Customer Ratings & Reviews
TripAdvisor Traveler Rating2857 reviews
Recommend- great location, concierges, & breakfast
Beautiful historic building just a few blocks from the zocalo. Great location in centro histórica. Hotel has the best buffet breakfast - waffles, cooked vegetables, Mexican, coffee, fresh fruit, juices, pastries, and much more. The concierges, Alex and Edgar, were so helpful. Recommend
In Hilton, your hard earned status means nothing
And prior to my check-in, I wrote to the hotel requesting an early check-in, but I never received any response. Upon checking, the junior receptionist was unpleasant rude and helpful. I told him I was a diabetic. I need to clean room for injection and I also told him about my go member status. He seems don’t care about that at all. Eventually I spoke to the on-call manager. She said the hotel is fully booked. If I want an early check-in I need to accept a lower category of rooms otherwise I need to wait for much longer if I insist on checking in the category I was booked. Not until 11 am a room was allocated. It was in the attic the room was dark and the noise isolation is poor. I mention about my gold member status again and again she doesn’t care much about that. My welcome drink is a can of cola cola. She said I can take it from the fridge myself, but she said if I take more than one I need to pay for it. The next day I asked the concierge for help to buy a bus ticket to Acapulco. The concierge only offers the most expensive ticket. When I asked if there was other alternative, he said all the other buses are dangerous and I may get Robbed during the journey which I find totally absurd. When I insist on information of other companies, he and the receptionist begin to speak in Spanish, which I understand a rude and unfriendly words which make me very angry. I reported that to the manager, but she said her daughter was ill and need to leave early so I did not want to waste her too much time later a Manager called ALEXIS email me to apologise about those incident and offer some compensation in rewards points, but far I receive nothing.
Convenient stay in the center of the city
The rooms are a decent size, they are not super roomy but you don't go to Mexico City to stay in your room. Otherwise the beds are comfortable and the sitting area is a nice place to relax. The breakfast is good, it gets the job done and they have fresh fruit and cafe de la olla. The hotel itself is in a beautiful old building with mosaics on the walls and centrally located in the historical center of the city. The area is safe and well lit. If noise at night bothers you, I would take a travel white noise machine. Being right in the center of the city it is going to be noisy at random hours of the night.
Mexico City First-timer
The location of the hotel was perfect. The service was excellent. The accomodations comfy and clean. Breakfast was amazing! And the overall design of the communal spaces are warm and homey. We were treated so well we would definitely stay again.
They have rooms here that their only windows face the inside of the hotel :/
Nowhere did I find in any description when booking do they mention this. Such a bummer to arrive to this room. On top of the water never getting beyond luke warm, the a/c never getting comfortable enough to sleep through the night to the wifi being out for over an hour