A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 18571 reviews
  • 5.0 star tripadvisor rating
    Highly recommend

    The hotel is amazing. Clean and beautiful rooms. The staff are always so sweet. I had an issue with someone I brought with me and they were wonderful and caring, went above and beyond to help. I couldn’t have asked for a better place to stay.

    Feb 01, 2023
  • 1.0 star tripadvisor rating
    Dirty old hotel

    The Hacienda part of the hotel is awful, the rooms are dirty, smell awful and this is quality for 2-stars hotel. We had 6 nights there - all the stuff needs to be renovated. The pools in Heaven part are one of the better parts in this place with nice music but the best is restaurant UMO with waiters IVAN and SILVER, who made our dinner unforgettable. The other good restaurant is ZEN. The coffee is awful and the cocktails also. I don’t recommend this place because it doesn’t worth the money.

    Feb 01, 2023
  • 3.0 star tripadvisor rating
    Okay but dated

    Pool and beach was nice. Room was a bit small and dated. Not great food at buffets. Food by the pool was good. Service was great. This place could use some updates for sure. Seems like it has seen better days!

    Feb 01, 2023
  • 1.0 star tripadvisor rating
    Probably it used to be good, but now it is total nightmare

    Where tо start.... first we had our accomodation vouchers for Heaven section and we were NOT accomodated in Heaven.... they explained it was mistake of the booking agency.... we couldn't accept that and we tried to fight for our rights but not successfully , having in mind the staff who couldn't understand what we are talking for, and then the nightmare began.... the room they offered was total dissaster - on the ground floor at Hacienda section, smelled like some heavy chemicals, mixed with lots of humidity and mold.... absolutely tragic. Totaly old and dirty and dusty and disgusting. We asked for higher floor and after two hours explanations we had second floor room , but there was not quite big difference, only the smell of chemicals was missing, but we had lots of balls of hair on the floor, dirty the fillthy everything...... really this is the most dissgusting hotel room we have ever seen.....Thank God it was the pool and the shows to get distracted from this nightmare. PLEASE, DO NOT GO THERE !!!!

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    Lovely Property

    Great food , have several specialty restaurants with independent themes, very clean tidy property, staff friendly, water slide for kids, tours available through on site staff, evening entertainment that is family friendly

    Jan 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319