Customer Ratings & Reviews
TripAdvisor Traveler Rating1877 reviews
Hilton Hawaiian Village
The mattress sucked. The view was superb, beach and snorkeling was awesome. Being an owner I expected more. Seems Hilton just wants my $, no more, bye bye Hilton. I mean come on the owners waiting area just plain ass sucks. No water, no juice, nothing but an uncomfortable chair and A.C. that just sucks. Do not buy into this B.S., you will REGRET IT 4EVER!!
Too Many Lines
Nothing leisure here, just lots of lines to stand in for towels, pool chairs, elevator, and pretty much all else. Extremely high priced drinks and food. Go across the street and other resorts for better service
First, I'd like to begin by stating that I am currently staying at this hotel as I write this review. I usually do not leave lengthy reviews, but given my experience thus far, I felt like I wanted to share my experience. Being that this is my first trip to Honolulu, I had high hopes for this hotel. So far, this hotel, staff, and amenities have only been average. However, the price that the hotel charges is well above average at over $500 per night. The shortcomings that I am going to tell you about explain why I will never become a vacation owner at any of the major hotel chains....your dollars are the same everywhere, but the service and amenities are hit and miss. We arrived at the hotel yesterday (4/1/2023). Upon arrival around 1pm, we were told that our room was not ready. The hotel has a nice relaxation room on the 8th floor with showers and lots of seating area. However, there was only food available for purchase through a vending machine. Other lounges that I have been to offer fruit, bottled water, coffee, etc. I am certain that if I was sitting in the time-share preview area that I would be given plenty of free goodies while sales people hit me up for vacation ownership. Anyway, by 4pm the room was still not ready. I find this odd as the hotel guaranteed the room by 4pm. Finally, around 4:30pm, I was alerted that my room was ready. It is evident that the hotel is very understaffed. While I was checking in, there were only two people working at check in, yet there was a line a mile long. I will say that the bell staff here is excellent. The bell staff is really on it, and well worth the money to use their service. We finally arrived in our room. The room itself is very well appointed with nice wood floors, a full kitchen, and a balcony with a view of Honolulu. The air conditioning does not work very well, the ice machine in the freezer is broken, and the TV service is spotty. I called the front desk to report the issues. Engineering is unavailable, so bags of ice were delivered to my room free of charge. The people at the front desk were polite and the people who delivered the ice were polite. Today we went to explore the Hilton Hawaiian Village. Architecturally, the village is very nice with many Koi ponds, green landscaping, and waterfalls. There are plenty of high-end shops if you are into those things. I went to two food establishments where staff were rude. Further, when I went back to my hotel to ask some questions about things to do, staff were not overly polite and seemed bothered by my questions. I then ventured over to the lagoon pool. This is the pool with water slides. The pool was overcrowded with kids and had no chairs available. One of the hot tubs was broken and the other was packed with kids, so no fun to be had there. Plus, it was so crowded that there were no chairs available and there was no security or wait staff on site. I then inquired about a spa treatment. I was told that treatments are available, but that the spa amenities (hot tub, sauna, and steam room) are all shut down due to COVID. WTF!?! Again, this is my experience thus far and I have not even been here 48 hours. I'll update this review at the end of my trip. However, thus far I'm not impressed.
The Hilton is a 5 star resort in Waikiki. The amenities of pool and work out facility are excellent. The one bedroom unit we had was large and having a full kitchen was great so we could cook our own meals. The resort is near the bus stop and walkable to lots of dining and shopping. Staff is wonderful and attentive to all our needs!
We had a 1-bedroom suite on the 32nd floor with a city view which was nice. You could see the beach on the left side from the great balcony, with mountains in the background behind the other skyscrapers in front of us. Plenty of space in the living area, fully functioning kitchen, bedroom and bathroom. Nice selection of TV stations and great to have a washer and dryer in the room. All the staff we encountered were extremely nice and helpful. The pools were crowded, and it being winter, a bit too cold for us to get into. The ocean water was cool also, but we enjoyed sitting on the beach and relaxing. We did rent 2 beach chairs and umbrella 2 days; with the Hilton discount it came to $84.25 each time, which wasn't bad. The second day however, wind uprooted 3 umbrellas and they took down the remaining ones for safety. We could not enjoy the beach without an umbrella, so we left and they gave us a full refund. The resort area has plenty of shops and restaurants in the center area that were convenient and excellent. We walked through most of them, and ate there 3 times for supper. There are also several ABC stores onsite with clothing, other essentials, drinks and other food items. The only minor negative would be the frying pan in the unit needs replacing. It has a warped bottom that spins every time you touch the spatula to the pan. We had a very nice time at this great resort!