Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.


Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory Grand Palladium White Sand Resort & Spa in Riviera Maya announces temporary closure of rooms due to refurbishment works in 2024.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6917 reviews
  • 3.0 star tripadvisor rating
    Disappointing stay

    We have stayed at the White Sands several times in the past and this resort has gone downhill. Beach is gone, no snorkelling anymore, no swimming in ocean, Beach bar closed, no access to Pool de Rocas anymore etc. Rooms are dated and furnishings are rundown. I could go on, but you get the idea. If you are thinking of staying at Grand Palladium you are better off at Colonial or Kantenah.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Great holiday

    Overall a great holiday and experience at this hotel . Lots of space in and around the pool areas, great availability when booking the restaurants. Great experience of most of the restaurants with quality food, drink and service. Helpful staff everywhere around the hotel. Maintenance of the whole resort was great , the grounds are beautiful. We did upgrade for a larger room and access to TRS facilities which made our holiday even better. We are returning with our friends next year . Can’t wait

    May 18, 2024
  • 3.0 star tripadvisor rating
    Kind of wonky

    This was our first time at this resort and will be our last. Unfortunately. Upon arrival, the hotel looks amazing! Very beautiful lobby and friendly staff. As we checked in we were told we'd have to wear some kind of tracking device bracelet during our stay (LOL) what....? There was some kind or surprise charge when we got there and of course it was hidden in the fine print of the fine print....The map is extensive as is the resort. Turns out its 3 hotels in one location. We were there for 7 days. As we arrived to our room, which was pretty central - I think - to everything I was somewhat disappointed. It seemed like it needed some new paint and some other touches. The tub is exposed - meaning there is no wall or any kind of privacy. We didn't end up using the tub as our daughter was with us and the no privacy thing was weird for all of us. The sink has no privacy when you use the bathroom, you wash your hands and booger check with everyone in the room watching. The shower had its own door but again, once out of the shower everyone is there to greet you as you do your after shower privacy..... The toilet seat was wonky, it was a cheap, thin plastic one that was literally tilted. Very strange and somewhat stressful when you had to sit on it, which made it bizarre when 'reading a magazine'...the shower head was ok - there were two options and one was adjustable to height but kept sliding down and away from you. The shower head on the tub broke off when I tossed my towel into the tub!! We called to let them know and when the repair man showed up he told my husband it happens all the time!! lol what...? My husband asked him to fix the toilet seat which he did but it quickly wonked out again!! Now as petty as these things may sound - the issue is many people, like my husband, work very hard to gift us with wonderful vacations to what are supposed to be 'higher end' resorts so for these things to be the case is questionable to say the least. I also think people's standards have lowered considerably on many levels so folks are fine with mediocrity. The food was good. Breakfast my favorite. They had good coffee and the service was always great!! All employees were friendly and attentive. We tipped them often for their wonderful service. The hotel is large and somewhat confusing to get used to the layout. There are three hotels in one and sorting out what's what took a few days. Even with maps and arrows all over the place, I found many were lost as well as myself. Around day 3 -4 you'll get the hang of it. There are lots of golf cart drivers that will either take you around or tell you where to go if you are lost. All of them were kind and happy to help. The lobby is really beautiful and their bar is convenient, offering coffees water and all the things.... The lobby is just off of the lagoon and what seems to be sewer or some kind of cess pond. Many of the days the water closest to the lobby not only smelled disgusting, but looked even worse. Which lined the pathway to the restaurants. I gagged once, it was so smelly. Lost my appetite....Not clear what was going on there. The entertainment is good. The white party on the beach was fun. There was something to do every night, but the DJ was playing the same set lol...the pool was very large but we opted to stay on the quiet end of the beach. The restaurant on the beach was NOT good AT ALL. Do not eat there. Keep an eye on the times for the buffet restaurants as they close sooner than you think. Make reservations for dinner for the whole stay the day you arrive - they book up quickly - at least they did when we were there. All in all it was just OK. We'll be trying another resort on our next trip to Mexico....

    May 17, 2024
  • 5.0 star tripadvisor rating
    Viva La Mexico

    The room was nice and cozy . The food was good and nutritional . The service was excellent. Transportation was great.

    May 16, 2024
  • 5.0 star tripadvisor rating
    Travel Club on the beach

    The travel club on the beach is awesome....It should be called Ernestos......Adela is an outstanding person...She even knows what time to bring you the first drink...How you like it.... .The bar tenders Hermelindo and Ernesto make outstaning drinks....The best place to go hangout, meet people... Dont forget to leave them a great tip! These guys work hard to ensure your vacation is extraordinary

    May 16, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319