Customer Ratings & Reviews
TripAdvisor Traveler Rating1502 reviews
Business Trip with Wife
Great hotel, one of the best!!!! As a Lifetime Diamond I find very few hotels that meet the level of service and ambiance that this Hilton has to offer!!! We had two servers that were very gracious and courteous during our week stay, Tracy Ann and Steve. All of the front desk staff were courteous and helpful, and demonstrated wonderful hospitality to all their guests.
Outstanding Customer Service from Katrina (Housekeeping)
The service at Hilton Carillon Park was exceptional but we must point out one employee we were particularly impressed with. Katrina from Housekeeping. This is what Service stands for and she is an epitome of Hilton Brand. The lobby was always clean she could be see moving the sofa to ensure the place was spotless. The windows,gym,bathrooms and bringing of pool towels. What impressed our group was the fact that she always have a smile and someone came to ask for directions,we noticed she would never point but infact stopped what she was doing and showed the direction. The hospitality in this Hotel has been nothing short of “Excellent Service” and we are appreciative that there exists a place that still values customer service throughout the hotel.
Clean, quiet, great surroundings
Beautiful, older hotel located in an office park with a gorgeous walking path around a pond. We were upgraded from a basic room to one with a balcony. Check-in time was available earlier than we requested and we arrived to a spotless, clean and tidy room located on the 8th floor. The only odd observation was the bathroom did not have a toilet paper holder and we left the roll on our vanity counter. Starbucks is located on-site but not very many snacks available. Publix supermarket is less than a mile away for necessities.
Great accommodations and service
The hotel and night and morning staff were great and accommodating. I was waiting downstairs prior to check out and observed a staff member working extremely extremely extremely hard, paying attention to every detail. She was ensuring that the Hilton Brand met expectations and standards. After I had finished my Starbucks coffee and sandwich, I want to dispose of it and before I could locate the trash receptacle, I heard I can take that for you!! Wow!!!! I asked the invite for her name because I wanted to commend her for the awesome job and being an outstanding employee. Thank you Kathy N. for the final minutes of my visit even more outstanding than when I arrived. Thank you to the Hilton team!
HSK Katrina from Hilton carillon park
Just want to leave a review for HSK Katrina. She was super friendly and helpful , went above and beyond to provide a wonderful experience. She was able to help me in the gym , pool, lobby and in the event area .. every time with a huge smile, which definitely made a positive impact and I will be back to this hotel anytime I come to St Pete