Hotel Promotions
Serenity Club Inclusions.
• Stunning  location and views
• Exclusive Check-in lounge. From 7:00 AM to 11:00 PM
• Exceptional, dedicated concierge service
• Welcome amenity and a personalized appreciation letter
• Luxurious King bed with a premium pillow menu
• Personalized mini-bar restocked daily
• Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. Open 7:00 AM to 11:00 PM
• Premium aromatherapy and Haven signature toiletries
• Daily exclusive à la carte breakfast and lunch option served at Vistas
• Daily exclusive à la carte breakfast and dinner option served at Tahani 
• 10% discount on Spa treatments
• Complimentary green fees at El Tinto golf course with cart included*

Important Information:
* Restrictions apply - please see hotel for more details. Inclusions subject to change.

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities.
All Inclusive Includes:
 * All-inclusive food & beverage including selected premium spirits
* Beach concierge and pool service
* Complimentary WIFI (including pool and beach)
* Daily stocked mini bar
 * Activities including  tennis courts, beach volleyball, half basketball court, ping pong, table games, yoga classes, spirit tasting and cooking classes, scuba diving tryout in the pool ( based on availability)

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Agua Bendita

    A la carte Mexican-style steak house open for dinner. Reservations required.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Flavours

    Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.

    Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Mistral
    Serving lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
  • Mocaccino
    Serving casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
  • Olios

    Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Satsu

    Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building. 

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Tahani
    Tahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
  • Vistas Snack Bar

    Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.

    Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

  • Vora Mar

    Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.

    Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Pool
  • Poolside service
  • Smoke-free property
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

On-Site Recreation
  • Beach
    Daily organized beach walks
  • Fitness center on-site
  • Pool
    Four pools
  • Scuba diving
    Free scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
  • Spa †
  • Tennis court
  • Whirlpool
    1 over-sized in-pool whirlpool
Off-Site Recreation
  • Golf †
    Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7023 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    You won’t regret it!

    Honestly this place was amazing! The food was good, rooms were clean and nice, pools were gorgeous and the entertainment was perfect. Sahel really made the trip for us, he was amazing and gave an extra personal service! Would 100% br going back!

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Haven Riviera Cancun

    I spent four nights at Haven in a Partial Ocean View King Bed Junior Suite. The room was as pictured online. The room was center of circle around the Havens pool on the third floor. I was able to see the ocean well through the trees. The music and noise was minimal. The tub on the balcony was a win for sure! The room was very damp and smelled horribly of mildew even with the AC running the entire time. The property as a whole seems to need some attention, but I will say there were always employees around cleaning/ fixing. There are a lot of dark little areas around the property at night, which made me feel uneasy walking around alone. The web-based app works well for restaurant reservations. I do wish you could order room service directly from it without having to call. The food and drinks were subpar from other all inclusive resorts I have stated at in the past. I wish I could say that I fully enjoyed at least one meal, but unfortunately, that is not the case. The service seemed to be hit or miss. Overall, it was an okay trip, but I do not believe I will be returning to this resort.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another great stay at Haven Riviera Cancun

    This resort is consistent, we've been here a bunch of times and quite frankly it's our favorite adults only resort in Cancun. We always book Serenity Club and request Eduardo as our Butler, he has amazing attention to detail and always delivers. Thank you Eduardo for your service! The entire staff in this resort is genuine, friendly, helpful and hard working. Upon our last visit we have seen multiple employees that are still here, years after our first visit, it tells a lot. Their staff manager Anna is doing a great job. Our room was spacious, comfortable and always clean, the pools are well maintained and I would say that entertainment has gotten even better since our previous visit last summer. There are multiple different options for those who prefer to be active and looking for fun as well for those who seek relaxing and quiet experience. Plenty of chairs, towels any time of the day. The food is above average for all inclusive resort, we never had a bad meal and really enjoyed all the restaurants. We loved the new concept dinner with live dancing show in Tahini, it was super fun. Special thank you to our Butler Eduardo, Degre the pool concierge, Fer and Geronimo at the pool service and Marcelo and Santiago at Olios. Our room was always spotless and fresh as Diana took a great care of it for us as well. We already booked our next stay in the summer, can't wait to go back!

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    January birthday celebration

    This was a great place to celebrate all the birthdays in our group! The rooms, beach, pools, restaurants, and entertainment are spread out yet do not seem very far away from each other either. We spent most of our days on the beach - a special thank you to Carlos and Paulo for taking care of us and our drinks! The entertainment was also wonderful - thank you to Janeth and the staff member who wore a red bow in her hair (sorry, I didn’t get her name but she taught paddle board class and led bubbles in the pool). Until next time…

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice. But not for the beach

    It’s a beautiful resort. But the ants. Red ants all over. Leave your feet down you’ll get bit pretty good. If you are beach people I’d skip it. We love the beach and it just isn’t the focal point. No beach bar. Chairs very few. No one really on the beach. Poorly groomed. The pool servers try their best to keep up. We are just biased. We like to walk the beach. You’re pinned in between a construction site towards the Hilton (which looked bad) and then towards moon palace. We aren’t complainers. I don’t write reviews. Just want others to know. If the beach is your deal, this isn’t the one Towels. Gone by 9am. They do replenish but it’s just a weird vibe. We liked it. Liked the people by won’t come back. Just an odd vibe

    Feb 07, 2025
Hotel Advisories
  • AdvisoryTraditional Spring Break Student Groups are not allowed
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

{{title}}

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319