Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
Great vacation overall but there are some changes that we notice each visit, of things being taken away from members
Cancun 2023 Carlos Santana. In the Italian restaurant was very good and helpful. Edwin in the marketplace was always friendly. Have known him for several years there. He always remembers us. So special. Jose in Toro was very friendly and anxious to give us good service. Ceci in Ciaro for breakfast cooked my bacon as I like it. No snacks or liquor in room. What a disappointment. No turn down service. Had to ask for robes in the room. Some things are being taken away from us. Preferred the 2 separate areas with children not being in all areas. There are times we enjoy going to Heaven lobby at night just to sit and have a drink and talk. That is now gone with the kids there all the time. Overall love the resort. Have been members for many years. Hope the atmosphere does not change any more.
Gabriel and Omar ROCK!!
Thank you Gabriel and Omar for making this such a fun filled and amazing trip for our family of 6!! You guys bent over backwards to accommodate our questions, changes, reservations, seats for shows, pool side chairs, and alcohol requests. We soooo appreciate your kindness and for taking such good care of us. You guys are the best!! Can we request you next time?? 😁
Wonderful Wedding Weekend at the Hard Rock
We visited the resort for our November 2023 wedding. The resort is beautiful; the food & drinks are excellent; and the staff is wonderful. The Hard Rock made the wedding planning process very easy & they work with great vendors. As I look back at our beautiful wedding pictures taken by JJ Studios, I am able to relive the beautiful moments from wedding day.
I'll start with the negative, they put us in a ground floor room directly across from a construction zone. Buckets & debris everywhere. We were woken up at 5 am with constant noise. We requested a new room, which they put us in a very nice room in bldg. 1, super quiet, beautiful pools. Unfortunately, I have to be gluten free. The previous reviews said how accommodating they are. I have not found that to be the case. There is plenty of food to eat, fruit, veggies & tacos etc. They DO NOT have any GF breads, buns, pancakes, waffles, pastries or pizzas. I have asked at every restaurant and have been told they do not have it. We've stayed at so many resorts in RM, I've never had an issue with gluten free options before. The staff is lovely, everyone is really friendly. Overall the resort is beautiful.
Stuck between a Hard Rock and a Hard Spot
I have been traveling to high end resorts with Family for decades. This was literally the worst experience to date. This resort purports to be a high end property. No way! We were on the third floor, and the elevator serving our building was inoperable! No reason stated, just a fact. The air conditioner in our room was down for over two (2) days in 90 degree weather. This is an “all inclusive” resort, yet the professed best restaurants were either closed or “unavailable.” Do not waste your time here. This is a horrid property!