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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
62 reviews
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May 15, 2023Much improved
All of the staff I encountered were polite, professional, and exactly the kind of employees I would hire if I owned or managed a hotel. IHG elite recognition as a Diamond Ambassador was very good, including a proactive upgrade to a suite. I was also given two bottles of water and offered a choice between points, a drink voucher, and breakfast. My suite was immaculately clean and well-appointed. The spacious gym featured several pieces of different late-model fitness equipment, including three or four treadmills. I really liked the market off to the side of the lobby. It had some Colorado-themed gifts, including shirts and postcards. That's nice as sometimes I forget to buy a souvenir for friends and family. Very thoughtful. At night, there's a meager happy hours special that some guests will appreciate. The casual burger-themed restaurant has an okay menu. It wouldn't be my first choice for dinner (especially on an expense account) but the burgers and salads are fine if you're tired after a long day of work or travel. Breakfast is better than dinner with certain IHG elites getting a voucher good for an ala carte option from the menu. My eggs were perfectly cooked and presented. Instead of a single cup of lukewarm coffee, the lovely waitress gave me an insulated carafe full of freshly brewed coffee. At 6-something in the morning, that was really appreciated. All that was missing was a free newspaper, which was previously provided. Some copies of the Denver newspaper or Wall Street Journal would be nice. All things considered, I will return in the future.
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May 10, 2023Mold In Bathroom, Worn Furniture, Filthy Window Sills
We stayed at the Holiday Inn. While the hotel looked newer our room wasn't clean and had considerable wear and tear. There was mold in the shower, worn furniture, and filth in the window sill. This really surprised us because the rest of the hotel looks like it was built within the last year or two. Rooms definitely need a deep clean and some basic maintenance like re-caulking the walk-in shower to remove the mold.
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Mar 22, 2023Incidentals SCAM charges
I have no complaints about the hotel stay itself, but if you plan to book this place you should know this: Take photos/video of your room on the way out including your room number to be certain you are not accused and subsequently held responsible ($250 in this case) for alleged damages. I stayed in the hotel one night and I can assure I did not cause any damage to the room. I am a well-educated professional woman, small business owner, and overall responsible and clean person. When I called to inquire about the charges, I was informed that there was feces and urine found all over the bedding, which had to be replaced. As if the bogus charge was not enough, these folks actually seem to believe that this happened and had no qualms directly and unapologetically accusing me. They provided photo "evidence," none of which was indicative of who was responsible, the date the photo was taken, nor did it verify the room from which the photos came. I don't know if they got the wrong room or if it is a complete scam, but calling the manager and corporate did not help. I am disgusted all around and will not be staying in an IHG hotel ever again.
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Feb 21, 2023
Poor Hotel
If you want to stay in a Hotel where you have to get a new key every single time to try to get into your room EVERY SINGLE TIME, then this is the place for you. We drove 4 hours, stuck in traffic for another 2 and were exhausted when we got there, just to get on the elevator, walk to the VERY end of the hotel just to not have a key that worked. Back down the hallway, elevator to get another set of keys to have those not work. I had to get 14 sets of keys. Yes 14 sets for our two night stay. The breakfast was out when we went there at 615AM the first day and then almost all the food was gone by 700AM the second day. The hotel is nice and clean and the beds were comfortable. That is why gave two start instead of one. Also, the staff working the restraunt messed our food up and made me pay for my kids because they were in the pull even after I had them come to the restaurant to sit down and eat. I will NOT be staying at an Holiday Inn again!
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Jan 28, 2023New Comfortable Hotel
This hotel seems to be newer, clean and modern inside, the room was comfortable and quiet. Located 5 minutes away from the Centenial airport it is convenient for business. There are lots of food options nearby, a Starbucks and a Natural Grocer store within walking distance. The burger place inside the hotel is also ok. Overall, clean and convenient place to stay for a short trip.