Hyatt Regency Mexico City is located in the city's prestigious and trendy neighborhood of Polanco. Our 38 story building has 737 guestrooms and 18 suites, all featuring large windows that provide wonderful panoramic views of Mexico City and Chapultepec Park. Embark on an adventure of culinary discovery in our 3 restaurants, including two of the finest Japanese restaurants in the city.

Property Information

Year Built: 1987
Last Renovation: 2015
Accessible rooms: 1
All rooms non-smoking: 719
Connecting rooms or suites: 67
Double bedrooms: 248
Executive floor: 1
Floors: 38
Nonsmoking rooms: 719
Rooms with internet access: 755
Single-bedded accommodations: 507
Suites: 18
Total rooms: 755
Total rooms and suites: 755


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 12
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3296 reviews
  • 5.0 star tripadvisor rating
    Gorgeous hotel with superb amenities in an upscale location!

    Wow! We loved everything about our week vacation stay at the Hyatt Regency, MX CD in Polanco neighborhood. Luxurious room with access to the Regency Club made us feel very pampered ,Pool, Spa and gym facilities are top notch as is this beautiful neighborhood with walking access to parks, huge variety of excellent restaurants and shopping. Subway line very close -fast, safe and clean. Go!

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    Excellent, modern, comfortable safe stay

    Excellent, clean, safe and newly renovated hotel in the heart of Polanco near the park and Masaryk. Our room was recently renovated, very modern and quiet. The bathroom was excellent, with a large shower and the bed was very comfortable. Would definitely recommend!

    May 30, 2023
  • 2.0 star tripadvisor rating
    Globalist beware

    We are globalist and we’re guaranteed an upgrade at check-in but the front desk staff told us they had no suites available, which was a total lie as the hotel was nowhere near at capacity & wasn’t sold out of suites because we checked online & saw availability. We had to call down a manager to verify that they did have suites available and it was very embarrassing and a huge hassle for us to go through this. I don’t understand why this hotel doesn’t treat globalist better. I hope the manager, relations manager or GM is reading this review and they can reach out to us directly to verify. Brandon/Brooke zandt stay: 4/19-4/21 . we shouldn’t have to fight the front desk staff for our awarded upgrades. This is a direct Hyatt brand too which makes this incidence even more unacceptable. I hope this review gets Read & they train their staff better so this doesn’t happen to other globalist

    May 26, 2023
  • 3.0 star tripadvisor rating
    Globalist beware

    This is a very nice hotel, but we were supposed to be upgraded to a suite upon checkin as globalist and the front desk clerk said they were sold out, which is a total lie because suites were available online to book so we had to call a manager down to get our suite & it was all embarrassing and a huge hassle and I just don’t understand why the front desk staff would lie like that.

    May 26, 2023
  • 5.0 star tripadvisor rating
    Lovely hotel

    Great comfortable stay, staff were very kind and helpful. It was lovely being so close to Chapultepec park. Food was good and great room service. Hotel was clean and to a high standard. We found it fairly quiet. Aircon worked well. I saw a couple of people mentioned about bottled water before we came being a concern, we were given x2 bottles per day with the room type we booked - and regardless there is a water refill station in the lobby by concierge, so just bring your reusable bottles!

    May 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319