Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 


Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293


Resort Details


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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.


SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8219 reviews
  • 5.0 star tripadvisor rating
    Really enjoyed this resort!!!!

    We really enjoyed everything about this resort. My wife and I and our 16 yr old daughter. The place was beautiful and well kept up. Housekeeping was great daily. The food was very good. Lots of choices. Every one was supper nice. The bars were fantastic. The beach area was supper great! The help for planning tours was excellent!!! Will be back for sure. Also the entertainment at night was great!!!

    Jun 11, 2024
  • 3.0 star tripadvisor rating
    Not 4-star

    First impression at check-in was underwhelming, at best. Empty cups throughout the lobby and everyone just lacked the energy and professionalism I expected for a four-star all-inclusive resort. The king bed reservation couldn't be honored, and we were offered two double beds pushed together -- they didn't bother mentioning that the headboards were affixed to the wall, making this a horrible and inadequate solution. Our room was tiny and there was a member of staff in there "making sure everything was perfect," which was odd because the overhead light was flickering, though she acted like this was a revelation as we pointed it out. No one ever came to replace the bulb as promised, but it eventually burned out. Sewage smell woke me up in the middle of the night while they watered the grounds with gray water. So-called tropical animals/rescues feels like a depressing petting zoo (and smells like it, too), not a cool attraction. (Hope the animals are well cared for.) Foods was good, entertainment was woeful, and pool crew offered slightly different versions of the same game every day. All in all, we were still in paradise and enjoyed the beach, the pool, and the buffet (service was usually a miss, but Carlos, Ana, and Adolfo were great!). Liked the laid-back vibe and not having to "dress for dinner," but that's about it. Dressel Diving was amazing, but that gets a separate review because it's not part of Iberostar. I won't try this brand again.

    Jun 07, 2024
  • 4.0 star tripadvisor rating
    Cozumel 2024

    Third trip to Cozumel have stayed at different resorts each time . The Iberostar is nicely laid out and has a tropical feel . Has a nice sandy beach . But you definitely need water shoes because once in the water the bottom is very rocky . Make sure you bring an insulated drink container , They do not have bottles of water. There are stations were you can get ice & water . The head cooks ( Alexia & YEXMI ) came around and asked how the food choices were and suggestions . My husband who is diabetic said they did not have any sugar free choices for desserts . They made sure the following day that there were some sugar free desserts , And wanted to know what restaurant we would be eating at each night to make sure he had a sugar free desert . Not much of seafood selection and liquor choices especially whiskey were poor .

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Great time in Cozumel

    Perfect getaway! Staff was amazing! Very helpful and extremely attentive! Entertainment crew was great and kept the party going all day/night. The food was tasty and Captain Hilario was excellent! First time here but we will be back for sure!

    Jun 03, 2024
  • 1.0 star tripadvisor rating
    Rude and inaccessible bar service

    Service is awful. Totally understaffed. Hard to get a drink or even water. The “bars” start closing earlier than they are supposed to and leave you waiting for a drink. Not a big drinker, but after diving all day I’d like to actually get part of my over priced l”all inclusive”. Can’t help but think this is part of a cost cutting strategy…. Make you wait, then close up. Long lines every where Poorly done and this is my 4th time so I have context.

    Jun 03, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319