Customer Ratings & Reviews
TripAdvisor Traveler Rating1491 reviews
Victim of vandalism
While staying at this property I was a victim of vandalism. During the night of my stay someone slipped under my car and cut out the cadaylic converter causing my car to breakdown. Due to this, I missed my meeting that I came into town to attend. I ending up spending my time filling out a police report and waiting for a tow truck to pick up the car. The property had no cameras on the parking lot and no security. The management didn't seem concerned at all with situation.The lack of security and response from management was surprising.
Much nicer than expected
We were impressed with what appeared to have been a recent refresh of the property. The furnishings were beautiful and gave off a modern but nice (not cold) vibe. It was our first stay and we will definitely return. It’s a good location to reach many of the activities in the area. Not on the beach for those looking for that. We took other reviewers’ advice and booked the junior suite and made certain to face the lake. Spacious room with a long balcony. If only it hadn’t been an unusually cold period which kept us inside.
Need to Pay Attention to Cleanliness
Very unfortunate experience as my bed had bedbugs and it caused me to have multiple bites during my stay. I killed one on top of the mattress, so I know for sure it was a bedbug. I had stayed here multiple times and had never had a problem.
Great room on a corner overlooking the lake and a beautiful view of the bell tower. Our room was spacious and had everything we needed. Love the fast wifi, great bedding, big screen tv and more. I would go back and stay here again. Our waitress was great a breakdown and the front desk personnel were professional and kind.
Amazing hidden Gem
Before I even arrived at the hotel, the staff had gone above and beyond to help me with logistics and special requests. The property itself is 15 minutes from the Tampa airport in a quiet area with a nice pond and walkway out back. The lobby area and lounge / bar appear to have been recently renovated, the gym is small but serves it's purpose. Pool and hot tub were clean, temperatures were pleasant. Every floor seems to have ice and vending machines, the walls between the rooms are definitely solid, never heard any sounds. The suite was well laid out, everything was clean and functioning. If I had to nitpick, I'd say the water pressure in the shower could have been a little better. The bed was comfortable, mattress and pillows very comfortable. The view over the pond was very relaxing, sunset definitely a nice sight to take in. This hotel is truly a hidden gem, and I'd go back there in a heartbeat, whether for business or personal travel!