Customer Ratings & Reviews
TripAdvisor Traveler Rating1980 reviews
NO HILTON HONOR SYSTEM
This service review is specifically for Hilton Honors. Definitely no honor when I spend $6K on a vacation and they do not give me rewards because I booked through booking.com. Hilton Honors never explained this and I would have canceled and booked through them if I was told this! I only found this out as I was going to book my next Hilton Vacation. I will not be staying at Hilton again after losing out on 15K points
Worst customer service
This hotel has the absolute worst customer service. They will not help you whether you own time share or are a Diamond member. Not even loyalty prompts good service. The walls are super thin so please hope your neighbor doesn’t snore or you’ll be up all night. I expect much more from Hilton.
Resort is very nice.
Everything is excellent on this resort except the frontdesk (Yukari or Yuko), who is very nosy. Though she knows well about the resort, She should be very polite and respectful to guest. We did not get the accommodation for free! We paid for it!
Expensive but a very comprehensive resort
It is a great location and views. The village is nice with lots of shops and restaurants nearby that are only 2-3 minutes walk from your room. You can also get to the Waikiki main shopping street within a 10 minute walk. The tools and beach are great. Be careful if you plan on parking as the parking garage is VERY expensive! I recommend the Lagoon tower rooms that have kitchens with main appliances.
It was our forth trip to the big island, so we knew exactly what to do. We went to the northwest corner of the island to see King Kamaha and the dead end drive to see one of the many beautiful valleys on the island. We also went to Hilo and visited volcanos national park, which was great. Ended up spending two nights at the Hilton Waikaloa Village where the children both swam with the dolphins and we got terribly sunburned. Overall it was a great trip and experience.