Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating17522 reviews
Amazing holiday at Royalton Riviera Cancun
I wanted to express how pleased I was to stay at the Royalton Cancun. My favourite start to my day, was to hit the gym! I was alway greeted by the most warm, knowledgeable, and inviting young ladies. Fatima. Astrid, Gabby, and Carolina… we’re always ready to greet me with a smile, inquire if I needed any help, offered delicious beverage and towel, and asked me to let them know if I needed anything. When I participated in their aquafit classes, I was so impressed with their enthusiasm, knowledge, and excitement to inspire and motivate me. They were so engaging, and made me feel so welcome. We thought the food was exceptional! Our room was cleaned so professional, and at our convenience. As advid swimmers, we were over joyed to have multiple pools to choose from. We stayed away from the pools that hosted many little ones, and kept to the 50m, or 70m to get in early morning laps. We cannot wait to return next year, with more family.
Their aqua fitnesses classes are amazing!!!
Gabriela, Fatima and Astrid Carolina who did the aqua fitness was amazing and super interactive and very beginner friendly. You would think it was easy looking from the sidelines but the workouts kick your butt! Totally recommend!!
Fun Vacation In Cancun
Joined the classes by Gabriela, Fatima and Astrid. The classes were so fun! The food are good and all staff are so friendly. The location is very clean and would visit again. Will be taking more classes tomorrow.
Pre visit contact awful
Well I not sure where to start! I have sent the hotel over 10 emails to over 6 different email address! addressed to management Vladimir Myllen, also Blue Diamond head office. One very helpful staff member Sergio, has repeatedly apologised and asked, copied in all emails to please contact me! As of today over a week later nothing! After reading all the latest reviews which are by no means awful. Very distressing. I work in the travel business and in over 25yrs of travel I have NEVER EVER experienced customer service like it, for what is supposed to be a 5star hotel, I am truly lost for words. Reading the latest customer awful experiences I am not looking forward to my visit at all. If any management do take the time and effort to read!! I suggest u speak to Sergio, econcierge who will give you my contact details and emails. service truly truly disgusting. I pity anyone trying to contact this hotel for help in anyway.
January 2023 review
Pros - food variety at restaurants and buffet - staff very friendly and went out of way to help - beautiful lobby - nice rooms (nothings too fancy) - mixology bar was different (in a good way) - lots of activities - nicest resort gym I’ve ever been to Cons - elevators were always broken - lots of seaweed on beach - someone went through out stuff and stole money from our room - very noisy pool (no quiet areas without party music and kids screaming) - water slides felt a tad dangerous lol