Just five minutes from El Malecón boardwalk, our all-inclusive resort provides views over Bahia de Banderas and the Sierra Madre forests. Your all-inclusive beachfront experience includes 11 restaurants and bars, two infinity pools, and hiking, cycling, or yoga at the beach. We offer a spa and a 16,200 sq. ft. convention center.

Property Information

Year Built: 2015
Accessible rooms: 3
All rooms non-smoking: 444
Connecting rooms or suites: 14
Double bedrooms: 225
Floors: 14
Nonsmoking rooms: 444
Rooms with internet access: 444
Suites: 31
Total rooms: 444
Total rooms and suites: 444


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6598 reviews
  • 5.0 star tripadvisor rating
    Pure Sunshine & Happiness!

    We loved every minute of our 7 day stay - the view of the ocean from our balcony on the 9th floor, the magical sound of waves crashing in the surf, the delicious food at the buffet, restaurants & beach events, swimming all day in the pools & ocean, lounging in the sun with pina coladas, meeting so many amazing guests & staff members, and my favourite, beautiful humpback whales jumping in the distance. Every detail is thought of, every wish you have is granted, and although there is no need to ever actually leave the resort, we couldn’t pass on the luxury sunset sail & luxury snorkel with Vallarta Adventures. Both were incredible & unforgettable! We feel truly blessed and it is all thanks to so many hard working, wonderful people - from taxi drivers, boat captains, servers, cleaners, chefs, hosts, entertainers, jewelry makers, and more! We met many incredible people, but one person that we will never forget is Angel working the pool area. He’s a rock star server & human! ♥️ Thank you, we cannot wait to go back! *** This may be an all inclusive, but it doesn’t include tips. Everyone goes above and beyond so it’s well earned and well deserved. We brought down $50 in US $1s and also used the ATM while there for Pesos.

    Jan 30, 2023
  • 4.0 star tripadvisor rating
    We will return

    Just returned from a 7 night stay using points. First time there. We have also been to Hilton Playa del Carmen, Hilton Tulum, and La Romana, DR All inclusives so tried hard not to compare. We will return but will make sure again to go when kids are normally in school cuz I can't imagine the property accommodating both just adults and also families at the same time. One buffet facility for whole resort with no family separation would be too much for us; adults take over the family pool since sun never hits the adult pool during winter months and is too cold to enter. Suggestions and surprised that Hilton does not/did not do already at this property is drain family pool and replace all the missing small tiles on bottom of pool and all over wall sides. also, each evening when buffet is closed, they need to get out a small upholstery cleaning machine and clean the cushions from all the daily spills (they are stained), wipe down hand prints on glass doors throughout the day, wipe down elevator surfaces. Public Bathrooms are roomy with a good amount of stalls but soap dispensers not filled daily, not frequently serviced. I like how all walk areas around pool etc are not real slippery like at Playa del Carmen and Tulum. Staff is great around pool and restaurants. Please tip! Alcohol drinks are potent if you ask. Food was very good and around the pool.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Loved it!!

    This was an amazing place to be!! Next year we will stay a little longer. The rooms are clean and gorgeous and grounds are beautiful. We spent 2 days at the pool. Jose was our server one of those days. We forgot our water bottle and he saved it for us and was able to return it. The breakfast buffet was wonderful. Norma was our favorite. So sweet and attentive. All the service was fantastic. Even the staff we met in the elevator. The Mexican show on the beach was so much fun. Thank you for an amazing few days!! If I had to leave one negative, it would be that we didn’t get enough info when we checked in. For example, the wristband had a QR code that had all the hotel info. A guest showed me.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Perfect winter getaway!

    Number one is the staff! From check in to housekeeping, all staff members did whatever it took to take care of guests. The balcony overlooking the ocean/pool area is spacious with 2 comfy chairs and a table. The rooms are clean and modern with lots of good bed pillows. There were hits and misses with some of our food choices but overall we would say that the food offerings were varied and delicious. There are so many great loungers at the pool. People move around to either get in or out of the sun. Lots of umbrellas and towels were plentiful. We look forward to coming back to this beautiful property whenever we need a winter recharge!

    Jan 27, 2023
  • 4.0 star tripadvisor rating
    Watch out for the Tequila lady

    Over charged by more than $200USD on a bottle of Amor Mio, in the main lobby. She said was ultra exclusive and nearly impossible to get. Literally paid about $230 more than what I could buy it for on line in US. “Special deal for $357.00”. Buy on line for less than $120 Don’t be taken

    Jan 26, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319