Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5952 reviews
  • 5.0 star tripadvisor rating
    Excellent resort, fantastic staff.

    We came in a large group of 21 for a family vacation. Although there were some small hiccups, our overall stay was fantastic. The service was impeccable. I would especially like to mention Ernesto at Travel Club beach, Jesus at la Adelita, Alberto at Portofino and José at Chang Thai for their superb service. These people made our stay extra special. The rooms have been updated (we stayed in governors suite beachside), the pools are great, the food was fantastic- our favourite restaurant for breakfast was la Hacienda, for lunch we liked El Gran Azul. All the à la carte restaurants had delicious food and good selection for every type of food preference. The only small problems were the beach erosion- which is not really in the control of the resort- and some issues with their room key system (we had to reset twice). Small stuff in comparison to a week of family bliss.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    White sand vacation A Success

    Overall a great resort with a team inside that cared about your stay . Any concern we had was quickly addressed with a professionalism that was not lost with us. The food was not perfect every day but certainly close enough for a resort of this size. The beach had areas that were more swimmable than others that was good. The pools and bars were perfect. Tip your bartenders, servers , drivers and anyone else that helps you, I cant believe how many people I saw that didn't tip a thing! They all try so hard to make your experience a good one. Go here and enjoy a great trip in Sunny mexico. VIVA MEXICO :)

    Jan 28, 2023
  • 4.0 star tripadvisor rating
    Great service, poor food

    Overall 4/5 experience due to friendly staff, beautiful territory and diversity of flora and fauna. The only issue I have is with quality and diversity of food. Too much sugar in everything as well. I also did not like upsetting experience to upgrade me for Rewards sign up.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    White Sands Lobby Bar- Roger, Roger, Roger!

    This review is specifically for Roger at the white sands lobby bar. He was absolutely amazing!! He made our holiday! Weeks later we still talk about him & his fabulous drinks & service! He was always so happy & pleasant & made us special drinks. He knew us when we walked up to the bar & he felt like a friend by the end of our trip. We would go back here if we knew it was Roger working! He would always laugh, knew what we wanted to drink, & would make us drinks without asking. He is the absolute best!! We loved Roger & without him our trip wouldn’t have been near as good!

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Family vacation

    Spent 7 days with family, 2 kids aged 8 and 5. Great trip. Check in was smooth and easy. Took a couple of days to not need the map to get around but once we figured it out we were good. We mostly ate at the buffet because of the kids but there was enough variety and options to keep us all happy. Kids loved the ice cream and smoothie bars. We are at Bahia and brassa and I have to say it was amazing. Pools were excellent, bar staff were very friendly and accommodating. Beach was spectacular. Some seaweed on the morning but it was cleared as the day went on. Shuttles to go to rooms and other lobbies were abundant. Nightly shows were great as well. All staff were friendly and very attentive. Will be back

    Jan 26, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319