Hyatt Regency Mexico City is located in the city's prestigious and trendy neighborhood of Polanco. Our 38 story building has 737 guestrooms and 18 suites, all featuring large windows that provide wonderful panoramic views of Mexico City and Chapultepec Park. Embark on an adventure of culinary discovery in our 3 restaurants, including two of the finest Japanese restaurants in the city.

Property Information

Year Built: 1987
Last Renovation: 2015
Accessible rooms: 1
All rooms non-smoking: 719
Connecting rooms or suites: 67
Double bedrooms: 248
Executive floor: 1
Floors: 38
Nonsmoking rooms: 719
Rooms with internet access: 755
Single-bedded accommodations: 507
Suites: 18
Total rooms: 755
Total rooms and suites: 755


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 12
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3465 reviews
  • 3.0 star tripadvisor rating
    Presidential Disappointment

    I stayed 5 nights in the Presidential Suite. It was expensive, but huge, and good value for the money (roughly $1,000/per night for 2,000+ square feet). I got tired walking from one end to the other. Hotel is well-located in terms of the city's major attractions, with some walkable and most a relatively short Uber ride away (though the city's traffic is pretty awful). But aside from housekeeping, the service was really terrible: The concierge showed zero interest in helping me with an important and (I thought) pretty basic ticket/tour request. The Presidential Suite had some issues (broken safe, complicated shower system, a coffee maker I couldn't figure out) that the hotel never responded to in my 5-night stay. The broken safe was especially annoying because i know it was actually broken, not a result of my not being able to figure it out (it was the standard safe used in every hotel around the world). Security was lax--they gave a guest of mine a key without telling me, and gave me a key without checking my ID. Food at the main lobby restaurant was OK, at best. There is major construction going on along the parkside of the hotel. I travel with sophisticated noise-blocking equipment, so it never really bothered me, but I heard lots of other guests complaining. The hotel should soundproof its windows, construction or not.

    May 21, 2024
  • 5.0 star tripadvisor rating
    Excellent Service!

    The hotel is lovely, in a great part of town but it's the service that really shines! Get a room on the 40th floor - walk out for breakfast, dinner & meeting rooms - so convenient! There's a great gym, indoor pool, sauna & steam rooms too. But the wait staff are amazing - so helpful & so friendly - made working there very comfortable, thank you!

    May 20, 2024
  • 5.0 star tripadvisor rating
    Great Hotel

    Very beautiful hotel in a posh neighbourhood. Starbucks across the street. Many restaurants. The service was amazing and hotel rooms nice.

    May 17, 2024
  • 5.0 star tripadvisor rating
    Great in context.

    Some tips Odd numbered rooms have sunset views, even numbers overlook the park and sunrise. Take the hotel in context, this is a large corporate focused 4* hotel but with that comes a pretty amazing gym, an indoor pool and a suntan deck. The sushi restaurant on the ground floor is great, well above expectations The staff were great, everywhere exceeding expectations from wait staff in the club to doormen proactively rushing to open side doors for a stroller. Some older review mentioned poor staff, this is no longer the case. As an example, our room was ready early, with the rollaway in place and the doorman had already placed bags in our room before coming up to inform us in person in the club. This is beyond the service I expect in a busy 600 hotel. I believe rooms on some floors 18 and below are still being renovated. The hotel is 43 floors, 2&3 for conferences and gym / spa / pool on 4.

    May 17, 2024
  • 2.0 star tripadvisor rating
    low quality vs price

    - bathrobes and towels - noise due to building next to the hotel under construction, - coffee missing

    May 16, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319