Hideaway at Royalton Negril Adults Only, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7490 reviews

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  April 2025 Vacation

  We stayed at Royalton Negril from April 6-13, 2025 as a family of 3, travelling with another family of 3. We booked room 2308 in advance, a Diamond Club Rooftop Terrace Jacuzzi suite. The room was spacious, however it requires repair. The air conditioning did not work the whole stay. We had 4 days of different workers coming in and working in the ceiling to get it working to no avail. They offered a portable air conditioning unit that blew more hot air out the back of the unit than it blew cold air out the front so it made the room even warmer than before. We even looked at moving to another room, room 2320 which is also a jacuzzi suite and it also did not have working AC. Beware if you are booking either of these rooms. Unfortunately they did not have any other suites to move us to so we slept with the fans on high each night which helped slightly. The room has many drawers that are broken and doors that do not close properly. Mini bar service was spotty. Housekeeping was great! Our butlers were just okay, nothing really stood out about them. Food at the buffet was excellent and we had an amazing dinner at Zen. Our standout employee of the week was Shadeah, the pastry chef at the buffet! She is incredible at her job, being at the Royalton for over 7 years and is just an amazing person. We loved her crepes and pastries every night. We were so happy to see her again after our first trip to this property in 2020. Also, a shout out to Shadeah, the server in the buffet and hideaway dining room. Always greets you with a smile and gives great service. StarFire of the vibe team is definitely a Star! She has an incredible singing voice and needs to be recognized for her ability to capture the attention of anyone who gets the pleasure of hearing her sing. Being our second time to this resort, we did find that the resort needs some repairs as it is feeling a bit worn in some areas. Service was mostly good but some employees seemed like they could even be bothered. The beach and property were very clean and the pool attendant at the diamond club pool did an amazing job every day. The evening entertainment was great as well. The Bob Marley show was the best!

  Apr 15, 2025
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  Our first time in Jamaica

  Before we got to this hotel we accidentally got to another hotel instead .The other hotel lobby is significantly more beautiful than this one. At this hotel we entered nothing really wowed us as the other place. Anyhow the guy at the lobby was super friendly and made us comfortable as he checked us in and gave us our bracelet keys. Most of people are wonderful but some can be friendlier or happier. The food is good but some are too salty and not presentable. The service is really slow if you re ever hungry. The ice cream in needs to be more creamier and needs to be colder. The mixed drinks are way too sweet and terribly mixed. The place is a little run down and needs a better maintenance guy. Very poor on that. Our room smells musty, mold build up and paint in the bathtub. The bathtub jacuzzi is old and not to use and is in the middle of the room. This is hopefully get the manager to take a better look at the details. With Everything else we still had a great time.

  Apr 14, 2025
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  Never again

  Booked Hideaway at Royalton Negril, room smells very moldy, it‘s just disgusting and very bad for my allergy. I told them I want another room, they told me ok. I was waiting the whole day, nothing happend, I‘ve been told it‘s still in progress. Nothing happend. They cleaned it but that didn‘t change anything, because mold is mold. Don‘t book it! It‘s room 8209.

  Apr 14, 2025
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  Very happy and will be back

  This was our third time at a Royalton hotel. We spent two weeks here. The hotel itself is older, but still beautiful and well located in a picturesque setting at the end of a beautiful beach. Aside from next to no water pressure in the shower, everything else was great. Some staff looked like they didnt want to be there, otherwise everyone was very friendly. Shadae at the crepe station was absolutely amazing and my young kids adored her (I hope she is recognized by management). They also made friends with many of the friendly wait staff at the buffet. The variety and quality of food really impressed us (to the extent that we did not dine in any of the restaurants during our stay to not miss out on the buffet options) and the beach could not be any better. I would definitely recommend this hotel and will be back!

  Apr 13, 2025
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  Fun activities at Royalton Diamond Club

  Water aerobics was excellent. Instructor Kavi was fun and erergetic.. vibe team Was great also they made a great team. DJ Katie was great with the music selection, Strapp was also great with the encouragement and getting everyone in the pool. My son who’s 7 also participated and he had fun during the class. I recommend this to be a family event if you’re at the Royalton Diamond club.

  Apr 13, 2025