The AAA Four Diamond Award-winning Harrah's New Orleans hotel is located in the heart of the world's most exhilarating city. This 26-story marvel, with 450 oversized rooms and suites, provides an unparalleled escape. These luxurious New Orleans accommodations feature deluxe beds with Simmons® Beautyrest® pillow-top mattress, high-definition flat screen televisions and wireless Internet.
With the spectacular views of the Mississippi River and New Orleans skyline, just steps from the French Quarter and Convention Center, and a few blocks from the Superdome, there is no better place to stay in New Orleans than Harrah's.
General Policies & Fine Print
Check-in Policy : A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Cancellations made inside of 2 days prior to arrival incur a 1 night penalty and applicable product penalties.
No-shows incur a 1 night penalty and applicable product penalties.
Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.
Room taxes are included in vacation price.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Basic WiFi for 2 devices per room, per day
Unlimited Local Calls
Access to the fitness center for two registered guests per day
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating9582 reviews
Harrah's New Orleans - dirty, smelly, unkept and out of date
Worst hotel experience I have had at a Caesars property in over 20 years. The hotel room and amenities were par for what I expected from my stay at Harrah's New Orleans. Conditions seemed nice from online until seeing in person and closer inspection. 8 years ago I stayed here and I didn't recall it being nearly in this bad condition. I was checked into a room with a horrid, damp smell. Unfortunately I was unable to make room change request after checking in as I had plans. Regardless, the hotel room I was assigned had the smell along with standing water in the shower, about 3 inches after a few seconds of running the shower (see photo). There was also an industrial fan or dehumidifier sitting on my sink. I expected these matter were all related, in any case a room in this condition should have never been assigned to any guest. The room was overall outdated with obvious wear beyond typical wear and tear. Caesars seems to be neglecting their New Orleans property. I would look elsewhere before considering Harrahs in New Orleans.
Poor safety protocol
Man was roaming and flipping chairs so bad that casino floor shut down all table games. Patrons and staff were never asked about their well being. Management was more concerned about protecting the money!! At one point the man was waving a beer bottle at security who seemed like they weren’t willing to subdue the man. I’m not sure if they were following orders to guard the money but it seemed to take forever to detain him. NOPD took forever to get there which bia the the casinos fault but the safety of the staff and customers must come before the money in my opinion.
Paid $15 for early checkin, never got a call from the desk. Got in 15min early. In room: no face cloths. no clock, 4 hangars. Took at least 5min for water in shower to get to warm each morning. No answer when calling housekeeping. Had to track down maid in hall to get face cloths and fresh towels. Not alerted that there is no housekeeping without special arrangements. Carpets needed vacuuming and cleaned. Tried calling concierge for help and was transferred all over the resort before being told that housekeeping was not answering their phone. Also not alerted that casino was under construction, so bars and slots limited.
All I can say is my room was disgusting. There was visible dirt and stains of who knows what. There were no other rooms available, so I had to just accept the filth. The bathroom in the lobby area had water all over the floor from an leaking toilet. Never again!
Harrah's New Orleans is a no for me!!!
I have stayed several Harrah's and had good experiences. This was not one of those times. We stayed 5 days and to be fair there is alot of construction going on. I found the front desk staff less than welcoming and not personable. They are at times just rude or just dont care. Lines at the front desk were long and housekeeping request are treated like an nuisance. If you call housekeeping the vm is full. The casino service is not any better. They are only cleaning on request. We asked for towel on day 3 and were told they would have to email housekeeping. It took 3 request to get clean towels. There was food and debris in the hallway on our floor the entire week. Floors were never vacuumed. We waited 30 minutes for a drink at slots and that is when the drink request even worked. About 1/3 of the mashines are out of service or broken. The escalator to the casino was broken the entire week and the elevator worked intermittently.