Customer Ratings & Reviews
TripAdvisor Traveler Rating5730 reviews
Paris Hilton wouldn't stay in the room I was in
The room had coffee stains on the wall, there was nowhere to put your clothes while taking a shower your choices were the toilet seat or the floor, the light over the sink in the bathroom was so dim you were lucky to see in the mirror let alone put on make-up, there is no microwaves in the rooms and the refrigerator didn't cool and I had to ask for toilet paper and the lady only gave me one roll as if it was coming out of her check.
Excellent customer service. More importantly great rooms within walking distance to Disney Springs.
Excellent customer service. More importantly within walking distance to Disney Springs. Front desk texted me to confirm any issues or concerns that I might have. The amenities were great. Pool and gym we'll maintained.
Well Done & Convenient
Great stay. Only one night on Hilton points. Hotel is clean and comfortable and convenient to Disney Springs which we walked over the bridge for dinner. Ate breakfast here in the morning, menu not large but food was very good as was the service. All people were pleasant. If I didn't stay at a Disney property, I would highly consider staying here.
Dreadful customer service
Stayed one night after our Virgin flight home was unfortunately cancelled. Hotel ok but after checking out and being told nothing to pay $120 was charged to my card. 4 weeks of wrangling with customer services and they still can’t even find my booking (I did not have one Virgin booked the room). Finally lost the will and gave up trying to get my money back. Virgin were great. Hilton need to take some lessons from the Virgin customer service guys.
Excellent stay at Hilton Lake Buena Vista Disney Springs
We stayed for 2 nights on HH points. Booked a King room and was upgraded to a junior suite with a view of Disney Springs. We did not request housekeeping. All staff (valet, front desk, bell hop, pool attendants and breakfast waiter) were friendly and helpful! Every request we made was granted. We requested an updated room with a Disney Springs view and a late check out. Room was clean and spacious with a comfortable bed and fantastic shower with great pressure. The two pools were just great. Not crowded and clean. The buffet breakfast had a large assortment and made to order omelets which were very good. We really liked the communication through texting to let us know our room was ready when we checked in and the front desk would also text us each day with a friendly text inquiring if there was anything that we needed. This was impressive! Nice job!! We did self parking which was simple to do. We would stay here again in the future. The hotel has a great location with a short walk over two walkways to Disney Springs. The elevators were quick and never waited more than 30 seconds for one. Overall relaxing and great stay!!