These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Exclusive Club Lounge access
- Private check-in & checkout
- À la carte breakfast at Capri Grille
- Reserved pool terrace & beach area (first-come, first-served)
- Arrival & departure amenities (4-night minimum stay)
- Dining reservations at all restaurants
- Upgraded minibar
- Complimentary Shiatsu Chair Massage (25 minutes; 1 per guest, per stay)
- Exclusive Club Level bracelet (up to 2 per room)
- Premium in-room dining menu • Nightly turndown service
- Complimentary pressing service (limited to 2 garments per guest, per day)
- Dedicated host service*
- Pre-arrival concierge contact (1 week before arrival)
- Our personalized service, available from 7:00 a.m. to 11:00 p.m. will find the most amazing experiences around the resort for your entertainment.
- Packing & unpacking
- Shoeshine service
- Garment pressing • Restaurant reservations
- Lounge Chair reservations (available when booking an Oceanfront Suite category or higher)
- Open host service available from 11p.m. to 7 a.m
Resort Details
- CAPRI GRILLE
At Capri Grille, we celebrate the genuine warmth and tradition of the Italian table. Our menu pays a heartfelt homage tothe flavors of the Mediterranean coast, featuring freshly made pastas, classic antipasti, and vibrant appetizers preparedwith Italy's authentic and welcoming touch. From classic Italian dishes to famous ones like the Caprese Salad, born inCapri and perfectly served here, every dish is a complete Italian experience. - Club Level LoungeExclusive space with private check-in, concierge and host service, lounge area, reading zone, hors d’oeuvres, and premium bar. Elevate experiences throughout the day, including:• Private check-in• Concierge & Host service• Exclusive lounge area
- COFFEE REPUBLICCoffee Republic is your favorite retreat for a moment of calm indulgence. Every break here is a special opportunity torecharge and enjoy a delightful treat. From your go-to coffee creation and daily homemade baked pastries to deliciouslight sandwiches and cooling ice cream, we've got everything to satisfy your cravings throughout the day.
- EL COMEDORAt El Comedor, every visit is a culinary journey around the world without ever leaving your table. Our chef-guidedinternational buffet offers a seemingly infinite variety of flavors, ranging from your familiar classics to exciting, themed stations that celebrate diverse culinary cultures, and well-balanced options.
- LEGENDS SPORTS BARKick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order adrink from the hefty drink menu.Every game is an event at Legends Sports Bar! This modern take on a classic space is where you'll find excitement, greatdrinks, and even better company. Catch all the action on screen, challenge your friends to a round of darts or foosball,and celebrate with our wide selection of beers and expertly crafted cocktails designed to complement the action. It's theperfect spot where fun, comfort, and camaraderie come together for a lively, memorable time.
- LOLA BEACHSet along the Caribbean shoreline, Lola Beach blends a laid-back coastal spirit with refined Latin flair. Its sea-to-tablemenu celebrates local ingredients, bold flavors, and timeless recipes reimagined with a modern touch — perfectly pairedwith craft tequila and mezcal cocktails from the Beach Bar.
- Lola Beach ClubWelcome to the ultimate daytime retreat. At the Lola Beach Club, you can relax and enjoy your favorite cocktail ordrink while soaking in a truly stunning ocean view. It's the perfect spot to unwind, breathe the sea air, and spend aseamless day by the Caribbean Sea, or enjoy a fresh tropical drink, like the famous Piña Colada.
- Lola Beach Snack & BarEnjoy the perfect midday break at this breezy beachfront eatery. Lola Beach Snack & Bar lets you savor fresh, fast lunchitems without even taking off your shoes! Our menu features satisfying choices like freshly fired wood-oven pizzas andflatbreads, refreshing grain bowls, and other craveable snacks, all served up with a view of the beautiful, clear waters, abarefoot experience all to enjoy with all your senses.
- OLASEnjoy every sip without ever leaving the water at our Swim-Up Bar, located conveniently alongside the main pool. Ourbartenders handcraft the perfect poolside drinks, including fresh margaritas, vibrant tropical cocktails, and crisp,refreshing beers. This is where fun meets tranquility, turning every moment into a cool, flavorful, and effortlessexperience.
- SOCIALThis craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the idealhotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.Step into The Mixology Lounge, where every cocktail is an invitation to unwind and share special moments. Thissophisticated yet relaxed space is dedicated to the creativity of handcraft mixology. Our expert bartenders craft unique,memorable drinks, perfect for starting the evening or closing out the day. Here, every sip is part of an exceptionalexperience, accompanied by good company and warmth.
- TEMPESTAt Tempest, we celebrate the vibrant soul and flavors of Asia in every detail. Our expert chefs prepare the freshestsushi, sashimi, and specialty rolls with dedication, but the real excitement happens at our live teppanyaki tables. Here,dinner is transformed into a spectacular show that ignites all the senses!
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- Laundry Facilities†
- Meeting rooms†
- Pool†
- Restaurant†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Dancing †
- Fitness center on-site †Keep your fitness goal alive at our fully equipped Life Fitness Center. A variety of activities and more are availablearound the clock.Hours: 6:00 a.m. – 10:00 p.m.• Treadmills• Stationary bikes• Stair climber• Universal machine• Free weights and weight machine• Yoga• Spinning• Personal training• Functional Training• Stretching
- General †INDOOR/OUTDOOR ACTIVITIES• Live DJ• Spanish lessons• Dancing lessons• Bocce Ball• Corn Hole Tournament• Ping Pong Tournament• Macrame Workshop• Mexican Bingo• Beach Walk
- Pool †
- Spa †Zen SPAInspired by Mayan art and architecture, the luxurious Zen Spa offers a peaceful environment for relaxation and wellness.Experience tranquility with the ideal holistic treatment, designed to invigorate your senses and restore your inner balance and well-being.
- Volleyball †
- Water activities †• Water volleyball• Beach volleyball• Floating yoga• Agua Gym• Paddle board• Kayaking• Hobie Cat
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1688 reviews
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Apr 17, 2026I will never return to this resort
Service: Staff was mostly good overall. Rooms: Clean and acceptable. Location: Good location; pool and beach areas were nice. Food & Drinks: Below average. The soda tasted watered down, and the alcoholic drinks were also not great. I didn’t drink much because options I actually liked were limited. The food overall was disappointing, and I got sick after eating at the Italian restaurant. Spa: The highlight of the resort—excellent with no complaints. Overall Experience: Not good. We made the best of it for the sake of family we were traveling with, but we will not return. From the beginning, the experience started off on the wrong foot. We purchased a UVC membership in 2019, which was a significant investment. Since then, Hyatt has taken over UVC, but regardless of ownership, our experience has been frustrating. We arrived around noon and understood that our room might not be ready yet—that part was completely fine. What wasn’t acceptable was being immediately bombarded with repeated attempts to upgrade our membership. This has been an ongoing issue with UVC, especially since COVID. On a previous visit, we were incorrectly told that our membership was expiring, and I had to pull out our contract to prove it is valid through 2039. Within the first hour of arrival, we were focused more on what we don’t get unless we upgrade, rather than being welcomed to the resort. It set a negative tone right away. We were told our room would be ready around 4 PM and that we would receive a message when it was ready—but we never did. After 4 PM, we had to go back ourselves to check. When we were finally given our room keys, there was little to no direction on next steps. No one explained the luggage process, so we were left standing there until we asked what to do. The resort becomes extremely quiet after 7 PM, to the point where it feels inactive. The drinks are below average, with only a few being tolerable. Dinner was disappointing—especially the seafood, which tasted artificial and lacked seasoning. Breakfast was okay but nothing memorable. I did not try lunch. Overall, the experience was frustrating enough that we seriously considered leaving just two days into our stay. Unfortunately, this is not a resort we would return to.
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Apr 16, 2026Good, but not the best Hyatt Zilara
We visited the Hyatt Zilara in Riviera Maya (Cancun) in April of 2026. It was a nice resort, but certainly not one of the best all-inclusive resorts we've stayed at. The Hyatt Zilara in Cap Cana was a far better resort. It is a larger venue offering more restaurants, pools, and places to roam. We recently joined the Unlimited Vacation Club and would chose other resorts for our future vacations.
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Apr 15, 2026Hit or Miss
Check in was fine. It was odd that we were moved around to three different tables before we got to our room. They really pressed us to agree to a timeshare presentation after I politely said no four or five times. The woman would not take no for an answer until I got up and left. They’ll offer you free bottle of booze to rent a cabana for 1700 pesos. At checkout my itemized receipt shows 1300 pesos for the vino and 400 for the cabana. So my recommendation is to pay much less for the cabana all day and allow your INCLUDED drinks to keep coming. Alejandro and Martin were absolutely lovely and we did not even have to order our drinks. They were by (almost too often) to refresh our drinks. We just loved them. Michele is also worth mentioning as a very hard working, kind staff member. They really were all hustling and ensuring we had everything we could need or want. Very clean and friendly however very lacking in nightly entertainment and would agree that food is hit or miss. Tempest definitely the best for us. Unfortunately the Lola’s restaurant was closed during our stay and this was not info we were provided before hand. Staying here for a week with only two restaurant options outside the buffet was a bit disappointing. Room service food quality is consistently cold and dry. Social bar was excellent. Give them ingredients you like and they’ll whip you up a magical cocktail! My husband was very ill on our check out day and the staff would not accommodate a late check out of even one hour like I requested. As well, it took three different calls to concierge to get robes to our room and have our room cleaned. The sliding glass door of our room was broken and someone came by to look, saying they'll be back to fix it and this never happened. The beach was very nice and clean and the pool was refreshing and incredibly welcoming on the hot days. Chair game is real. Unfortunately the staff does not seem to monitor unused chairs. People really get up at 6am and claim chairs they don’t even end up using ! Coatis were not an issue. They’re adorable and if you think otherwise you probably think panda bears are gross too. The staff did have a dog and hawks making their rounds to keep the coatis away. Overall we would not stay here again. We preferred Secrets Akumal where you can find a lounger anytime of day and the entertainment and restaurants are better. Overall review of the resort is 3.5 star.
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Apr 15, 2026Chill Birthday Celebration
We had a great stay at the Hyatt Zilara. The staff were very welcoming. I would recommend this hotel for couples rather than solo travelers or friend groups. The vibes are very chill and lowkey. The food and entertainment are geared towards foreigners so if you’re looking for something authentic this isn’t for you. The beach was kept very clean and the amenities were also very nice.
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Apr 15, 2026
Abraham at the pool
Abraham at t he pool bartender was fabulous
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed