General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6598 reviews
Pure Sunshine & Happiness!
We loved every minute of our 7 day stay - the view of the ocean from our balcony on the 9th floor, the magical sound of waves crashing in the surf, the delicious food at the buffet, restaurants & beach events, swimming all day in the pools & ocean, lounging in the sun with pina coladas, meeting so many amazing guests & staff members, and my favourite, beautiful humpback whales jumping in the distance. Every detail is thought of, every wish you have is granted, and although there is no need to ever actually leave the resort, we couldn’t pass on the luxury sunset sail & luxury snorkel with Vallarta Adventures. Both were incredible & unforgettable! We feel truly blessed and it is all thanks to so many hard working, wonderful people - from taxi drivers, boat captains, servers, cleaners, chefs, hosts, entertainers, jewelry makers, and more! We met many incredible people, but one person that we will never forget is Angel working the pool area. He’s a rock star server & human! ♥️ Thank you, we cannot wait to go back! *** This may be an all inclusive, but it doesn’t include tips. Everyone goes above and beyond so it’s well earned and well deserved. We brought down $50 in US $1s and also used the ATM while there for Pesos.
We will return
Just returned from a 7 night stay using points. First time there. We have also been to Hilton Playa del Carmen, Hilton Tulum, and La Romana, DR All inclusives so tried hard not to compare. We will return but will make sure again to go when kids are normally in school cuz I can't imagine the property accommodating both just adults and also families at the same time. One buffet facility for whole resort with no family separation would be too much for us; adults take over the family pool since sun never hits the adult pool during winter months and is too cold to enter. Suggestions and surprised that Hilton does not/did not do already at this property is drain family pool and replace all the missing small tiles on bottom of pool and all over wall sides. also, each evening when buffet is closed, they need to get out a small upholstery cleaning machine and clean the cushions from all the daily spills (they are stained), wipe down hand prints on glass doors throughout the day, wipe down elevator surfaces. Public Bathrooms are roomy with a good amount of stalls but soap dispensers not filled daily, not frequently serviced. I like how all walk areas around pool etc are not real slippery like at Playa del Carmen and Tulum. Staff is great around pool and restaurants. Please tip! Alcohol drinks are potent if you ask. Food was very good and around the pool.
This was an amazing place to be!! Next year we will stay a little longer. The rooms are clean and gorgeous and grounds are beautiful. We spent 2 days at the pool. Jose was our server one of those days. We forgot our water bottle and he saved it for us and was able to return it. The breakfast buffet was wonderful. Norma was our favorite. So sweet and attentive. All the service was fantastic. Even the staff we met in the elevator. The Mexican show on the beach was so much fun. Thank you for an amazing few days!! If I had to leave one negative, it would be that we didn’t get enough info when we checked in. For example, the wristband had a QR code that had all the hotel info. A guest showed me.
Perfect winter getaway!
Number one is the staff! From check in to housekeeping, all staff members did whatever it took to take care of guests. The balcony overlooking the ocean/pool area is spacious with 2 comfy chairs and a table. The rooms are clean and modern with lots of good bed pillows. There were hits and misses with some of our food choices but overall we would say that the food offerings were varied and delicious. There are so many great loungers at the pool. People move around to either get in or out of the sun. Lots of umbrellas and towels were plentiful. We look forward to coming back to this beautiful property whenever we need a winter recharge!
Watch out for the Tequila lady
Over charged by more than $200USD on a bottle of Amor Mio, in the main lobby. She said was ultra exclusive and nearly impossible to get. Literally paid about $230 more than what I could buy it for on line in US. “Special deal for $357.00”. Buy on line for less than $120 Don’t be taken