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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2873 reviews
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Jun 05, 2023Great spot everything near .
It’s a great hotel , needs some renovations, but overall great . Great staff and many things near by. It’s a bit loud since there are clubs near by. Not for family, more like for friends or couples . I couldn’t want to bring my kids, there were protest daily , it was scary .
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Jun 03, 2023Not to Hilton Standards
Being a Hilton is probably one of the ones that bring Hilton a bad name… Room is outdated, has a weird smell and super hot. Asked the front desk if they can bring it to a lower temp and nop, it didn’t happen. We were sweating in the room. If booking the hotel and they give you room 219, please say “NO”. Sofa bed looks like it was left outside for a few days. Just be aware that it’s not to Hilton standards. Location is good but that’s it. Better hotels at same price near the zocalo. Again, book at your own risk..
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May 23, 2023Mostly good with some issues
Room 320 for 5 nights. Front desk staff friendly with some English fluency. Pros: Good location in Centro Good toiletries: shampoo, conditioner, lotion and soap. Free breakfast. Mexican candy at check in for Gold/Diamond status. Clean rooms. Cons: Key cards easily allowed access to building but sometimes took 20 attempts to open door. Bed quite soft and either of us moving could wake the other. Shower water never got as hot as I would like. Small room space Breakfast lackluster. Visit El Cardinel nearby instead.
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Apr 17, 2023
This last visit was partly disappointing.
The hotel is a good Hampton Inn in a dream location (a few steps from Zocalo).I was there for the third time within 18 months.I had always been recognized as a diamond member and got upgraded to a suite. This time I received the upgrade only for the last night because the hotel was actually full. I don't really have a problem with this ( I saw that it was full) and I was thankful for the upgrade the last night.What enormously disappointed me was not receiving the same late check out time as I did in my previous stays. When I leave for Germany my flight goes at 19.50. I had generally obtained a late check out at 15 or 15.30. This gave me the possibility to go to the room and change shortly before going to the airport (between Mexico and Germany in March, April or September there can be a difference in temperature of 25 Celsius). According to my experience (e.g. in Chicago, Moscow, Athens etc) hotels are very generous in similar situations especially with diamond members. I have even been offered to keep the room till 8 p.m. without me even asking, (e.g. in Chicago twice). In Hampton Centro Historico I was told at the front desk that it would be absolutely impossible to keep the room later than 2 p.m., because all rooms would be booked for the evening with check in at 3 p.m. It was clear to me that this statement did not correspond to the truth. I went to my room and immediately booked through the Hilton webpage a room for the present night. This worked without any problems. All kinds of rooms were available that day . I ran downstairs and informed the front desk of my new booking, clearly causing surprise. I asked to be able to keep the same room, which all of a sudden became easily possible (so nobody was checking in at 3!!!). I paid for an extra night with Hilton points: my last hours in Mexico were precious enough to me to sacrifice Hilton points in order to enjoy the time with comfort. Nevertheless, I was very disappointed by the whole story: The statement that all rooms would be booked did not correspond to the truth. Obviously, someone just didn't want to let me keep the room one hour longer because of some narrow-minded criterion. Very sad. Above everything I appreciate the truth.
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Apr 13, 2023
Centro Historico Hampton Inn a Gem.
Hampton Inn-Mexico City-Centro Historico-I don't write many reviews but felt strongly in giving a positive review on the Hampton in Mexico City. I spent 4 nights there with friends. The Front Desk is professional, helpful and accommodating. I'd like to mention the Front Desk manager, Omsheila, & a few of her helpful co-workers, Ulisses, and Alex. The breakfast crew, about 4-5 individuals, coordinate having a fresh and hot breakfast out by 6:00AM every morning. I felt it was better than most hotel breakfasts provided. The crew also keeps it clean, and restocked. Housekeeping was provided every day. My room was cleaned, towels were fresh, and carpet was vacuumed every day. The bed & pillows were very comfortable. Eddie, a Valet assisted me with my luggage and a Taxi. The hotel allowed us to check in early which was appreciated. I would prefer a room down a hall, rather than overlooking the Atrium which can get noisy. Everyone working there was so helpful and friendly. The location is fantastic! About 2 blocks from the Plaza. Plenty of good restaurants, coffee shops, and a "panderia" across the street. Very pleasant stay.