General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating8852 reviews
Good location, clean, and comfortable.
Good location - beach is a very short walk across the street; restaurants, coffee houses, and shops are on the lower level, and the main drag fronting the hotel offers more restaurants and shops. At night I felt like I was in Las Vegas because of the crowds, lights, traffic, and noise. Our ocean-view room was clean, felt spacious, and had a small balcony to catch the ocean breeze. I saw a few homeless in town, but they were chill. I would return.
First Hawaii experience
Cheyenne was an amazing host on the front desk. She was very personable as she helped us navigate the public transportation. Having Domino's on site was a plus. Room service was a little late running. Breakfast was delicious but birds join in. It seems more of just a regular hotel than a resort. Perfect location. We went through a travel agent but miscommunication between the two entities caused a big mix up in our room. Good stay over all
Great Hotel, the upgrade to an Ocean View room is worth it
We went to Hawaii for a family funeral and the Hyatt Regency Waikiki was a good combination of location, amenities, and convenience. It is in a great location. Although we didn't really do much in Waikiki, it was easy walking distance to everything that we did do, casual restaurants, the beach, surf lessons for the kids, and touristy gift shopping. We did get a complimentary upgrade to a ocean front room, which I now think I would have been willing to pay for. The view of the ocean was breathtaking everyday and I grew up in Hawaii. It is relatively easy on and off of the freeway from the hotel and being at the Diamond Head (East side) of central Waikiki, it felt less congested and easier to escape the hustle and bustle by going East to residential neighborhoods of Makiki and Kaimuki. And of course, the beach was across the street (there really are not that many hotels ON the beach). The hotel had all the basic amenities that we could have asked for, daily housekeeping (fresh towels after swimming every day), pool, hot tub, water stations, included wifi, a mall with restaurants and shops. All staff were amazing. We did self laundry which was crowded and hot but certainly available and handy. The standard room was larger than most in Waikiki (we compared room sizes), and one of the few hotels in Waikiki that offer two queen beds rather than two full sized ones (we researched it) so if you are sharing the room with teenagers and forcing them to share a bed, it is worth it. The mini-fridge is a little small but manageable. The only real negative part was valet parking. The valets were all great but it was almost always crowded day and night to drop off and it was a wait to pick up. Self parking seemed to be more of a theoretical option rather than an actual one. That seemed full all the time and we didn't even try after the first night. Again, the valets themselves were all terrific and really one of the best part of our stay. The only other negative was a persistent smell of garbage by the valet station but I assume that the trash area was behind the service doors. I am not a fan of resort fees (who is?) but I have to admit it was handy to have towel vending machines (you just use your room key to check them out) and beach chairs to borrow. We didn't really use any of the other resort items like lei making classes, bike rental, or yoga or the fitness center. Still it seemed handy to have if we wanted it. The beach bag and water bottles were more useful than we initially anticipated. $40 each for the breakfast buffet was a little steep ($160 for our family) and it seemed like the staff graciously warned us away from it. Nevertheless the restaurants were all available if you wanted it. It was hard to beat the convenience of the Hyatt Regency. All in all, it was great hotel. Easy, convenient, comfortable. Really nice staff.
Great location on waikiki strip close to the shops/ malls. However, worst experience with our ocean front so called luxury room we paid for. Right when we walked in there were dirt oil stains on the bathroom wall by the sink and water damage stains on the bedroom wall close to the ceiling ! There was also a red dotted stain on our bedsheets and it was facing upwards. How could housekeeping allow this standard. So disappointing for a trip to Oahu.
Over-priced, gross-level dirty
Stay away from this over priced hotel if you care about cleanliness. We had to contact front desk with various issues four times within the first 12 hours of arrival. This was very stressful after a long trip with two young kids and while the hotel staff addressed our needs, they were completely unapologetic and acted like somehow this was normal. Very disappointing. - the checkin was somewhat smooth but that's where the experience ended - complaint #1: the very first room had a wet carpet right in front of the bathroom. Very very gross. The staff gave us a new room in a different tower with a worse view and we had to get all the luggages down to the lobby and go back up again. - complaint #2: the new room had doors with the adjoining room wide open. It did not feel safe at all. We had to call someone to lock both doors. - complaint #3: within our first hour of the new room, we discovered fresh blood marks on the shower curtain. Again, very gross. The staff changed the curtains. - complaint #4: the room keys stopped working the next morning when we were in a rush for a timed event. The staff apparently knew about the "upgrades" but made no attempts to notify the guests or have a special line for them to rekey their cards. So another 25 mins wasted in line in the front desk to deal with this problem. This was by far one of our worst experiences in any hotel around the world.