Property Information
{{title}}
Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
174 reviews
-
Jan 01, 2023IHG Standard is too low
We checked in to the hotel in December 23-27, 2022. The standard of the hotel was poor. We had to change room three times out of the 4 nights, first room 106 was flooded due to toilet malfunctioning, second room was 110, the heater in the room stopped working and finally was 109 though noisy toilet we had to manage it. Secondly while staying there, it was about 95 percent occupants, only a lady preparing and catering for breakfast. Though the breakfast was good, we had to wait for so long getting food/drink supply being the only one lady serving. Some workers there treated us like they are doing us a favor, but I knew I had a choice. I am a gold member with IHG and though previously had minor issues with other holiday inn express, this one is really giving me a reason not to be use holiday inn again.
-
Dec 09, 2022Not up to IHG standards
I stay in Holiday Inn Express hotels all over the US every month, this property is well below the standards that I have come to expect at IHG hotels. The hotel is obviously understaffed which leads to problems in every aspect of the hotel from reception to cleanliness and breakfast offerings. The staff are friendly but there are far too few people working at this property. I wish that IHG more closely ob served their properties. Very disappointing.
-
Feb 26, 2022
Beware
Not sure where to start, so poor. When walk in, greeted by front desk arguing w another patron over whether they have her reservation; she ends up storming out. The lobby is undergoing reservations and there is debris and filth everywhere (pics attached). We were assigned room 102 which is literally right next door to where the construction was taking place. We were assured no one would be working on the construction during our stay but sure enough they were there working bright and early Sat morning right outside our room (pic attached). Also, given the construction, to access the room, we had to walk around the entire hotel outside passed the pool, noticing broken glass along the way. When we arrived our key, of course, didn’t work, and we had to walk all the way around the building again to the front desk. Finally got a better hotel Room and then found that not a single ice machine worked in the entire hotel. Seriously. We paid full price on your website two weeks ago. Very disappointing. I guess holiday inn no longer stands for a basic level of quality. Will post review and pics on on their review websites to properly warn other questioners
-
Dec 25, 2021Average
Location served me well, since I was not focusing on parks. Hotel is not new. Breakfast was very messy, without tables for everyone. Not many options as well. Staff could be more helpful and graceful. Room is ok, not far from the standards. Not sure if I’d be back
-
Apr 11, 2021
Convenient to Fairgrounds
Ummmm.....Nope! Wouldn’t stay here again. Pros - room was clean, but dated. Beds and pillows comfortable, price reasonable Cons - hotel needs to be renovated! Carpet is worn and stained. Lighting in the bathroom was horrible. Front entrance needs to be cleaned up! Cigarette butts all over. SWEEP! Pool area? Now, that was a treat! Again, cigarette butts on the ground. Sweep! Pool furniture cheap and dingy. And, while we were there, the entire pool area reeked of weed. I think we got a contact high. It also appeared that someone sleeps on the lobby couch.