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Customer Ratings & Reviews
TripAdvisor Traveler Rating
4621 reviews
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Feb 05, 2023Loved this hotel!
We stayed here for 3 nights and we loved it. Hotel is so spacious and clean. Lobby area is lovely and it’s convenient to Disney springs. Shuttle buses to parks are free and the schedule is excellent. Free coffee is available every morning which is always a bonus. Staff were so helpful especially upon check in as we arrived too early. Rooms were clean and spacious, beds so comfortable. Toiletries provided were of a high standard. The pool area is fab, again quite large and well kept and we made use of the jacuzzi every night (especially after the parks with sore legs!!) Has a lovely little bar area that provides a variety of drinks. Our only complaint was that it closed at 10pm, we feel 11pm would have been more appropriate as again coming back from parks it’s always nice to grab a cold beverage. Would recommend this hotel and would definitely return.
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Feb 05, 2023
First non Disney hotel for us.
Late night check in was efficient and friendly. The manager himself manned the coffee, tea, station and everything in the common areas was clean the next 3 mornings. They provide 2 daily ( asked for 3rd on arrival) bottle of water. Room was quiet and spacious. Comfortable beds. Restaurant, bar, to go area was efficient even if pricey. A little dissapointed pool was closed most of January but not to worry, was too chilly to swim anyway but they had made arrangements with another close hotel to use theirs if it had been warmer. Their shuttle system was fine to the parks. Location to Disney Springs can't be beat. Pros: location, cost, customer service. Cons: only one, we were on ground floor with a patio and saw some brown ants in one corner of room. Wrote it off to Florida and figured complaining about spraying chemicals was something we wanted to avoid anyway. Interior of hotel was ok, nice, though feels minimal compared to Disney resorts but again, 1/2 to 2/3rds the cost but with as good of customer service. Would stay again.
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Feb 04, 2023
Dental CE
Thank you for the exemplary service and top notch customer service! Julio and Cecilia were absolutely amazing and took care of my group with smile. Thank you Mary, Kirk, and Tay with AV! Stellar service! Angela
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Feb 04, 2023
Do yourself a favor…stay here!
There are barely words to describe how wonderful our stay was at Holiday Inn Disney Springs. Everything was perfection, from check-in to check-out, and all the things in between. Our room was spotless and refreshed daily. We had a poolside view, and even though we didn’t have time to take advantage of it, it looked beautiful, and people were obviously enjoying it. Beds were very comfortable, water pressure was great. Two bottles of water, placed in our room daily, were perfect after a long day at Disney, and the two drink coupons we received when we arrived were an added bonus. Above and beyond all of this, if possible, were the staff who made all of our interactions such a pleasure. I apologize for not knowing all of their names, but there was a young lady on desk most every night when we got back who kept us in stitches while making sure we had everything we needed. I also need to give a special shout-out to Paul, who always had a smile and kind word, while giving completely stellar service. I’ll tell you what…if the world had more folks like him, not only would it run seamlessly, it would run with kindness and compassion. Last point…an easy walk of less than 10 minutes to Disney Springs. Do yourself a favor, and take advantage of this gem.
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Jan 27, 2023Awesome service and hospitable hotel staff
My stay at Holiday Inn was great! The staff is great and hospitable. Real great service provided by Jaime. Will definitely stay here the next time with my family. Also loved the shuttle service, a great way to go to the theme parks.