Set along the famous white-sand shores of Negril, Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only is the perfect escape for singles, groups and couples looking for an elegant, adults only resort in Jamaica. Guests can savour gourmet cuisine, sip artfully prepared cocktails, enjoy the impossibly blue ocean and more at one of the best all-inclusive resorts in Jamaica.
All-In Luxury® promises discerning guests an elevated level of service, with elegantly styled rooms within a luxury property, built with incredible attention to detail, and exceptional amenities to keep guests entertained throughout their entire stay.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6398 reviews
Royalton is in a beautiful spot but they need to try to make it 5star.
OK so if it was possible to give this place 3.5 stars I would. I is better than 3 but not quite 4. We choose to upgrade to Diamond. We were glad we did because we liked the beach area, there were lovely trees and umbrellas, we prefer shade but also lots of chairs in the shade. We walked by other resorts and it was more a sea of chairs and not as nice to us. Diamond also meant a 2nd pool where we went (never made it to the other pool which was typically more crowded with chairs gone very early. The other benefit to Diamond it you can eat at Hidaway and Lido resorts. Fortunately another guest told us about this as our "butlers" did not. When I mentioned this they said we told you that you could look at the restaurants.....OK no idea where they thought we would find that as I had looked on the internet but the ONLY thing at the resort was the TV where it you clicked restaurants, NOTHING happened. So the staff was friendly and the hotel was clean. The room was in decent shape. We had 4 people in the room. We had a couch and we should have had a desk chair which would have been nice so everyone could sit not on the bed. One night we woke up around 2am with water dripping from the ceiling. It was loud the floor slippery (I almost hit my head slipping on the floor) Called the front desk. We'll send someone......then another call no one to send. Sent someone who put a bucket under it which was LOUDER. Turned out it was the AC. The next 2 days we still had some leaking. The food we had at the sit down restaurants for dinner were good except for the Calypso. Hunter Steakhouse. Was pretty good. The service was very good. The meat was definitely good quality but of our 4 steaks only 1 was cooked as ordered. Mine came out and I could see it was a black mess so Medium Rare was WELL DONE. Another the same and one almost not cooked. Zen was fun and good food. Dorado at the Hideaway was very good. (we were able to eat there staying at Diamond club) Ocean Point at Lido is excellent. If you are staying in Diamond Club do not skip it. It is in a beautiful place and the service and food was top notch. Calypso: I had heard they had good fried plantains. I've had fried plantains before and these were not good. So we sat down and ordered. There was only 1 other table with 2 people. We waited and waited, another table was seated, then another. The other table got food, then the 2nd one that came after us....it had been more than an hour and we had NOTHING to eat. The waiter finally arrived with 3 dinners (there were 4 of us) and we had never gotten our appetizers. While putting down my dinner, he knocked over my wine glass and there was wine all over the table and floor. The hostess came over and we explained that we didn't get our 4th meal or appetizers. No apollogy. They literally did NOTHING. And instead of any of the 4 people there cleaning up the wine on the floor or even giving us more napkins (my son and husband gave me theirs) they put a chair on the floor where the wine was. About a half our later a maid came and cleaned up the mess on the floor. No one apologized or offered anything. Texted our butlers as I was not happy and they said nothing. So what happened at Calypso was the biggest issue with the Royalton. Everyone was worried about this is my job and I am not going to do XXX it. I have stayed at 5 star places, people take care of things in front of them. At 5 star anyone even the hostess would have immediately cleaned up the wine. There would be used glasses or garbage that guests left around (gross yeah, we picked up after ourselves) but you would see workers passing by things and they would do nothing. We asked for wine and there were 4 adults in the room. They kept bringing 2 glasses and it was a production to get 2 more......happened more than once. Went downstairs and asked if we could have 2 wine glasses....you need to ask you butlers. This system was a pain! Again, 1st class place anyone would have wanted to help us vs making it a thing which took a LONG time.
Terrible experience. Wish I never went.
The staff at the resort and the management is a 0- 10. No one is held responsible for anything I had a Gucci bag that was ruined along with other items because of wet paint. They decided it wasn’t necessary to put up wet paint signage. I am out of pocket 4K and they want to offer me a 4 night stay , without air fare. The hotel itself is average at best. The service isn’t up to par. The rooms don’t have the necessities including drinking water., or hot water to bathe in. I wouldn’t recommend this resort to anyone I know .
Deon Brown from the reservation department was patient and very professional in how she represented your organization and how she handled the issue at hand . I will say the Marriott reservation system is a headache and no one helps. They tell you call the hotel for everything. You book through them but still they are no help. This is how I got to deal with Deon. She patiently explained everything and HELPED!! That is all I wanted was help and an explanation why I was having an issue. I was planning on canceling my reservation and go through some other company , but thank God for Deon. Please give her some recognition, she deserves it Looking forward for my trip now in June
Room staff can't be trusted !!!
My partner and myself stayed here 10th May -24th May. We stayed in block 3 room 3008 . On week one my partners t shirt went missing he'd left it over the tub in the room and thought maybe it had been taken with soiled bath towels by mistake, he didn't want to raise a complaint as the t-shirt had been on previous trips. On returning home and doing the laundry over the last 2 days I have come to realise that we have a substantial amount of clothing that has gone missing . These items had been taken out suitcases of dirty laundry that had already been worn so we wouldn't of rechecked items already packed for home. I'm left feeling angry frustrated and feel violated . The room was supposed to be our safe place for 2 weeks relaxation and this act has made me sick to the stomach. Will certainly never return to this hotel . There were other issues which we overlooked, but this is appauling behaviour we all work hard to earn money to pay for holidays . Theft is not acceptable..if this has been done to us , how many others has it happened to ??
Royalton Negril: Wouldn't Return, Wouldn't Recommend
My family and I stayed at the Royalton Negril, An Autograph Collection All-Inclusive Resort where we were guests in two Diamond Club Rooms between May 10-14, 2023. We shared feedback with the resort both while still there as well as in follow up correspondence with the resort general manager after we returned home. Before we placed our public review here, we wanted to be able to give the property leadership any opportunity to respond to our list of concerns. Our overall stay was essentially a collection of inconveniences starting from the very moment we arrived at the resort all the way through our departure. The departure, though, was where a generally poor stay became uniquely unfortunate. Arrival and departures were incredibly slow. There is no sense of urgency to get guests checked in, even in Diamond Club. We spent too much time waiting at the start and end of our stay due to general lack of urgency, key issues, and computer/merchant issues. We experienced a series of maintenance issues. The door between our connecting rooms would not open and required service after we finally got checked into our rooms. A toilet would not flush and a sink would not drain. Additionally, there was a power outage, which was quickly addressed but scary for our young kids in the shower at the time. Additionally on our last night, overnight and into the early morning hours, there was a broken fire alarm that went off several times. The hotel misspelled our last name and so we had a lot of frustration attempting to connect to WiFi (we eventually signed in under different guests names). Food and beverage is mediocre at best in most cases. The Jerk Hut and poolside pizza were good highlights. Service was good in some of the outlets. In other restaurants, servers aggressively requested tips before or after the meal. We upgraded to Diamond Club section of the resort, which was to have premium liquor, and some did. But the bars were inconsistent in their stock. The worst part of the stay was at the departure where their shift manager essentially threatened to not let us leave on our airport transfer because their credit card terminal was not working and they did not know how to do an offline transaction. They asked us to visit three different reception areas. We checked with our credit card company who said our card was working and that there were no transactions coming from the resort on our account. The shift manager, Fred, said I’m “permitting you to leave” and “I could instead have security hold you here.” For their issue. When it was clear that he wasn’t equipped to manage the situation well, I asked to speak to Fred’s leader, I was told no because it was Sunday. Their staff will likely comment here that they could have done a better job serving us if we did more complaining on site, which is what the GM said in his long winded email that was clearly recycled from frequent complaints. And that’s factually correct. But the truth is that we wanted to enjoy a vacation and not have to wait for their slow response every time something wasn’t right. The GM’s poor service recovery offer was a complimentary upgrade, if we return to the resort, which is about as meaningless of an attempt to set things right as I can imagine. For others considering the resort, the price may be right here compared to other Negril resorts. But you may leave more stressed than when you arrived, especially if you have 4-5 star expectations or if you have stayed at Royaltons elsewhere, as we have. The highlights of our visit were the warm and friendly staff we encountered around the resort like the hibachi chefs in Zen and the poolside bartenders and servers. The Vibe Team was also a lot of fun. The physical property is nice enough - good pools and a nice beach. Beautiful sunset views! Rooms could be a little cleaner, but not terrible. Kind of place where you want to keep your flips/shoes on while in your room. We also took advantage of some of the paid (mable) and free (paddle board) water sports at the resort, which were great. And we did an offsite horseback riding excursion, which was a lot of fun, too. Despite some good memories made in Jamaica, the resort experience was poor overall. So we would not return (even with an upgrade) and therefore would not recommend.