Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
Not worth it
This is a 2-3 star hotel. Conditions of hotel are not great. Service is ok and food is sub par at best. The pools are great but everything else is below average for the price. The staff does not know how to handle situations with guests at all. People in are party were locked out of their rooms, their ceiling caved in and no solutions were offered.
Wonderful place to have a destination wedding! Everything from the food, DJ, flowers, bartenders, lighting, photographer was top notch. The on-site wedding coordinator, Reyna, made sure everything was perfect...and it was!! :)
The BEST Staff
Four couples stayed for a week at Heaven, and had a fabulous vacation. The property was super clean and the grounds well tended. But, the staff was the reason that the resort really stands out. Every employee made us feel welcome and went above and beyond to make sure that we were happy. In particular, Charly in Vacation Planners and Jessica in Legendary member services took the time to listen and rectify issues I raised. The best restaurant is Umo, and the manager Maria and her entire team deserve a special shout out because they were the best of the best.
Just got back from an outstanding vacation with a large group. The service and treatment was excellent. The resort is gorgeous and the food top notch. Two new restaurants and a new pool added to the experience. Our butler Vincent “Vinz” Arriaga delivered everyday. He was on top of every detail and made sure we had a great trip. Our waiter at the pool Alejandro “Alex” Cendo Perez was top notch and always there bwhen we needed him. He helped exceed our expectations with his amazing service. We had additional great treatment from Ricardo, Elias and Eva and of course the extremely talented General Manager, Jan. Cant wait to go back.
Amazing new restaurant called UMO! Miguel was outstanding and helped with my little Spanish language concerns. What a great job and such amazing food. We will be back very soon as we are RCI owners and love the Hard Rock at Rivera Maya! Thank you!