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Customer Ratings & Reviews
TripAdvisor Traveler Rating3203 reviews
Good experience but some services were not good.
First of all, It was wonderful and awesome experience except couple of glitches. But i should mention good things first, People were awesome and helping. 1. When i arrived, i didn't have rollout bed in the room which i requested at the time of booking. I had to arrange mattress from my resources in the city and that was really pain. But later in the night, i got the rollout bed provided by front desk. 2. I was assuming that my stay would include breakfast it happen with my others stays with other hotels but it didn't which is fine. I walked in the lobby and saw that there was a breakfast area which didn't say its paid, i sat down and thinking to have breakfast with some fruits, then a lady walked in and asked whether we would like to have something else or not, ( not a good way), then i realized its paid and i paid the bill and walked out without having breakfast because you dont want to stay at the place where you are not respected. Other than than, My thank you for the person who arranged Microwave for my Baby's milk. It was time, but could have been better.
Perfect hotel for business
Breath of fresh air. So relaxing. Clean. Great resources available within lobby. Ideal hotel for work trips in Houston. Great pool for relaxing. I’ve had many bad experiences with hotels in Houston and this place really made everything so perfect for this work trip.
The only place to stay in Houston
The staff at this hotel treat us like royalty. From the valet, to check in & the restaurant staff, we greeted by name and treated like family! The location is perfect. It is very convenient to everything. We drive a little bit out of our way so that we can stay here and it’s worth it.
The facility was exceptionally clean, all staff we encountered were very warm, friendly and helpful. Parking was worry-free. We plan to stay at this hotel every time we visit Houston, no matter what part of town our business is located!!
My Houston Suprise!
The Hyatt is a world renowned brand, but I've been disappointed at other properties. This one hit the mark. Above it being clean, safe, secure, and well maintained - I could walk to most local attractions or easily get an Uber to just about anywhere I wanted with little to spend; energy or money-wise.