Property Information
{{title}}
Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Baseball in Boston
On arrival was greeted with a friendly member of staff, who announced that I had been upgraded, so thank you very much. The hotel is in the southbay area of the city, in what appears to be in an are that is slowly being turned from an indutrial area to a mix of high end appartments, retail and budget chain hotels, The Express chain is value for money, no frills, but more than value for money, the staff that I encountered were friendly and appeared to go the extra mile for their customers. Only draw back for me was the paper plates, paper cups and plastic cutlery for use at breakfast. Having used HI Express hotels both in the UK and Europe, they have all used proper plates, cups and cutlery
-
I would not recommend going back there.
The room smelled of cigarettes was very strong. I asked to be xhangwd to another room and was told I could not but they said they will send someone to help out and it never arrived. I did bot feel in the location either The only good thing was breakfast, but they should open at 6 instead of 6:30 to be able to male it before business meetings.
-
Noise from 10 lane motorway next door
The positives - the staff are amazing, the breakfast is more than plentiful with lots of choice, the tea/coffee and biscuits available during the day would give it five stars. Sadly, during my five day stay I did not have one night's full sleep. The noise from the 10 lane motorway within metres of the building was horrific. The windows need to be either triple or quadruple glazed like in airport hotels. The blinds did not block out the light either so lack of sleep, especially whilst staying there to run the Boston marathon ruled me out returning. The area the hotel is in is also unpleasant. It's not far off a slum area and the subway entrance was full of junkies and the homeless making it unnerving during the evening. If this hotel, with the staff and facilities, moved ot a different area, I would have given it five stars and booked to come back in 2024.
-
Great customer service!!
Isaais was very helpful when the restaurant we got takeout from forgot utensils and condiments. This is our 2nd stay here and Isaais was so pleasant both times!! The rooms are always clean and comfortable!! The breakfast is also very good.
-
Amazing
Since our stay the staff and especially Ms. Anavel Geronimo have been hands on helpful with anything you need! Amazingly comfortable , perfect view , breakfast is always good in the morning! Thank you