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Customer Ratings & Reviews
TripAdvisor Traveler Rating3208 reviews
Great hotel in the beautiful Polanco neighborhood!
We had a great visit. We were upgraded to the 33rd Fl with a park view. The staff was very friendly and helpful. The breakfast buffet is fantastic and the cocktails are yummy! Will definitely stay here again.
We had an amazing time. Great globalist recognition. We were upgraded to a beautiful suite on the 41st floor with amazing views and the club was very nice as well. This will be our go to hotel in Mexico City going forward.
Fantastic Business hotel
Great service, concierge went out of their way to secure dinner reservations. Fantastic view and location. Great gym. I had access to the Regency club, which enhanced the experience with good food and drink throughout the day
Top Notch Hotel with Great Services & Excellent Location
On impulse we decided to come to Mexico City for six days to visit museums and to enjoy this lifely city in January. Without much planning, we know the trip will work out fine if we stay at the Hyatt RegencyMexico Ciy. It is located at an excellent location that is upscale, safe, clean and cloise to many places we want to visit. In short, it is next to the Chaputepec Park and there are 5-6 museums within walking distances. Choosing a location in a big place like Mexico City is important. After making the reservation, we emailed the Conceige Desk for the transfer service from the airport. We got prompt responses, and were picked up by one of their drivers in a nice sedan. Regarding services at the hotel, staff at the Reception Desk, Conceige Desk, House Keeping and Resturants are all professional, couteous and responsive to our needs. I will give the services 5 Stars. Hyatt also has a Regency Louge service on the 40th floor. It is a wonderful place to relax, have a drink and to catch up with our computers. Our trip to Mecico City was a great experience. We have very positive opinion of this lovely city. Many thanks to the Hyatt Rency Mexico City and their staff for being there.
Beautiful hotel, fantastic location
The hotel is in an excellent location. There are parks, museums, zoo, and excellent restaurants in easy walking distance. The hotel is very modern and all the staff were very nice, helpful and very efficient.