General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1199 reviews
Great staff; very outdated rooms.
This hotel needs serious upgrading. Rusty bath tub, dirty couch in first room. I asked to switch to a second room because of the couch and food left in the refrigerator and the second room was worse with dirty carpet, rust and another bad heater.
Phoenix for Business
Clean facility, good breakfast, polite staff, great location, lighted parking, easy access to freeway, newer tv, lots of seating area in room, handy computer workstation in room, and the coffee was fantastic. I'll be back!
Stay at a different Hyatt
The hotel smells pretty bad. Smoke/mildew odors mostly. Broken treadmill, pool looked filthy, rooms are outdated and worse of all the freeway noise is unbearable. No sleep at all. Literally 40-50 yards away separated by a single pane glass window.
Nice affordable hotel with great service.
The back side of the hotel gets a noise from the highway running next To it. If you are a light sleeper ask for something on the front side. The hotel staff was super friendly and nice. It’s not too far from the airport.
Hotel stay with family
This had to be the worst stay that I have ever stayed at a hotel. The general manager carry very disrespectful making accusations in front of my little daughter stating and accusing us out loud in front of other guess that there was smoke in the room. My daughter nor myself smoke or do any drugs or alcohol I am a treatment center owner and I do not appreciate being accused of things that did not happen. The GM screamed in front of my daughter charge me an extra $250 on my bill plus my regular night stay without my consent. No one from corporate has called me back to take care of this matter like I was told. It is still has not then addressed. I take my company business there, I also have a lot of family members that book here. This corporation should really contact me or email me if they are interested in what their customers concerns are.