General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating348 reviews
Good as long as your room doesn't lose power
Everything was fine/good until the power to our room went out at 10pm one night. Wife was sleeping and I was watching TV, figured it was a floor/hotel issue and not just my room so I waited 10 min to see if it would come back on. It didn't, so I went to the front desk and to my surprise the the front desk attendee could barely muster any sympathy. That was when I finally found her, since no one was at the front desk or bar when I came down. She claimed that there's no one but her working (no maintenance) at that time (10 pm on a Sunday) so the best she could do was move our rooms or I could wait til 7am when her manager and maintenance came in. I was dumbfounded that was the solution to our power being out in our room. I was not about to make my wife wake up and move all our stuff to another room because they couldn't get the power back on. Her preferred solution during our conversation was for me to go back to my room and wait til the morning. I couldn't believe it. I've spent so many nights in a hotel for work, this was by far the oddest. I asked her to call her manager so I could confirm those were my only two options. Her response was that there is no manager to call. I argued with her about that point but didn't get anywhere. It wasn't until I started calling the generic Hyatt customer service line that she realized I wasn't happy with her two "solutions". Magically within 30 seconds of me calling Hyatt she found a maintenance guy who was still working (but apparently wasn't supposed to be) and he could look into the power issue. I was still very annoyed with her for making it be that hard to get help, but just wanted to be done with it so I went up and met the maintenance guy. When I met him up at my room, he was nice enough, though his first comment upon entering was that the "master switch" was off, which was a regular switch in the room as you first walk in with a label. I only flipped it on/off when I was trying to troubleshoot in the dark before going down to the front desk. It was certainly not the cause. He ended up resetting the circuit breaker (had I known it was that easy I would have done it myself but I didn't even know our room had a circuit breaker, I figured that would be a centralized thing). He said it's pretty common in their hotel when a lot of things are being used. I was too frustrated with the entire experience so I didn't argue with him that the only thing I had on was some lights and the TV (no hair dryer, dishwasher, etc). Aside from that experience, everything else was fine/good. Breakfast buffet was meh. I've had better, but could have been worse I guess. My wife is the only coffee drinker and she didn't like it at all. Moral of my story is it's a fine place as long you don't lose power after 9pm, because your only two options from the front desk perspective is to gather all your stuff up and move rooms or wait in your room with no lights/air conditioning until they can fix it in the morning. Which apparently happens often enough for the maintenance guy (who wasn't supposed to be working) to mention it being a thing they are aware of.
Newer hotel, Shuttle within 2 miles
Newer hotel with a shuttle within a 2 mile radius. Suite style rooms. Close to the university. Front desk staff seemed inexperienced and not caring, perhaps because it is a newer hotel and they need more training? Room has small kitchenette with a mini fridge. There is also a pull out sofa. Toiletries are attached to the wall of the shower. Pool is small but adequate, water was cold. Gym seems sufficient. Breakfast has the usual egg, salsa, shredded cheese, fruit, cereal, average coffee, juice, potatoes, etc. The shuttle is a nice addition. You need to call the driver and he does not accept reservations. He drove me to a Whole Foods that was a mile away but I had to wait for a little while until he arrived. As long as a place is within 2 miles he will drive you. Give yourself extra time if you need to get somewhere because you may need to wait. The driver appreciates tips so bring a few dollars bills. I would stay here again when in town again but buy coffee elsewhere.
Clean room and great location
The rooms were really clean. It took us 5' to walk to downtown of Nashville for Honky Tonks with a reasonable price! The staffs were very friendly as well :) Checking in and out was very quick and easy when you're a Hyatt member. However, the parking price was a bit high.
Hyatt House Rating
Excellent check in experience. Front desk staff very helpful throughout stay. Hotel rooms were super clean and extremely quiet. The breakfasts were were a nice touch and the staff were quick to replenish items and were very courteous.
Nice place, great location-just a few blocks from Broadway. Front desk staff weren’t overly friendly. Breakfast was ok. Front lobby ambiance was cool. Parking was expensive. Room was clean and comfortable.