LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6312 reviews
Ribs & More Waitor: Leandro
Excellent service, excellent food! He was very nice. Our food was incredible. Service was fast, the appetizers were great. Staff was very accommodating as we arrived an hour prior to our reservation and they seated us.
Poseidon great service
This is our favorite restaurant on property. The food is excellent and the service is great. We had Jesus as our server and he was very attentive. He recommended the mahi mahi and the rice dishes which were all great. We were never without a drink either!
It’s like returning home to see all of our family. We love the staff.
The country burger band at the colonial pool on Friday is the best band. Americans like this kind of music. I wish they could play in the lobby. I wish some of the shows could be updated. After many visits we’re ready for something new
Grand Palladium has always been a great vacation. I would recommend it to anyone. Tis was our 4th trip to one of their locations. The staff is wonderful and treats everyone as VIP's. I will continue to vacation at the Grand Palladium Resorts.
Food was excellent and service was great! Our server did a great job and was on top of all our needs. He was good with meal descriptions and helpful with decisions. I would definitely come back to Portofino for another meal while I’m staying at the grand Paladium