Resting on the beautiful Pacific coast of Mexico, this oceanfront retreat provides the perfect blend of relaxation and fun ideal for families and couples. Surrounded by 15 acres of botanical gardens and beautiful sandy beach, guests enjoy a selection of fetching restaurants, several entertaining bars, refreshing swimming pools, an appealing spa, a quiet pool for adults, open-air massage services and an exciting children’s activity program and play area.


Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2011
Floors: 3
Total rooms: 355


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 11351 reviews
  • 5.0 star tripadvisor rating
    Buena experiencia

    We loved Ramona’s service and guacamole, she was always checking up on us. Bernardo made his amazing drink and was very nice when coming up to the 18+ bar. El Capitán David was very gracias and attentive. We appreciate the service from everyone at Portofino because we felt welcomed, Thank you. Muchas gracias

    May 28, 2023
  • 5.0 star tripadvisor rating
    Amazing staff!!

    Stayed at the palladium for 10 days in May . Loved this hote! Upgraded to family selection and well worth the money . Quiet pool , great food , lots of towels , amazing service ! Staff here is beyond impressive and what definitely makes this hotel so special! Shout out to Julie , hilda , Jose , Zaria, Daniele at the Nest!! Carlos , Carlos Alberto and Pedro at the family selection pool !! Alicia was always working so hard to make sure bathrooms , pool area , restaurants were spotless ! Love this hotel and definitely will return !

    May 27, 2023
  • 5.0 star tripadvisor rating
    Great place to stay

    Grand palladium was an amazing experience. There was so much to do on and off the resort. The staff were super friendly and accommodating. The resort had an authentic feel to it which made it even better. The room was always air conditioned and we got fresh water bottles every time it was requested. We had no issues while staying here. Would recommend this resort to anyone visiting Puerto Vallarta.

    May 27, 2023
  • 5.0 star tripadvisor rating
    The very best!

    Thank you Nadia for standing out! The employees here are amazing and so helpful and kind :) We stayed for a week and could have stayed longer - everyday there was something new - food was absolutely fantastic

    May 26, 2023
  • 4.0 star tripadvisor rating
    Great vacation & wedding with family & friends

    Truth be told I was worried about this resort based off reviews. Especially since we have a large wedding party. With 57 guests we expected check in to take some time. It was a late check in as well. We were all greeted with a nice cold beverage while we all checked in. A few guests including us the bride and groom had a few issues with our rooms. A few other guests had issues with having a king bed when they requested a double and vice versa. Another guest had issues with their toilet. And had to be moved to a different room the next day. There was a whole other issue but had to do more so with the airline and not the resort. Either way it was all initially very frustrating for us and our guests. Overall, rooms were a bit outdated but clean. AC unit worked fine for us. Some rooms, the AC unit only works when your patio door is closed and locked. Though we barely used the mini fridge it was always restocked. House keeping was good. Our room was located by the adult pool and no noise or disruptions whats so ever. We had one guest where they did mention their ceiling was leaking. Someone did come to repair it but it was still leaking a bit. Other than no other complaints. Important to know is that there no elevators at this resort and some rooms require you to go up or down a few set of stairs. Based off reviews I was expecting the worst food ever but truth be told it was all pretty good. We all looked forward to breakfast omelettes, plantains, and tacos. Most of the a la cartes we're good and a nice change from the buffet food. We only got to try the international, italian, and mexican buffet (dinner on the beach). The international was our favorite. The filet mignon and asparagus soup was very good. As for the italian, the pizzas were no good but the chicken cordon blue was great and the alfredo was decent. Other guests said the sea bass and the risotto was amazing! Other guests who tried Bamboo and Mexican said the food was okay but nothing special. To book your a la cartes you need to book the night before or first thing in the morning through the app. Or you can go to guests services. If you are trying to book for more than 6 it's best to go to guest services first thing at 9 am when they open. The most they can do is a table of 6 per room. So if you have a bigger group you need at least two other people from different rooms to help book the same reservations. It was a bit disappointing as we really wanted to enjoy dinner with our guests. But mid way into our stay we all figured to make the most of it and book our reservations separately. In terms of amenities. Our friends said the spa was good, gym had everything you needed, and the pools were all very central. We enjoyed how close the main pool was to the adult pool and even to the beach. Our wedding party had a lot of kids so they enjoyed the pool and beach. The beach is a bit rocky when you are in the water so be very careful. There was also a snack bar available all day by the main pool and beach. As for night time entertainment the sports bar is where we spent most of our nights. They have snacks available and you can order appetizers like wings, poutine, jalapeno poppers, etc. And they are open until 2 am. The resort lobby hosted an event every night. One night we enjoyed the silent disco, another night it was Circus du Soleil theme, following night 80s music theme, and the last night of our stay karaoke night. As for our wedding I was worried about planning everything via email and though at times response time took awhile, our wedding planner Yessenia and manager Miriam did an amazing job. We chose a wedding package but I also brought my own decor as I wanted to add a few touches of my own. The ceremony was on the sky terrace and the reception on the beach deck and it was perfect. Absolutely beautiful! Our guests were so amazed and I have Yessenia and Miriam to thank for that. At the end of the night they decorated our room and the next morning we had breakfast served at our door. It was a very nice touch and made us feel very special. Overall, my husband and I were pleasantly surprised with our stay and how our wedding turned out. It was an amazing time with family and friends and they all seemed to enjoy the resort as well. I am sure there are many other resorts that's are more grand and up to date that provide better food BUT we personally admired the lush greenery, the clean beach and clear waters, and over all the beautiful scenery. The food, room, and amenities were all to our liking. Most importantly we had an amazing wedding and vacation with our family and friends. We would definitely come back.

    May 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319