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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
512 reviews-
A Good Vacation
Great place for a get away. Restaurants and food are top notch. If you are not a Vantage Club member, pay for the upgrade as the club has many more liquor options and always has snacks available. Service is good, rooms are spacious. This was our second trip inside six-months to this location and it did not disappoint.
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A nice getaway.
Francisco the bell boy and Andrew the server were great. They really went above and beyond. Made our stay so worth it. The beach club was the highlight of the trip. Very well kept and the ambiance was great. The only hiccup on our trip was the check in process.
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Will be the best resort in all of cancun
Amazing stay, breath taking views and amazing food and service. the workers were super friendly, room service was almost always available. the maids were very tidy and respectful. the beach club blew my mind, we had a very nice view of the golf course i would suggest the golf view. and overall would suggest this resort to anyone looking for luxury and a great time
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Too corporate and boring
This place is a trip. Service is inconsistent, I'm not sure why. Restaurant decor and rooms beautiful. But why visit cancun to only have pools 3 ft deep? The main pool and rooftop lack service. It's like visiting your grandparents in a retirement home. I won't be back. Not horrible, but not great when there are so many other options. Hyatt went too corporate on this new venture. Thumbs down.
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Why would you stay here?
The resort does not have a real pool. It looks like a convention center in Anaheim or Irvine with the baby pools facing the building. All Grey on Grey. The main pool area is really bad and not inviting. The biggest letdown is the rooftop. Concrete on Concrete. Grey with Grey. No service and no fun. HYATT, pls check out Reef 28 and learn from them. They have a rooftop pool and a DJ. And fun. We have been up there a few times and can not get a drink. And we we were so bored we always left right away. Biggest disappointment of the trip. Let's talk restaurants. French is good. Even though it is brand-new, the design is outdated. Food was good. Mediterranean restaurant? We walked out and left the food behind. Not good. You can not eat unless you book and reserve. So far, we can only get 9 o' clock reservations..... The main bar area reminds me of a school cafeteria. You don't know if the area is for fun or a waiting area at an airport. Probably the latter based on the boredom displayed by the few customers. Absolutely BORING!!!! Good news. The beach club is nice and fun. We have been here for 4 days and have yet to be allowed into the water. Between that and the hotel not having a real swimming pool, we have not been able to swim in the water..... Let's see what tomorrow brings.