A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Highly recommend
The hotel is amazing. Clean and beautiful rooms. The staff are always so sweet. I had an issue with someone I brought with me and they were wonderful and caring, went above and beyond to help. I couldn’t have asked for a better place to stay.
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Dirty old hotel
The Hacienda part of the hotel is awful, the rooms are dirty, smell awful and this is quality for 2-stars hotel. We had 6 nights there - all the stuff needs to be renovated. The pools in Heaven part are one of the better parts in this place with nice music but the best is restaurant UMO with waiters IVAN and SILVER, who made our dinner unforgettable. The other good restaurant is ZEN. The coffee is awful and the cocktails also. I don’t recommend this place because it doesn’t worth the money.
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Okay but dated
Pool and beach was nice. Room was a bit small and dated. Not great food at buffets. Food by the pool was good. Service was great. This place could use some updates for sure. Seems like it has seen better days!
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Probably it used to be good, but now it is total nightmare
Where tо start.... first we had our accomodation vouchers for Heaven section and we were NOT accomodated in Heaven.... they explained it was mistake of the booking agency.... we couldn't accept that and we tried to fight for our rights but not successfully , having in mind the staff who couldn't understand what we are talking for, and then the nightmare began.... the room they offered was total dissaster - on the ground floor at Hacienda section, smelled like some heavy chemicals, mixed with lots of humidity and mold.... absolutely tragic. Totaly old and dirty and dusty and disgusting. We asked for higher floor and after two hours explanations we had second floor room , but there was not quite big difference, only the smell of chemicals was missing, but we had lots of balls of hair on the floor, dirty the fillthy everything...... really this is the most dissgusting hotel room we have ever seen.....Thank God it was the pool and the shows to get distracted from this nightmare. PLEASE, DO NOT GO THERE !!!!
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Lovely Property
Great food , have several specialty restaurants with independent themes, very clean tidy property, staff friendly, water slide for kids, tours available through on site staff, evening entertainment that is family friendly