Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
Family vacation to Hard Rock Riviera Maya
We visited this resort as a family and can’t say enough good things about it. The accommodations, the pools, the dining, the entertainment and most importantly the incredibly accommodating team they have to help you with all your needs were all first class. We will be visiting again. Our travel agent Rocco Tabor, Vacation Specialist definitely did right by us building out this trip!
The service in the restaurants, by the pool and across the resort was outstanding! We thoroughly enjoyed our our vacation and the staff made our vacation even that much better! We very much appreciated the friendliness of the staff and cleanliness of the resort.
Just finishing a wonderful week at Hard Rock Riviera Maya. Moises and Edgar took care of our every need and made our vacation exceptional. Wai restaurant with its Thai theme was our favorite and breakfast at Farro on the patio overlooking the ocean was a great way to start each morning. With live music by the pool and multiple small lagoons to snorkel and swim, we had plenty to do right on-site and felt safe and secure yet never bored.
Great family trip. Lots of entertainment for kids and adults. Foam pool party was the best. Felt safe for 9 and 11 yr old to walk around on own. Recommend making dinner reservations. All food was great.
Not good like they said it
Well, One of 3 rooms have issues with electricity and different situation pillow case one of the bed was dirty was disaster and A/C was so hot even they went to fixing like 5 times it was so bad experience, another thing if you go with the certificate it’s gonna be worst experience because they insist too much and you lost one day just talking because they don’t care about you they just care to sell. It’s so bad experience. Another things food is so bad because they want you just go for the membership but I don’t want to come back, service is not their first priority then for me I don’t come back. If I have to recomendar one is PUNTA CANA HARD ROCK IS THE BEST!