Resort Details

OnSite Dining
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • La Laguna Restaurant

    Italian corner and Show Cooking. Breakfast, lunch and drink service


  • Opavao Restaurant

    Located in the Grand Palladium White Sand, Brazilian cuisine


  • Portofino Restaurant

    Located in the Grand Palladium White Sand, Italian style cuisine

  • Punta Emilia

    Located at the Palladium White Sand, "Rice & Fish" "a la carte"


  • Ribs & More Restaurant

    Located in the Grand Palladium White Sand, Grill and barbecue style dinner

  • Various Lounges/Bars

    -Riviera Lobby Bar

    -White Sand Lobby Bar

    -Kantenah Lobby Bar

    -Colonial Lobby Bar

    -Churchill Bar

    -Hemingway Bar

    -La Plaza Bar 

    -Sport Bar 

    -Sunset Boulevard

    -El Teatro Bar

OffSite Dining
  • Chang Thai

    Located in the Grand Palladium Kantenah, Thai cuisine

  • El Dorado Restaurant

    Located in the Grand Palladium Colonial, Barbecue style cuisine


  • Gran Azul Restaurant

    Located at the main pool of the Grand Palladium Colonial - serving breakfast and lunch

  • Kabah Restaurant

    Located in the Grand Palladium Riviera - serving breakfast, lunch and dinner

  • La Adelita Restaurant

    Located in the Grand Palladium Colonial, Mexican cuisine


  • La Hacienda Restaurant

    Located in the Grand Palladium Colonial - serving breakfast, lunch and dinner

  • La Lola

    Located in the Grand Palladium Kantenah, Spanish cuisine


  • Sumptuori Restaurant

    Located in the Grand Palladium Kantenah, Japanese style cuisine


  • Tikal Restaurant

    Located in Grand Palladium Kantenah - serving breakfast and dinner

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access
On-Site Wedding Services
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.

    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Direct access to a beach
  • Fitness center on-site †
  • Motorized Water Sports †
  • Non-Motorized Water Sports

    Includes stand-up paddleboard

  • Pool

    There are 7 pools onsite.

    • Large lake style pool - located at the Grand Palladium Colonial side
    • Adult only pool - located at the Grand Palladium Colonial side
    • El Rinconcito Pool - located in the Grand Palladium Kantenah
    • Large Lake-Style Pool - located at The Grand Palladium Riviera
    • The Island Pool - located in the Grand Palladium Kantenah (adults only)
    • Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah 


    This property has swim-up bars.

  • Spa †
    Zentropia Spa. Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Tennis court

    6 tennis courts onsite

Off-Site Recreation
  • Children's program, onsite

    Baby Club for infants 1-3 years
    Mini-club for children 4-12 years
    Teens Club for children 13-17 years

    Located at the Grand Palladium Colonial or the Grand Palladium Kantenah

  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7412 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Vacation at Grand Palladium Resort

    The lobby's of each resort are gorgeous. The pools are spectacular and the food was amazing. We have stayed at Grand Palladium 3 times and they never disappoint.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Francisco was the best. So much fun!!

    We had a great time on Valentine’s Day with Francisco doing mugs and an even better time tequila and mezcal tasting!! He was so much fun and we learned a lot and tasted so many brands. Fun with the group and a great time all around. Lots of laughs.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Meh...It was an ok experience

    First off, we did not choose this resort personally as we were here for a wedding. It's way too big for our liking. Pros: Lots of food options (buffets & a la carts) Pools are super big so you don't feel like you're on top of anyone Cons: No entertainment or engagement around pools during the day. Super boring. The Reservation process for restaurant is a complete joke. Many times we went for dinner (the couple of times we did get a place via the app) the restaurants was practically empty which has me question why it always says its fully booked when it really isn't. No beach that is swimmable other than a small patch of water in front of the Kanatah area. I don't think our room was actually (properly) cleaned when we arrived. There was a random shirt still lying on a table and the sink/counter still looked dirty from the people before us. Tips for Resort: Your lunch buffet at WS is better than the breakfast/dinner combined. Whatever menu/chef you have on the lunch, spread some love to the dinner portion. Tips for Travelers: If you don't like walking or have mobility issues, do not book this resort. Period. Would I come here again, absolutely not, but again this isn't our style of resort. We are beach people and prefer smaller resorts.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    NOT a 5* Hotel/Resort

    Not a 5* Hotel Absolutely NOT a 5* Hotel, and barely a 4*. The lobbies of each individual hotel are amazing, clean, great architecture, well maintained with up to date furniture and deserving of 5* status. Some of the restaurants are also in great condition and deserving of 5* status, however, some are plain cafeteria type 3*. Ninety five percent of the staff, cleaners, waiting staff, bar staff etc. make this hotel what it is, and are the backbone of the resort. Without the hardworking staff this place would not be worthy of a visit. The concierge in White Sands, not fit for purpose. Asked for things to be done and never actioned, just ignored. Took 3 visits to get a light fixed in the bathroom. Booked luggage to be collected, ignored. Fridge in room not restocked daily. Some of the public areas in our ‘Villa’ not cleaned and to be honest filthy. Suites large and spacious but an unbelievable amount of damage, and very dated. Kept clean but in dire need of refurbishment. TRS. Well what can I say, sell, sell, sell. At one breakfast I counted TEN TRS sellers tempting customers to buy in to this. The irony being there was not sufficient food for paying guests. Definitely a case of a need for less selling staff and more serving staff. More often than not breakfast at White Sands was sub-standard. Fruit, juices, cutlery, dishes and glasses were consistently lacking waiting tens of minutes to be restocked. Basically insufficient staff to cope with demand. However, as previously stated the staff were polite, helpful and just plain NICE. At the Bahia y Basa restaurant the food was amazing, as were most of the A la Carte restaurants. However, Lorenzio is one miserable man. If you don’t like your work, then find another job. Totally discourteous and basically down right rude. All inclusive, well yes but no. I fully understand having a Premium Drink List which is payable. But DEMANDING payment for Jack Daniels which is NOT on the Premium Drinks List is again unacceptable, especially when all other Lobbies, Bars and restaurants do not ask for additional payment. Simply ridiculous at the White Sands Lobby. Mentioned this to the Concierge, at White Sands, twice and nothing heard back from then as to why! Disgraceful and discourteous to ignore paying customer’s comments! Overall, yes, great place. Huge resort, plenty to do with fantastic wildlife surrounding you. But again maintenance is an issue. Some of the roads have potholes worse than the UK, which is unbelievable. One person needed first aid from staff due to the terrible state of some of the paths and roads. Five star, NO, NO, NO. Juan and Marcelino at the Secret Pool, Katyr at the Buffet Breakfast at White Sands, and all the staff at the Sports Bar. What can I say? You all deserve a mention, as you are all amazing, kind, polite, funny and just NICE people. Without seeing you all on a daily basis the holiday would have been a disaster and you made our holiday enjoyable. Thank you all very much indeed. And thanks for allowing us to test our poor Spanish speaking skills on you all, and being so accommodating in speaking to us. To the management at White Sands, sort yourselves out, as you are a disgrace to the people who work for you. You are paid to be leaders and managers, so do your job and stop trying to SELL, SELL, SELL and make sure your customers, who by the way are paying for this service, get the service they have paid for and rightly deserve. More fool anyone who reads this review and then holidays at the White Sands. You have been warned!

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful hotel and great service

    Me and my family had a great time! Beautiful hotel, lots of wild animals and lots of entertainment. Cielo our concierge did an amazing job helping us with what ever we need. Never had better service

    Feb 13, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
  • AdvisoryRoom service: From January 1, 2022 the charge will be USD 15 per room and service.
  • AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Hotel Spring Break Policy: 

    This hotel cannot guarantee a spring break-free environment.


    Transfer Policy:

    A price may display when children stay free, if your vacation includes transfer to your hotel.


    General Information:

    Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319