Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Excellent resort, fantastic staff.
We came in a large group of 21 for a family vacation. Although there were some small hiccups, our overall stay was fantastic. The service was impeccable. I would especially like to mention Ernesto at Travel Club beach, Jesus at la Adelita, Alberto at Portofino and José at Chang Thai for their superb service. These people made our stay extra special. The rooms have been updated (we stayed in governors suite beachside), the pools are great, the food was fantastic- our favourite restaurant for breakfast was la Hacienda, for lunch we liked El Gran Azul. All the à la carte restaurants had delicious food and good selection for every type of food preference. The only small problems were the beach erosion- which is not really in the control of the resort- and some issues with their room key system (we had to reset twice). Small stuff in comparison to a week of family bliss.
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White sand vacation A Success
Overall a great resort with a team inside that cared about your stay . Any concern we had was quickly addressed with a professionalism that was not lost with us. The food was not perfect every day but certainly close enough for a resort of this size. The beach had areas that were more swimmable than others that was good. The pools and bars were perfect. Tip your bartenders, servers , drivers and anyone else that helps you, I cant believe how many people I saw that didn't tip a thing! They all try so hard to make your experience a good one. Go here and enjoy a great trip in Sunny mexico. VIVA MEXICO :)
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Great service, poor food
Overall 4/5 experience due to friendly staff, beautiful territory and diversity of flora and fauna. The only issue I have is with quality and diversity of food. Too much sugar in everything as well. I also did not like upsetting experience to upgrade me for Rewards sign up.
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White Sands Lobby Bar- Roger, Roger, Roger!
This review is specifically for Roger at the white sands lobby bar. He was absolutely amazing!! He made our holiday! Weeks later we still talk about him & his fabulous drinks & service! He was always so happy & pleasant & made us special drinks. He knew us when we walked up to the bar & he felt like a friend by the end of our trip. We would go back here if we knew it was Roger working! He would always laugh, knew what we wanted to drink, & would make us drinks without asking. He is the absolute best!! We loved Roger & without him our trip wouldn’t have been near as good!
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Family vacation
Spent 7 days with family, 2 kids aged 8 and 5. Great trip. Check in was smooth and easy. Took a couple of days to not need the map to get around but once we figured it out we were good. We mostly ate at the buffet because of the kids but there was enough variety and options to keep us all happy. Kids loved the ice cream and smoothie bars. We are at Bahia and brassa and I have to say it was amazing. Pools were excellent, bar staff were very friendly and accommodating. Beach was spectacular. Some seaweed on the morning but it was cleared as the day went on. Shuttles to go to rooms and other lobbies were abundant. Nightly shows were great as well. All staff were friendly and very attentive. Will be back