Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • 5.0 star tripadvisor rating
    Family vacation to Hard Rock Riviera Maya

    We visited this resort as a family and can’t say enough good things about it. The accommodations, the pools, the dining, the entertainment and most importantly the incredibly accommodating team they have to help you with all your needs were all first class. We will be visiting again. Our travel agent Rocco Tabor, Vacation Specialist definitely did right by us building out this trip!

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    Exceptional service

    The service in the restaurants, by the pool and across the resort was outstanding! We thoroughly enjoyed our our vacation and the staff made our vacation even that much better! We very much appreciated the friendliness of the staff and cleanliness of the resort.

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    Great Service.

    Just finishing a wonderful week at Hard Rock Riviera Maya. Moises and Edgar took care of our every need and made our vacation exceptional. Wai restaurant with its Thai theme was our favorite and breakfast at Farro on the patio overlooking the ocean was a great way to start each morning. With live music by the pool and multiple small lagoons to snorkel and swim, we had plenty to do right on-site and felt safe and secure yet never bored.

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    Great trip

    Great family trip. Lots of entertainment for kids and adults. Foam pool party was the best. Felt safe for 9 and 11 yr old to walk around on own. Recommend making dinner reservations. All food was great.

    Jun 04, 2023
  • 3.0 star tripadvisor rating
    Not good like they said it

    Well, One of 3 rooms have issues with electricity and different situation pillow case one of the bed was dirty was disaster and A/C was so hot even they went to fixing like 5 times it was so bad experience, another thing if you go with the certificate it’s gonna be worst experience because they insist too much and you lost one day just talking because they don’t care about you they just care to sell. It’s so bad experience. Another things food is so bad because they want you just go for the membership but I don’t want to come back, service is not their first priority then for me I don’t come back. If I have to recomendar one is PUNTA CANA HARD ROCK IS THE BEST!

    Jun 03, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319