General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating57 reviews
New Comfortable Hotel
This hotel seems to be newer, clean and modern inside, the room was comfortable and quiet. Located 5 minutes away from the Centenial airport it is convenient for business. There are lots of food options nearby, a Starbucks and a Natural Grocer store within walking distance. The burger place inside the hotel is also ok. Overall, clean and convenient place to stay for a short trip.
Awesome Denver hotel
Awesome hotel, great location in DTC/Centennial. If you are visiting the Denver area and need a convenient, cozy and clean place to stay this is it. Came on a couples trip, very impressed. Highly recommend for anyone visiting Denver. Short drive to just about everything.
Newer. Misleading name.
On the whole, the Holiday Inn is a good property and an example of the newer Holiday Inn designs. If I had to guess it's about 3-4 years old. The name, however, is a little misleading. The hotel isn't really located in the Denver Tech Center. It's in Centennial, about 1 mile from the Centennial airport. It should be called Holiday Inn Centennial Airport. Staff were polite and well-intended, but few and far between for a full-service hotel. I only saw one front desk attendant working. There didn't appear to be a houseman or even a manager on duty after a certain time. Housekeepers left around 3 pm. So if there were any issues in the room at check-in, it was a scramble for the front desk to resolve. One waitress worked in the bar. At breakfast, she struggled with the morning rush. First room had pubic hair on and under the toilet seat. Some black marks on bedding. Called front desk. She said she would call me back. She never did and there was a shift change. One hour later I call the front desk and the new person didn't know anything. She moved me to a suite. Suite had hair from shaving in the sink, pubic hair on the toilet seat, and two red stains on bedding. She apologized and moved me back to the original room after housekeeping properly cleaned it and she inspected it. It wasn't even 4 pm but the general manager had left and no other manager was on duty. She offered 1,000 IHG points, which I politely declined. Later, she informed me that the GM approved several thousand more points, which was adequate. However, the GM never contacted me even though I twice emailed him. The water machines and fountains in the gym didn't work. TV system in gym doesn't work also. The remote controls operate all of TVs, not just yours. Obviously that's an issue if multiple people are working out and watching TV. There were magazines in the gym, but they were from 2019. I appreciated having a free newspaper every day even if it was USA Today (Denver newspaper would be better). That's something many hotels have eliminated. So kudos to the hotel. The gift shop/pantry with some Colorado-themed postcards and tourist gifts was also nice. Breakfast was slow due to one person working and lots of rush between 6 and 7 AM from business travelers/road warriors. Breakfast was basic but fine. The communal ketchup dispensers on every table weren't being sanitized or cleaned between guests. No water or juice was served with breakfast. They should have menus in the room. Didn't know what the bar had for drinks or dinner at night. No promotion. A meager 10% or 15% discount may have kept me on-property instead of going to a bar/restaurant outside the hotel. Considering the number of hotels within the immediate area, I probably wouldn't return unless the rate was really good. I think the hotel can't decide whether it's a limited-service hotel with a bar/restaurant or a full-service hotel. Right now, it felt more like a Holiday Inn Express or Hampton Inn with a bar.
Nice, newish clean property. Good location away from the roar of highways. Special thanks to Brandi from the front desk for getting some things done for us. The hustle and care was appreciated. You like to see a person take personal responsibility. Give her a raise and a promotion.
I stayed at this hotel because I had knee replacement surgery.
I booked a handicapped room and was updated to a suite. While the hotel staff were "fine" they didn't go out of their way or were terribly friendly. The restaurant was barely passable, though they are next door to a Natural Grocers and Starbucks. I paid three different prices from $99 - $159 per night and the person on the phone was not able to explain why. The room was comfortable and clean and as far as amenities in the room very nice, light and bright. Handicap bathroom had a great shower but a very low toilet so we had to go out and buy a toilet seat to raise the height. The other thing I did not like is that in the lobby they played awful music, some kind of rock and roll that we did not find soothing or comforting.