Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Amado Pastry traditional bakery and Mexican CandyAmado is a pleasant venue for a quick bite or an afternoon tea. Treat yourself to wonderful pastries
- RulfoRulfo offers distinctive Peruvian, Argentinian and Mexican flavors and exceptional quality.
- Teppan GrillTeppan Grill offers guests authentic Teppanyaki cuisine.
- YoshimiYoshimi offers a refined and authentic Japanese cuisine. Enjoy the delacacies of traditional and modern Japan.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible parking†
- Air conditioning
- ATM/Cash machine
- Baggage hold
- Bell staff/porter
- Buffet breakfast†
- Business center†
- 24-hour front desk
- 24-hour room service†
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- ATM/Cash machine
- Baggage hold
- Bell staff/porter
- Buffet breakfast†
- Business center†
- Catering services†
- Children welcome†
- Cocktail lounge†
- Coffee shop
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- DVD/video rental†
- Early check-in†
- Efolio available to company†
- Executive floor
- Exercise gym†
- Exhibition/convention floor†
- Express check-in†
- Express check-out†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Hair dryer
- Health club†
- Heated guest rooms
- High speed internet access for laptop in public areas†
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Indoor pool
- Interior corridors
- Ironing board
- Jogging track, Offsite
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Parking fee managed by hotel†
- Parking lot†
- Photocopy center, Offsite†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Safe deposit box
- Sauna
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secondary locks on sliding glass doors
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Solarium
- Storage space
- Tennis court
- Train access†
- Translation services, Offsite†
- Transportation, Offsite†
- Transportation services - local area, Offsite†
- Transportation services - local office, Offsite†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Video checkout†
- Video tapes†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier, Offsite†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Cardiovascular exercise †
- Health club †
- Indoor pool †
- Sauna †
- Tennis court †
- Weightlifting †
- Jogging trail †
- Anthropological Museum
- Avenida Presidente Masaryk
- Basilida de Guadalupe
- Teotihuacan
- Mercado de San Angel
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3632 reviews
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Jun 06, 2025Far below expectations
Uncomfortable and pretentious vibe without offing any quality experience to warrant the snooty feel. Old building and long waits from checkin to elevators to getting assistance. We stayed in both the executive suite and switched to regency suite. The water that came out of the faucets was green/brown and unusable. Spaces felt cold and empty and most the fixtures and outlets were crooked and overall sloppy.
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May 28, 2025Great location
Staff were semi helpful at check in but seemed like they were training. Got my multi room reservations mixed and weird that they checked in my friend without me there. Otherwise lovely hotel in Polanco and the cleaning staff was super friendly. Would love to come back to Mexico City!
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May 27, 2025
Great hotel in Polanco
Really enjoyed this hotel, the lobby is very nicely decorated & had plenty of seating available. Perfect area to sit and take a break from walking or just to wait for your uber to come. There’s also a few restaurants on the lobby floor. We also enjoyed the little cafe with snacks & drinks, perfect for a little pick me up anytime. There are a total of 6 elevators which is a huge plus, never had to wait long for an elevator, Our room was on the 23rd floor & had a nice view overlooking the city. It was clean & looked very modern or perhaps newly renovated. Also the room was very quiet, barely heard any noise from the hall, water pressure was great in the shower. Location was also great, 10 minute walk to the Museo Nacional de Antropologia in Chapultepec Park. Plenty of restaurants and shopping in Polanco and very safe. Easy to get uber rides too and from the city.
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May 26, 2025
Fantastic location with excellent staff!
We booked a king bed thinking our family of 3 (with a 4yo) could sleep together. After a night of being kicked and slapped around, clearly realized we made a poor choice. The front desk completely understood and reassigned us to a room with 2 beds. We were super grateful because we stayed an additional 4 nights and wouldn't have enjoyed Mexico City as zombies. Our stay felt like home! Very convenient with an amazing bakery downstairs (BEST almond croissant!). Also within walking distance of fabulous restaurants. Kids loved the heated pool! Will note that our first room on the 10th floor had very poor water pressure in our shower. The handheld showerhead had maybe 10 water spouts only... Our 2nd room on the 26th floor had what seemed like a renovated room, without the shower pressure issue.
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May 19, 2025
Amazing Experience
Loved the bed and the room wanna stay there forever, the staff was so helpful and kind available for us all the time. The hotel room was impressive and with so many help available I was only one day and very happy. I will recommend the Hotel definitively.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Not Allowed