The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. The Grand Palladium Costa Mujeres Resort & Spa, built ensuring the minimum environmental impact and the protection of the native species, stands apart for its architectonical modern design and the top-quality services offered, elevating the “all inclusive” concept to a new luxury level.

Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.

The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.

Location

Costa Mujeres
Cancun International Airport (CUN) : 18 miles

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10737 reviews
  • 5.0 star tripadvisor rating
    William and Pedro at portifino

    Pedro was professional server and treated us with the most respect, him and William were quick with service and we had one of the best nights at this resort! He was one of the best servers we’ve had all week. The food came out quick and was still hot, best service!

    Jun 11, 2024
  • 1.0 star tripadvisor rating
    Beautiful on the outside, terrible on the inside

    I did not enjoy my stay here. The best thing about the resort was the pool and the Spa. Other than that I would never stay here. 1st day we arrived we requested double beds. They gave us a King bed. Discuss with the staff that we need double beds and oh lorsh here comes the run around. After hours of going back in forth they finally find us a room. We pack up and move only for the next day the air to stop working. We then pack up and move again. After getting to our new room we got dressed and went to have our beach dinner, come back the power is out. What makes this situation worse is that the staff had just moved my aunt out of that room due to the power and yet they thought it was okay to put someone else in the room. We finally move to a room which will be our last. The circulation of the air is awful as you burn up at night and the beds are extremely damp. If we left money or clothes out it would all literally be damp. As I'm brushing my teeth u start to see ants coming out the cracks of it. I was so tired of moving I just dealt with it. The shower head was awful and looks to have been broken. Oh and not to mention the buffet was terrible. If you want bacon you have to ask them for it vs it being out. Everything is egg based for breakfast and not mention non of the food was hot unless you got it fresh off the grill. Over all I would never stay here again nor recommend to to anyone. Beautiful on the outside terrible on the inside.

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    Amazing kids club for toddler!

    The Grand Palladium Costa Mujeres Kids Club really made our stay! We were able to leave our 3 year old in the 1-4 kids club so my husband and I could have some time to ourselves. We would love to thank Vanessa, Sara, Nicole, Erika, Reyna, Jessi, Diana, Yilian and Alexia for taking such great care of our toddler! I felt very safe leaving my toddler in their care and she enjoyed going there everyday and they always had fun activities planned.

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Great all inclusive resort for families

    Great resort for families, lots of restaurants, activities for everyone. Marisol with the bracelet making and stand up paddle was amazing. I also loved the Zumba class on her beach and the spa, the Japanese restaurant was my favorite with revolving sushi. We also enjoyed jet ski on the beach. It’s a new resort and the amenities are pristine. Our butlers are top notch and provide great customer service and are attentive to our needs. Housekeeping is also excellent. I recommend this resort and hope to come back soon

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Go to Chang Thai

    Chang Thai was our first a la cart meal at the Grand Paladium Costa Mojeres. Everything was so good. We had an great meal, amazing service from Jorge. He encouraged our direction and volume in each appetizer and main course. We couldn’t say enough about how well we were treated and Jorge’s spirit. We had most things on the menu.

    Jun 09, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319