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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3296 reviews
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Jun 04, 2023Gorgeous hotel with superb amenities in an upscale location!
Wow! We loved everything about our week vacation stay at the Hyatt Regency, MX CD in Polanco neighborhood. Luxurious room with access to the Regency Club made us feel very pampered ,Pool, Spa and gym facilities are top notch as is this beautiful neighborhood with walking access to parks, huge variety of excellent restaurants and shopping. Subway line very close -fast, safe and clean. Go!
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May 30, 2023
Excellent, modern, comfortable safe stay
Excellent, clean, safe and newly renovated hotel in the heart of Polanco near the park and Masaryk. Our room was recently renovated, very modern and quiet. The bathroom was excellent, with a large shower and the bed was very comfortable. Would definitely recommend!
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May 26, 2023Globalist beware
We are globalist and we’re guaranteed an upgrade at check-in but the front desk staff told us they had no suites available, which was a total lie as the hotel was nowhere near at capacity & wasn’t sold out of suites because we checked online & saw availability. We had to call down a manager to verify that they did have suites available and it was very embarrassing and a huge hassle for us to go through this. I don’t understand why this hotel doesn’t treat globalist better. I hope the manager, relations manager or GM is reading this review and they can reach out to us directly to verify. Brandon/Brooke zandt stay: 4/19-4/21 . we shouldn’t have to fight the front desk staff for our awarded upgrades. This is a direct Hyatt brand too which makes this incidence even more unacceptable. I hope this review gets Read & they train their staff better so this doesn’t happen to other globalist
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May 26, 2023Globalist beware
This is a very nice hotel, but we were supposed to be upgraded to a suite upon checkin as globalist and the front desk clerk said they were sold out, which is a total lie because suites were available online to book so we had to call a manager down to get our suite & it was all embarrassing and a huge hassle and I just don’t understand why the front desk staff would lie like that.
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May 25, 2023
Lovely hotel
Great comfortable stay, staff were very kind and helpful. It was lovely being so close to Chapultepec park. Food was good and great room service. Hotel was clean and to a high standard. We found it fairly quiet. Aircon worked well. I saw a couple of people mentioned about bottled water before we came being a concern, we were given x2 bottles per day with the room type we booked - and regardless there is a water refill station in the lobby by concierge, so just bring your reusable bottles!