Customer Ratings & Reviews
TripAdvisor Traveler Rating1500 reviews
Nice hotel & staff
The check in process was flawless. The staff were great and the room was quite nice. It was clean & quiet. The HGI is very close to airport rental car drop so I really liked that. I do like an AC that constantly runs but this one did not. It kicked on and off
Those with accessibility needs BEWARE
Those with accessibility needs BEWARE. Although it was a nice hotel, clean, close to amenities, the accessible bathtub was extremely non accessible, the roll in shower had no bench or seat. We called 4 times to confirm that our room had an accessible shower with a bench and when we arrived our room only had a bath tub with support bars. They only had a couple of accessible rooms and were unable to correct the error. Other than that a nice breakfast service and a well decorated room.
Smelly beat up room
Dirty room. Smelled and looked as if it had been used as a homeless shelter. Very dirty pillows. Got charged more money after I left??? Staff that evening was wonderful. Property needs to be fixed to the normal Hilton standard.
Close to airport and front desk staff was good
Great Location. Nice walking area. It had free parking. Nice quiet area hid away from the hustle and bustle. Was there to see a customer. Hotel was nice, quiet and very accommodating. Rooms were nice and cozy.
This hotel is outdated, but with a few upgrades. It leaves you feeling that it is dingy. Price is okay, but don't expect anything great. The elevators floor is completely cracked and looks like it has been this way for sometime. But of smoke/ dingy smell that lingers. The mattress seemed brand new, which is great. However, the bathroom was not cleaned. Thank goodness I packed my own cleaning supplies. When I cleaned the toilet seat the washcloth was visibly dirty and I have the pictures to prove it in addition to pictures of the shower and hair left on the shampoo and conditioner bottles. I included pictures of the lack of cleaning. There isn't much to clean in the room so you would think the bathroom would be a priority. They provide a coffee maker, but no water to make the coffee.