A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777


Resort Details


Show More


Show More

Hotel Advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory The Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 19464 reviews
  • 5.0 star tripadvisor rating
    A great experience with a minor issue!

    Great stay! Was made possible by our Assistants Daniel and Omar. Took excellent care of us during our two week stay. The improvements with the addition of 3 new restaurants and an adults pool. Only downside is the new rules regarding children into the Heavan side of the resort which at one time was restricted to adults. The "family" side is slowly reducing the area in which adults can be void of children. Have nothing against children but they already have the majority of the total resort as it is currently. Unhappy adults!

    Jun 03, 2023
  • 1.0 star tripadvisor rating
    Have been unable to check on my reservations

    Have been unable to check my reservations! Calling and getting hung up on, emailing to never hear back. Terrible service and I haven’t even gotten there! I’m afraid and don’t know how things will workout as I can’t even verify my reservation! Will update after our trip!

    Jun 03, 2023
  • 1.0 star tripadvisor rating
    Worst resort

    It was one of the worst resorts I’ve been to from the friendliness of the staff to the food and them trying to charge me for a tour I didn’t even book or go on . The front desk didn’t want to give you the time of day if you had a problem with your room . They lost power the one day no running water and had room that got flooded and proceeded to blame the person who was staying in the room for the flood . It was just a terrible experience my family and I will not return to this resort and I suggest people to stay away .

    Jun 02, 2023
  • 3.0 star tripadvisor rating
    Bit of a let down

    We stayed here for 8 nights. On arrival we were checked in quickly and taken to our room in a golf buggy. We had a family room which was two rooms connected. The rooms were spacious but the door between the two rooms couldn’t be closed which was annoying. The beds are very comfy but the rooms are very dark and quite dated. The doors are paper thin!! The sounds coming through were horrendous. Not the walls…the doors. Every foot step outside the door, every conversation- not even loud one’s felt like they were in the room with you!! Due to this I wouldn’t visit again. I’m shocked that there aren’t more bad reviews of this on here. We were on the ground floor and it honestly felt like the people were in the room with you talking it was so loud. The food in the buffet was good for our first few nights but after that things weren’t ever ready on time. Waiting 20 minutes to be able to order a pizza and then another 15 waiting for it isn’t really acceptable when the buffet is supposed to open at 5.30. Desserts weren’t that great either and the last two nights they were totally frozen still! More choice for kids would be better too. There was either too many staff or too little to help. I asked three times for someone to help me out Uk the sun parasol and I was told they would send someone but no one came. Eventually the kids club lady came and helped me. Kids club activities were fun and the girls were lovely who ran it. The waterpark is good but it’s quite a walk from the main pool to get there. The good thing is the pool never seemed mega busy and you could always get a sun lounger. My only moan around the pool was how loud the music was. You couldn’t stand in front of the DJ box as it hurt your ears! The paper thin doors ruined the holiday for me as we were woken up every night by people walking or running outside our room. Like I said, it wasn’t shouting, just normal volume but in the room is was so loud.

    Jun 02, 2023
  • 1.0 star tripadvisor rating
    Worst hotel experience

    This resort doesn’t even deserve a star. To say this was the worst hotel stay I have ever had would be an understatement. A large group of us came for a wedding and the trip was a nightmare from start to finish. Upon arrival there was no power or running water in most of the rooms. We were stuck without a room until 830pm when check in time is 3pm. Instead of keeping our luggage at the curb we decided to leave it in a friends room which ended up being flooded soaking all of our belongings. A tropical storm hit out of nowhere on the day of the wedding ruining everything and the staff could not have been less caring. Not once were any of the guests offered anything for their inconvenience of staying at a resort with flooded hallways and ceilings falling apart. I hope anyone considering a stay at this resort reads this review and chooses elsewhere so they don’t experience the heart breaking and terrible time all of us did.

    Jun 01, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319