Set along the famous white-sand shores of Negril, Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only is the perfect escape for singles, groups and couples looking for an elegant, adults only resort in Jamaica. Guests can savour gourmet cuisine, sip artfully prepared cocktails, enjoy the impossibly blue ocean and more at one of the best all-inclusive resorts in Jamaica.
All-In Luxury® promises discerning guests an elevated level of service, with elegantly styled rooms within a luxury property, built with incredible attention to detail, and exceptional amenities to keep guests entertained throughout their entire stay.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6398 reviews
Deon Brown from the reservation department was patient and very professional in how she represented your organization and how she handled the issue at hand . I will say the Marriott reservation system is a headache and no one helps. They tell you call the hotel for everything. You book through them but still they are no help. This is how I got to deal with Deon. She patiently explained everything and HELPED!! That is all I wanted was help and an explanation why I was having an issue. I was planning on canceling my reservation and go through some other company , but thank God for Deon. Please give her some recognition, she deserves it Looking forward for my trip now in June
Royalton Negril: Wouldn't Return, Wouldn't Recommend
My family and I stayed at the Royalton Negril, An Autograph Collection All-Inclusive Resort where we were guests in two Diamond Club Rooms between May 10-14, 2023. We shared feedback with the resort both while still there as well as in follow up correspondence with the resort general manager after we returned home. Before we placed our public review here, we wanted to be able to give the property leadership any opportunity to respond to our list of concerns. Our overall stay was essentially a collection of inconveniences starting from the very moment we arrived at the resort all the way through our departure. The departure, though, was where a generally poor stay became uniquely unfortunate. Arrival and departures were incredibly slow. There is no sense of urgency to get guests checked in, even in Diamond Club. We spent too much time waiting at the start and end of our stay due to general lack of urgency, key issues, and computer/merchant issues. We experienced a series of maintenance issues. The door between our connecting rooms would not open and required service after we finally got checked into our rooms. A toilet would not flush and a sink would not drain. Additionally, there was a power outage, which was quickly addressed but scary for our young kids in the shower at the time. Additionally on our last night, overnight and into the early morning hours, there was a broken fire alarm that went off several times. The hotel misspelled our last name and so we had a lot of frustration attempting to connect to WiFi (we eventually signed in under different guests names). Food and beverage is mediocre at best in most cases. The Jerk Hut and poolside pizza were good highlights. Service was good in some of the outlets. In other restaurants, servers aggressively requested tips before or after the meal. We upgraded to Diamond Club section of the resort, which was to have premium liquor, and some did. But the bars were inconsistent in their stock. The worst part of the stay was at the departure where their shift manager essentially threatened to not let us leave on our airport transfer because their credit card terminal was not working and they did not know how to do an offline transaction. They asked us to visit three different reception areas. We checked with our credit card company who said our card was working and that there were no transactions coming from the resort on our account. The shift manager, Fred, said I’m “permitting you to leave” and “I could instead have security hold you here.” For their issue. When it was clear that he wasn’t equipped to manage the situation well, I asked to speak to Fred’s leader, I was told no because it was Sunday. Their staff will likely comment here that they could have done a better job serving us if we did more complaining on site, which is what the GM said in his long winded email that was clearly recycled from frequent complaints. And that’s factually correct. But the truth is that we wanted to enjoy a vacation and not have to wait for their slow response every time something wasn’t right. The GM’s poor service recovery offer was a complimentary upgrade, if we return to the resort, which is about as meaningless of an attempt to set things right as I can imagine. For others considering the resort, the price may be right here compared to other Negril resorts. But you may leave more stressed than when you arrived, especially if you have 4-5 star expectations or if you have stayed at Royaltons elsewhere, as we have. The highlights of our visit were the warm and friendly staff we encountered around the resort like the hibachi chefs in Zen and the poolside bartenders and servers. The Vibe Team was also a lot of fun. The physical property is nice enough - good pools and a nice beach. Beautiful sunset views! Rooms could be a little cleaner, but not terrible. Kind of place where you want to keep your flips/shoes on while in your room. We also took advantage of some of the paid (mable) and free (paddle board) water sports at the resort, which were great. And we did an offsite horseback riding excursion, which was a lot of fun, too. Despite some good memories made in Jamaica, the resort experience was poor overall. So we would not return (even with an upgrade) and therefore would not recommend.
Beware… if you can find other accommodations do so
This was the absolute worst stay at a resort that I’ve ever had in my life. What was supposed to be a reconnection with my husband that I haven’t seen in months, turned into us having to sleep in separate beds the entire stay because we were placed in two separate rooms during our stay due to the air conditioning not working in the room. I had to spend each day, several times a day. at guest services and the front desk to try to get someone to come see about the ac. NO ONE EVER SHOWED UP OR FOLLOWED UP. I had a roach in the first room and no iron. We had to stay in the first room for the first 2 nights because the hotel was full. So we had to walk around with wrinkled clothes because after asking for an iron several times, we never got one. The second room we were moved to was basically like we were in a smoker because we were on top of the restaurants, so the hallways were even more hotter and smelled like bbq. Customer service must actually be trained to not call management because after being extremely patient and hopeful that they would actually take our concerns seriously, it never happened. The funny thing is as we were checking out on the last day, a maintenance man showed up. Not to address our concerns but to check our room to make sure we didn’t damage anything. I will be sure to never book this hotel again and I will make my review public on each and every website I possibly can. The lack of service I received was absolutely unacceptable. I also booked this room because you advertised that it has air conditioning. Both of my rooms did not. The only thing we were offered was an an apology and they would send someone. Total waste of time and money
Fantastic 2 week break for 11 of us
As a group of 11, we were well looked after by various staff at the hotel. The food, drink and daily entertainment were fantastic. The setting was amazing. It’s worth trying all of the speciality restaurants to get the most out of dining at the Royalton. Rogelio, Food and Bev. Director, spotted that we hadn’t eaten in all the restaurants and made special efforts to squeeze our group into the restaurants. It elevated our holiday! We also enjoyed ordering custom cocktails from the excellent bars around the resort, getting to know the staff (look out for John and Adrian at Martini Mix) and their specialities. The Coffee shop also offered a taste of luxury to start your day with a coffee made to your liking. There was a constant buzz in the resort (helped by the ‘vibe team’, and yet spaces to relax in more tranquillity. Check-in for us was a challenge and we couldn’t get rooms close to each other, so would be double-checking ahead of time if that’s what you hope for. When something like this was noticed by management, we were impressed by the swiftness to which they tried to make up for it and offering complementaries. Overall, a fantastic two week trip with family made excellent by the food, drink, staff and activities.
Poor customer service
Worst customer service. Stayed in a room for 3 days with no air!!! Shower clogged constantly, I had my wedding here 50+ who majority felt the sane way. Fix your customer service cause the people suck & management. Susan & Okeen we’re great tho