Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed.
Non-refundable Rate - No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 29 May 2025 onwards;03 Jun 2025 onwards;30 Oct 2017 onwards;29 May 2019 onwards;30 Jul 2020 onwards;25 Aug 2021 onwards
Travel Dates: 29 May 2025 onwards;03 Jun 2025 onwards;30 Oct 2017 onwards;29 May 2019 onwards;30 Jul 2020 onwards;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Subject to non-refundable cancel penalty. Penalties apply if hotel reservation is cancelled/changed.
Subject to non-refundable cancel penalty.
Applicable Dates:
Booking Dates: 04 Jan 2024 to 31 Dec 2050;21 Jul 2023 to 31 Dec 2050
Travel Dates: 04 Jan 2024 to 31 Dec 2050;21 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
2nd Night is Free! Non-refundable Rate - No cancellations or changes allowed.

Guests will receive:

  • 2nd night free.

Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.

No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.

Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
3rd Night is Free! Non-refundable Rate - No cancellations or changes allowed.

Guests will receive:

  • 3rd night free.

Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.

No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.

Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
4th Night is Free! Non-refundable Rate - No cancellations or changes allowed.

Guests will receive:

  • 4th night free.

Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.

No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.

Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
5th Night is Free! Non-refundable Rate - No cancellations or changes allowed.

Guests will receive:

  • 5th night free.

Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.

No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.

Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Advance Purchase - Special Discounted Rate! Non-refundable Rate-No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 27 Nov 2016 onwards
Travel Dates: 27 Nov 2016 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Advance Purchase - Special Discounted Rate.
.
Applicable Dates:
Booking Dates: 27 Nov 2016 onwards
Travel Dates: 27 Nov 2016 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Every 3rd Night is Free.
Guest will receive every 3rd Night free.
Applicable Dates:
Booking Dates: 28 Feb 2019 onwards
Travel Dates: 28 Feb 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Every 4th Night is Free.
Guests will receive: Every 4th night free.
Applicable Dates:
Booking Dates: 01 Dec 2018 to 31 Dec 2050
Travel Dates: 01 Dec 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Every 5th Night is Free.
Guests will receive: Every 5th night free.
Applicable Dates:
Booking Dates: 28 Feb 2019 onwards
Travel Dates: 28 Feb 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Limited Time Offer! Subject to cancel penalty upon booking. No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 27 Nov 2016 onwards
Travel Dates: 27 Nov 2016 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Limited Time Offer.
.
Applicable Dates:
Booking Dates: 27 Nov 2016 onwards;22 Jul 2017 onwards
Travel Dates: 27 Nov 2016 onwards;23 Dec 2017 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 15%! Non-refundable Rate - No cancellations or changes allowed
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 20%! Non-refundable Rate - No cancellations or changes allowed
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25%! Non-refundable Rate - No cancellations or changes allowed
Discount is reflected in vacation price.
Applicable Dates:
Booking Dates: 01 Aug 2019 onwards
Travel Dates: 01 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Amado Pastry traditional bakery and Mexican Candy
    Amado is a pleasant venue for a quick bite or an afternoon tea. Treat yourself to wonderful pastries
  • Rulfo
    Rulfo offers distinctive Peruvian, Argentinian and Mexican flavors and exceptional quality.
  • Teppan Grill
    Teppan Grill offers guests authentic Teppanyaki cuisine.
  • Yoshimi
    Yoshimi offers a refined and authentic Japanese cuisine. Enjoy the delacacies of traditional and modern Japan.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible parking†
  • Air conditioning
  • ATM/Cash machine
  • Baggage hold
  • Bell staff/porter
  • Buffet breakfast†
  • Business center†
  • 24-hour front desk
  • 24-hour room service†
  • Accessible parking
    Americans with Disabilities Act (ADA) compliance
    Audible emergency alarm for sight impaired guest
    Visual emergency alarm for hearing impaired guest
  • Accessible parking†
  • Air conditioning
  • ATM/Cash machine
  • Baggage hold
  • Bell staff/porter
  • Buffet breakfast†
  • Business center†
  • Catering services†
  • Children welcome†
  • Cocktail lounge†
  • Coffee shop
  • Complimentary coffee in lobby
  • Complimentary in-room coffee or tea
  • Concierge desk
  • Continental breakfast†
  • Desk with electrical outlet
  • Dinner served in restaurant†
  • Direct dial telephone
  • Doctor on call†
  • Dry cleaning†
  • DVD/video rental†
  • Early check-in†
  • Efolio available to company†
  • Executive floor
  • Exercise gym†
  • Exhibition/convention floor†
  • Express check-in†
  • Express check-out†
  • Fire safety compliant
  • Front desk
  • Full american breakfast†
  • Full service housekeeping
  • Hair dryer
  • Health club†
  • Heated guest rooms
  • High speed internet access for laptop in public areas†
  • Housekeeping - daily
  • Individual Efolio available†
  • Indoor parking†
  • Indoor pool
  • Interior corridors
  • Ironing board
  • Jogging track, Offsite
  • Late check-out available†
  • Laundry/Valet service†
  • Lobby coffee service
  • Lounges/bars
  • Lunch served in restaurant†
  • Massage services
  • Meeting rooms
  • Non-smoking rooms available
  • On-Site parking†
  • Parking†
  • Parking fee managed by hotel†
  • Parking lot†
  • Photocopy center, Offsite†
  • Pool
  • Private bath or shower
  • Public address system
  • Public area air conditioned
  • Room service†
  • Safe deposit box
  • Sauna
  • Secured parking†
  • 2nd lock on guest doors
    Alarms continuously monitored
    Audible alarm smoke detectors in guest rooms
    Audible alarms in hallways
    Audible alarms in public areas
    Auto link to fire station
    Automated External Defibrillator (AED) on-site
    Automatic fire doors
    Basic medical equipment on-site
    Building meets all current local, state and country building codes
    Camera monitoring parking area 24 hrs
    Camera recording parking area 24 hrs
    Complies with Local/State/Federal fire laws
    Dead bolts on guest room doors
    Electronic room key
    Elevator auto recall
    Emergency back-up generators
    Emergency evacuation plan
    Emergency exit maps
    Emergency info in room
    Emergency lighting
    Evacuation drills
    Fire detectors in guest rooms
    Fire detectors in hallways
    Fire detectors in public areas
    Fire extinguishers
    Fire extinguishers in hallways
    First aid available
    Frequency of evacuation drills
    Guest room doors self-closing
    Hard wired smoke detectors
    Lighted parking area
    Lighted walkways
    Multiple exits on each floor
    Patrolled parking area
    Private security available
    Property has elevators
    Public address system
    Response time (minutes) from fire/police department
    Safety chains on guest doors
    Secondary locks on sliding glass doors
    Smoke detector in public areas
    Sprinklers in guest rooms
    Sprinklers in hallways
    Sprinklers in public areas
    Staff Red Cross certified in CPR
    Staff trained in CPR
    Staff trained in duplicate key issue
    Staff trained in first aid
    U.S. Fire Safety compliant
    Uniformed security
    Ventilated stair wells
    Video cameras at entrance
    Video cameras in hallways
    Video cameras in public areas
    Video surveillance monitored 24 hrs a day
    Video surveillance of parking
    Video surveillance recorded 24 hrs a day
    Viewports in guest room doors
    Visual alarms in hallways
    Visual alarms in public areas
    Well lighted exit signs
  • Shoe shine stand†
  • Solarium
  • Storage space
  • Tennis court
  • Train access†
  • Translation services, Offsite†
  • Transportation, Offsite†
  • Transportation services - local area, Offsite†
  • Transportation services - local office, Offsite†
  • Turndown service†
  • Valet cleaning†
  • Valet parking†
  • Valet same day dry cleaning†
  • Video checkout†
  • Video tapes†
  • Wakeup service
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Business Services†
  • Conference Suite†
  • Convention Centre†
  • Copier, Offsite†
  • High Speed Internet Connection†
  • LCD/Projector†
  • Meeting Facilities†
  • Meeting/Board Rooms†
  • Network/Internet Printing Available†
  • On-Site Business Center†
  • Overhead Projector†
  • Slide Projector†
  • Whiteboard†
  • Wireless Connectivity†
  • Wireless Internet Connection†

† Fees may apply

On-Site Recreation
  • Cardiovascular exercise †
  • Health club †
  • Indoor pool †
  • Sauna †
  • Tennis court †
  • Weightlifting †
Off-Site Recreation
  • Jogging trail †
Off-Site Attraction
  • Anthropological Museum
  • Avenida Presidente Masaryk
  • Basilida de Guadalupe
  • Teotihuacan
  • Mercado de San Angel
  • Restaurants

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3632 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Far below expectations

    Uncomfortable and pretentious vibe without offing any quality experience to warrant the snooty feel. Old building and long waits from checkin to elevators to getting assistance. We stayed in both the executive suite and switched to regency suite. The water that came out of the faucets was green/brown and unusable. Spaces felt cold and empty and most the fixtures and outlets were crooked and overall sloppy.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location

    Staff were semi helpful at check in but seemed like they were training. Got my multi room reservations mixed and weird that they checked in my friend without me there. Otherwise lovely hotel in Polanco and the cleaning staff was super friendly. Would love to come back to Mexico City!

    May 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel in Polanco

    Really enjoyed this hotel, the lobby is very nicely decorated & had plenty of seating available. Perfect area to sit and take a break from walking or just to wait for your uber to come. There’s also a few restaurants on the lobby floor. We also enjoyed the little cafe with snacks & drinks, perfect for a little pick me up anytime. There are a total of 6 elevators which is a huge plus, never had to wait long for an elevator, Our room was on the 23rd floor & had a nice view overlooking the city. It was clean & looked very modern or perhaps newly renovated. Also the room was very quiet, barely heard any noise from the hall, water pressure was great in the shower. Location was also great, 10 minute walk to the Museo Nacional de Antropologia in Chapultepec Park. Plenty of restaurants and shopping in Polanco and very safe. Easy to get uber rides too and from the city.

    May 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic location with excellent staff!

    We booked a king bed thinking our family of 3 (with a 4yo) could sleep together. After a night of being kicked and slapped around, clearly realized we made a poor choice. The front desk completely understood and reassigned us to a room with 2 beds. We were super grateful because we stayed an additional 4 nights and wouldn't have enjoyed Mexico City as zombies. Our stay felt like home! Very convenient with an amazing bakery downstairs (BEST almond croissant!). Also within walking distance of fabulous restaurants. Kids loved the heated pool! Will note that our first room on the 10th floor had very poor water pressure in our shower. The handheld showerhead had maybe 10 water spouts only... Our 2nd room on the 26th floor had what seemed like a renovated room, without the shower pressure issue.

    May 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Experience

    Loved the bed and the room wanna stay there forever, the staff was so helpful and kind available for us all the time. The hotel room was impressive and with so many help available I was only one day and very happy. I will recommend the Hotel definitively.

    May 19, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
  • Pet Policy : Pets Not Allowed

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319