General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating9004 reviews
Charged a different rate than reserved on-line Was charged about $200/night more Resort fee $60/day Fee was basically for wi-fi Parking $60/day Food was extremely expensive Luau was highly recommended, expensive but fun Not worth the cost
Beautiful place and it’s right next to everything the only problem I had was it was our Honeymoon so I paid extra for Ocean View but when checking in I was told I was already checked in so basically they gave my room to someone else and I had no choice but to get a City View we had to make best but she blamed Priceline saying they sent the wrong information but on Priceline side showed Ocean View smh
Ok stay, but I seen better from Hyatt.
Nice location. Room was not great. If you use points, make sure they don't double charge you. Beds were not great and bathroom could use some updating. The staff was awesome and friendly. In a perfect world the room would match helpfulness of the staff.
Great hotel by the beach
My family and I enjoyed our stay at the hotel. Everything was walking distance. The beach was right across the street. The hotel service was great and the staff were very friendly. The beds were comfortable and we had a good night sleep.
Very good value
Great experience for stay. The food is average. Staff is courteous and the hotel is in good shape and the rooms are very clean. Overall we felt that it is a great value for money at least on Waikiki beach area.