An oceanfront sanctuary of luxury and sophistication awaits you at Haven Riviera Cancun, an adults-only, all-inclusive resort located between Cancun and Riviera Maya. Escape to an exclusive realm of style, glamour and seclusion, where you will feel as if a tiny sliver of Mexico coastline has been reserved just for you. With a vibrant spectrum of restaurants ranging from global fine dining experiences with mesmerizing ocean views to a toes-in-the-sand Beach Stand, our culinary delights have something for every palate. Relax and replenish with a transcendent spa experience featuring avant-garde treatments and traditional techniques steeped in ancient Mayan philosophy. Anything is possible at your personal sanctuary in the Mexican Caribbean With four pools and three swim-up bars.

Location

Puerto Morelos - Beach
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2022
Floors: 4
Junior suite: 435

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Traditional Spring Break Student Groups are not allowed
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6204 reviews
  • 5.0 star tripadvisor rating
    Great Dj and entertainment

    We came to Haven to have fun and have a time to relax. Great atmosphere and entertainment! The Moons Cabaret Dj is amazing and we had a great time. The food is high quality and appetizing. The pool entertainment is amazing. I totally recommend coming for a couple getaway.

    May 17, 2024
  • 5.0 star tripadvisor rating
    Great music, drinks and service at Haven

    We had an amazing time. The service is second to none. Special shout out to Tessa at Flavours who was so welcoming and attentive at every breakfast and lunch service. Beautiful pools with good music all day by the main pool. Great selection of restaurants and drinks all day. Thank you!!

    May 17, 2024
  • 5.0 star tripadvisor rating
    Haven Riviera is a must for a wind down stress free stay.

    Agua Bendita treated us like royalty! The staff were attentive without hovering, the food was delicious! ⭐️⭐️⭐️⭐️⭐️. Our server Braulio Castillo was beyond accommodating! Chef Santos Contreras prepared an off menu meal that was outstanding! We ate dinner there twice, night one was one of the best steaks I have ever eaten! Bravo Auga Bendita, we will be back! Our maid, Graciela made us feel special. Her attention to detail and just knowing us in such a short time made us feel like we have come home for a visit. Charly, our butler! Ask for him by name. Our every whim, met with a smile! From the moment we checked in Charly made our stay so special! Swim up bar servers Robert and Santos, they are rock stars! See you soon guys! ✌️ gin and tonics! Thank you Haven, until next time!

    May 17, 2024
  • 5.0 star tripadvisor rating
    Haven is the Best

    In my opinion Haven is by far the best adults only resort in the area Hands down Second trip for us and we are planning another Also, it is reasonably priced and you cannot beat the food I suggest getting the Serenity package if you can however even without it the resort is top notch

    May 17, 2024
  • 5.0 star tripadvisor rating
    3rd time at Haven and still loving the resort

    Another wonderful 2 week vacation at Haven (May 1-May 15, 2024.) This was our 3rd vacation at Haven in a year. That should tell you how much we enjoy vacationing at Haven. We have stayed in building 1 & 4 SC ocean front previously. This trip we were in building 8. SC ocean front 3rd floor. At first we weren’t thrilled to be in building 8 as it is a little further from the main area of the resort. We found out quickly that building 8 was great. The building is newer and has much more storage space. The room felt larger to us. Not sure if it was or not. We were in a corner room which had great views. We spent every day at the SC pools. Which was a very convenient location to our room. As was Tahani where we had breakfast every morning. We are returning in December and our hoping to get building 8 again. For second time in a row we had Sergio “Serch” Sarquis as our butler. He is absolutely awesome!! Serch is very attentive and goes the extra mile to make sure we had a perfect vacation. Even touching base with us on his day off. Definitely hoping to have Serch as our butler every time we are at Haven. He is a great ambassador for Haven. We were thrilled to see to once again our good friends Tessa @ Flavors - breakfast & lunch; Ericka @ Flavors- breakfast & lunch; Aurelio @ Vora Mar; Ernesto – pool waiter; and, Anna at the resort boutique. We were disappointed that we did not get to hook up with Christian Ramirez this trip. This trip we really enjoyed becoming friends with Leo @ Flavors – breakfast & lunch; Jesus @ Tahani & Flavors; - breakfast, lunch & dinner; Victor @ Tahani – dinner; Ivan - SC pool waiter; Maria - SC pool waiter; and, Nelly who made our room so comfortable every day. There were many more wonderful staff that we came in contact with whose names we do not recall and we feel badly about that. They definitely deserve a huge shout out. The cleaning crews, pool crews and grounds keepers work really hard to keep the resort in tip top shape. Haven is very blessed to have such wonderful and loyal staff members. As I’ve mentioned in my two previous reviews. The only con for us is the food served at the evening meals. We feel the food is underwhelming and tasteless. We have had much better food at other All-Inclusive’s we have stayed at. The menus have been the exact same all three visits. We would love to see an improvement in the food. Haven is a wonderful resort. Very well groomed and clean. We love the clean lines of the architecture. Large guest rooms. Lots of areas to congregate throughout the resort. No extra charge for pool & beach beds. Numerous pools. Plentiful beach towels. 15-20 minute drive from the airport.

    May 16, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319