General Policies & Fine Print
Check-in Policy :
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy :
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy :
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy :
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information :
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2532 reviews
Not 18+ adult only
First it is not 18+ childs running everywhere..bathroom so minus unbelievable.. we are diamond club and the buttler dont worth the price we pay for hideway..you can have better for less.. At the private beach for diamond club is not private at all .. childs running, yealling, I will not recommanded this hotel if you want peace.
Hideaway at royalton is awesome!
The hideaway pool staff was excellent, especially the vibe team Jean Paul, the bartenders Graycie, Juan and Osuna. The sports bar staff of Edward caminero and Julio Mercedes were very friendly. You need to visit the martini bar with Jose espinal and Pablo Ortiz, they make the best expresso martinis!
Awesome team at Hideaway!
The Vibe Team, especially Jean Paul made our days so fun! The adult pool bartenders Juan and Graycie took wonderful care of us and were always smiling. The sports bar was a great atmosphere with Edward and Julio. The martini bar was also delicious!!! Even when it was busy they took very great care of us. Jose and Pablo were always accommodating. We are looking forward to telling others about what a great time we had!
Best Bday experience. The reason it was amazing was because of the people who work there. So friendly and accommodating. If you go make sure you get your drinks from Greysi and Juan ozuna lenny is the best services butler JP always says I love you for Free!!!
I spent a wonderful, relaxing week at the Royalton Hideaway! The weather was perfect all week. The food was excellent for breakfast, lunch and dinner and the service was superb. All week we were taken amazing care of by Lenny - absolute professional who thinks of everything! We will miss him! The vibe team was terrific - Jean Paul and Ocean set the tone for a great day! Francisco and Leonella also take perfect care of all your needs at the beach. We will be back!