An oceanfront sanctuary of luxury and sophistication awaits you at Haven Riviera Cancun, an adults-only, all-inclusive resort located between Cancun and Riviera Maya. Escape to an exclusive realm of style, glamour and seclusion, where you will feel as if a tiny sliver of Mexico coastline has been reserved just for you. With a vibrant spectrum of restaurants ranging from global fine dining experiences with mesmerizing ocean views to a toes-in-the-sand Beach Stand, our culinary delights have something for every palate. Relax and replenish with a transcendent spa experience featuring avant-garde treatments and traditional techniques steeped in ancient Mayan philosophy. Anything is possible at your personal sanctuary in the Mexican Caribbean.


Puerto Morelos - Beach
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2018
Floors: 4
Suites: 333


Resort Details


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Hotel Advisories

Advisory Traditional Spring Break Student Groups are not allowed
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4188 reviews
  • 5.0 star tripadvisor rating
    Brandon the pool bartender is GREAT!!

    Excellent service, beautiful views. The staff was great. Brandon at the pool bar was such a fun guy to have as a bartender! Also they have a fun stuff to do activities with. Very energizing and fun.

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    Excellent Resort!

    I recently made my first trip to Cancun for work and leisure and can't say enough great things about The Haven, its staff, amenities, and activities. My lady and I were treated with the utmost respect, our rooms were clean and inviting, all restaurants we frequented offered a variety of very-tasty food and top-tier service, and it truly felt like a proper vacation getaway. We will most-definitely be staying at The Haven Riviera next time we head to Cancun! Big thanks to Aquino at Vora Mar for the excellent service!

    Jan 31, 2023
  • 4.0 star tripadvisor rating
    Nice Resort In Cancun

    I have stayed at Haven Riviera Cancun twice within 4 months - once with my company's executive team and once with a group of friends, and both experiences have been good overall. The majority of the restaurant food is pretty average, but Vora Mar, the Italian restaurant, is hands down the best. The team there was great all three times I ate there and the food was good - get the provolone appetizer, the pizzas, the pastas, and the cannoli dessert! The pop-up pool grill at lunch near the main pool was also good with made-to-order tacos, burgers, and hot dogs. The breakfast and lunch restaurant, Flavours, has a good variety of options, but note that they open a little later than expected for lunch. The overall property is attractive and well maintained and the majority of the service team is friendly and professional. The property is easy to access from the airport and does a good job accommodating airport transfers. They offer several pools depending on the vibe you're looking for from upbeat with music to laid back and beach-like, and all are nice. There are plenty of bars at each pool and around the property and they make drinks quickly and are willing to accommodate upgraded-shelf alcohol requests. The rooms are nice and quiet with comfortable beds and nice lighting throughout. I've had a room with a walk-out pool once and a room in the Serenity area with a hot tub and beautiful view on the balcony once. Both were very nice! The property is big enough and small enough at the same time with enough options to check off any boxes you're looking for during your stay. It's easy to get around and feels safe and clean. I would recommend Haven Riviera Cancun for your next trip to Cancun!

    Jan 31, 2023
  • 3.0 star tripadvisor rating
    Birthday trip 2023

    Overall a beautiful property, but opportunity for improvement would be hotel guest transportation to and from hotel. The butler service was only concierge service and promotions of a full bar isn't true. Not enough onsite entertainment. A huge plus is the 24 hour room service.

    Jan 31, 2023
  • 5.0 star tripadvisor rating

    This trip was life changing and everything was beautiful. Staff was super nice very helpful. This overall experience was over the top. Will definitely be coming back here once a year. The food was amazing

    Jan 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319