am, come back on 5 minutes later to just go back off again. Then the power and water came back on again at 6:39 am. It’s a shame we have to jump in the shower and get dressed immediately because there is nothing being said from the front desk about why this keeps happening. I also filed a complaint regarding my tv remote not working and still haven’t received a replacement. This has been an extremely poor customer experience. I will definitely be filing a complaint with Iberostar Corporate/Headquarters as well as posting extremely poor travel reviews. Let’s see how long this no power and no water fiasco continues.
Despite certain issues, the resort was good
Our family of four loves vacationing at all-inclusive resorts. We have already stayed in most of the major chain all-inclusive hotels in the Caribbean; this is our twentieth all-inclusive holiday. We have stayed in Punta Cana three times but this is our first time at Iberostar. We can compare our past experiences with those of the other hotels to see what is excellent or bad, lacking or missing. Our first day wasn't really enjoyable. No drinks were provided when we checked in. We needed to request it. The receptionists weren't exactly welcoming. Not friendly and without a smile. All they cared about was whether or not we wanted to pay more for the upgrade, which we declined. Although check-in was quick, they failed to provide our bracelet. While exploring the beach, we realised we were missing it. To get it, we had to return to the lobby. Our room's air conditioning turned to be another issue. The room was unbearably heated and uncomfortable because it wasn't functioning properly. When we contacted the front desk, they assured us they would send someone to fix it. After two hours, nobody showed up. I've contacted them via the Iberostar app as well, but have gotten no response. We made the decision to return to the lobby and voice our displeasure that the air conditioning wasn't fixed. He instructed us to return to our room, and someone would be sent. Eventually, someone arrived but was unable to resolve the issue. He then dialled his manager so I could speak with him on the phone. The manager promised to call in 15 minutes and notify me if they could fix the air conditioning or not. We waited another two hours, but the supervisor didn't call us back. We had to return again to the lobby to voice our complaints. They just needed to relocate us to a different room as no one can fix the problem. Because we wasted time asking for our problem to be fixed, we were unable to enjoy our first day. How disappointing. Pros. We enjoyed at the stunning and clean beach. No need to wake up early to reserve chairs. They have enough palapas for the guests. The hotel has a fantastic layout. Everything is easily reachable by foot. All of the amenities are located relatively close to the rooms. The accommodations are spotless, and the grounds are well-kept. Booking our dinners was made a lot easier by our concierge Andrés. He was a valuable asset to the resort because he was welcoming and responsive to our needs. We particularly loved the morning buffet. With a smile, July at the omelette station made us the best omelette. The majority of the buffet personnel were quite helpful. All of us also loved the food we had. We also appreciate Batista, one of the concierge because he was friendly and warm and welcoming. The French restaurant La Sibila came in as being the best. The food was good, and the service was excellent. Cons: You have to self-serve your drinks at the beach and pool. No waiters or waitresses to get your order . They don't offer between-meal snacks like nachos, hamburgers or hotdogs, calamari, etc. like other resorts do; instead, you have to wait until 11:30 for the restaurant to eat on the beach or pool area. Every day, they serve paella or grilled meat at a late hour of 130 PM. We regret attending the presentation for the membership club as well. We were there from 8 am until 11:45 am despite being informed that it would only last 90 minutes. Our time spent listening to them was not worth the 25-minute massage they provided. We were given the option to join for the cheapest price of $37,000 for ten years. When we said no, they lower it to 24,000 They are quite demanding and misleading. When you book with them, this membership essentially gives you a discount along with certain added services and perks. Thank goodness we googled it and found all the people who regretted paying up for the membership. How can you hand over 24,000 bucks in three hours to someone you just met? Please read about the membership reviews online if your planning to attend the presentation.