Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Due to the high demand for family-friendly resorts, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during the following dates: • 12/18/2021 - 1/2/2022 • 4/9/2022 - 4/22/20222 • 7/1/2022 - 8/20/2022 • 12/17/2022 - 12/31/2022 • 4/1/2023 - 4/15/2023 • 7/1/2023 - 8/19/2023 • 12/16/2023 - 12/31/2023 During these dates, all facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club, Heaven Lounge, Eden Beach.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:
The program is only applicable to dogs and cats, maximum two (2) pets per room ($ 150 USD* per pet per stay).
Stays of more than 7 nights, 150 USD will be charged for each week, per pet.
The weight limit per pet is 18 kilos / 50 pounds.
Guests staying with a pet are required to sign a pet agreement at check-in.
Applies only to the following room categories: Deluxe Gold king, Deluxe Gold double, Rock Suite Ocean Front (2Bdr) with Personal Assistant.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • 2.0 star tripadvisor rating
    Not worth it

    This is a 2-3 star hotel. Conditions of hotel are not great. Service is ok and food is sub par at best. The pools are great but everything else is below average for the price. The staff does not know how to handle situations with guests at all. People in are party were locked out of their rooms, their ceiling caved in and no solutions were offered.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Destination Wedding

    Wonderful place to have a destination wedding! Everything from the food, DJ, flowers, bartenders, lighting, photographer was top notch. The on-site wedding coordinator, Reyna, made sure everything was perfect...and it was!! :)

    Jan 30, 2023
  • 4.0 star tripadvisor rating
    The BEST Staff

    Four couples stayed for a week at Heaven, and had a fabulous vacation. The property was super clean and the grounds well tended. But, the staff was the reason that the resort really stands out. Every employee made us feel welcome and went above and beyond to make sure that we were happy. In particular, Charly in Vacation Planners and Jessica in Legendary member services took the time to listen and rectify issues I raised. The best restaurant is Umo, and the manager Maria and her entire team deserve a special shout out because they were the best of the best.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Exceeded Expectations

    Just got back from an outstanding vacation with a large group. The service and treatment was excellent. The resort is gorgeous and the food top notch. Two new restaurants and a new pool added to the experience. Our butler Vincent “Vinz” Arriaga delivered everyday. He was on top of every detail and made sure we had a great trip. Our waiter at the pool Alejandro “Alex” Cendo Perez was top notch and always there bwhen we needed him. He helped exceed our expectations with his amazing service. We had additional great treatment from Ricardo, Elias and Eva and of course the extremely talented General Manager, Jan. Cant wait to go back.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    UMO!

    Amazing new restaurant called UMO! Miguel was outstanding and helped with my little Spanish language concerns. What a great job and such amazing food. We will be back very soon as we are RCI owners and love the Hard Rock at Rivera Maya! Thank you!

    Jan 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319