Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 

Location

Beach
Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.

Effective:11/01/2019

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8201 reviews
  • 5.0 star tripadvisor rating
    Excellent resort for diving family with kids!

    This resort totally exceeded our expectations. This was the first time my husband and I have been able to dive together everyday since we've had kids. Our biggest concern was the AI food and we had a back-up plan to rent a car and leave the resort to eat out. The buffet turned out to be amazing for our family with loads of quality fresh fruit and veggies at every single meal. Some Mexican food is available at breakfast, lunch, and dinner and the pico de gallo, guac, pickled red onions, grilled peppers, and frijoles were fresh and well-made. The nightly themes changed up the dinner offerings and we enjoyed sushi, poke tartare, tapas with prosciutto and fresh melon throughout the week. Was Spanish night like eating at La Boqueria in Barcelona - of course not! But we actually looked forward to meals and we didn't grow tired of the food options during a one week stay. Star Camp was amazing and my kids loved hanging out with Rosa, Sol, and Ismael who took them around to play pickleball, introduced them to all the animals, in addition to endless craft activities. Kids club doesn't open until 10am (and has an afternoon break) but you can make arrangements with the Star Camp counselors to cover those gaps if you're diving. My kids really enjoyed having breakfast or lunch at the buffet with the Star Camp crew and they always asked us about food allergies, kids' preferences, etc. before we ran to catch the dive boat. Our kids are older yet often preferred to return to kids camp instead of hanging out with us after we were done diving. We will definitely return and I'm so grateful for how easy this trip was for me. Beautiful dives and a nice break from grocery shopping, cooking, loading the dishwasher. Staff was uniformly great and they were just as gracious and helpful as our fav PDC 5star resort. There are other AI resorts on Coz but the Kids Club and close proximity to the reef (5-10 min boat rides) will keep us coming back to Iberostar.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Halirio is the Captain!!!!

    Hilario the Captain was AMAZING!! He made us the best fire coffee. The service was great. The food was even better! They had such a great spread. The sushi, egg rolls, pad ti was the best we have had yet. Hilario went above and beyond to help us with my daughter’s food allergies. I will be eating there again before I leave!!

    May 22, 2024
  • 5.0 star tripadvisor rating
    Wonderful Resort Checked All The Boxes

    Wonderful resort with excellent staff and beautiful grounds. They have 3 on-site restaurants in Asian, Mexican and Smokehouse. All of which are good, but the real star is the buffet with endless selections and very quality food to suit any taste or palate. Overall, the activities are somewhat minimal and the alcohol selection is somewhat limited unless you pay a premium for top tier. There is an on-site theater and every night at 9 they have a production. We had a magic show, A rock show, A variety type show. karaoke night all the what's good. Would definitely recommend I'm very family friendly. With an older crowd vibe.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Great time at Iberostar! Make sure to keep dive gear inside!!

    We had a fantastic stay at Iberostar Cozumel. The food exceeded our expectations. The staff was extremely friendly, and the property was beautiful. This was our first experience at an all-inclusive and we will definitely be back. We used Dressel divers that is on site to dive with. The operation was very well run and the divemaster's were great. They went above and beyond to make our diving great while dealing with extremely rude divers. My only complaint of the trip could also be blamed on me. I was using the porch of our room to allow my diving gear to dry in the sun. When we came back from a fishing excursion, I noticed my dive camera setup was out of place and the flashlight had been taken. It was put on with a clamp and set screw and was definitely stolen as I know it was there when we left. The resort was friendly and said they would be on the lookout for it, but I believe it was already long gone. Fortunately, my travel insurance covered the cost, so I wasn't out anything. So just be smarter than me, and make sure you leave all your dive stuff up. Other than that, we couldn't of asked for a better week!

    May 13, 2024
  • 4.0 star tripadvisor rating
    Another fun trip to Iberostar Cozumel

    First, to dispel an inaccuracy in recent review, the “entire” resort does not smell of sewage! I am here on my 12 th vist. Yes, they do environmentally responsible watering with recycled waste water and walking in mornings you will get some whiffs . But only on the paths when they are watering. I have never in 120 days being there smelled anything in pool, food service , beach or dive shop areas. Great staff, Wilbert the best, but all very good. Yea it is Mexico and things are different . Rooms are spartan but adequate. Workout facility decent considering usage and price. No, they do not have every piece of equipment for every muscle group.. Thermostats do not seem to work well and room is cold at night. AC shuts off when vacated. Wish shows were earlier. 9 late for me. Lobby entertainment good! Dive staff wonderful ! Limited choices on beer, rather no choice, Dos Exxes or..Dos Exxes. Negative reviews must be from wealthy peeps used to a staff catering to their every whim and a 5 star Michelin chef on hand. Prior reviewer said 20 bucks cab ride to town; We paid 25 plus tip.

    May 12, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319