Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
Location
Costa Mujeres{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8458 reviews
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Mar 30, 2023Breastfeeding in the hall
We arrived at noon, checked in with a 4 month baby and GISELLE(hope that the management speaks to this person) told us that in 1 and a half hour maximum we would get our room. We asked if it could be faster because our baby had to breastfeed and would like to have privacy to do so. After waiting for that time they told us that there wasn’t still any room available. We renewed our request and waited for half an hour more… when we asked how was it possible that they couldn’t get a room in 2 hours, they told us that the policy said that the check-In was at 3pm. We ended up breastfeeding our toddler in the hall because their policy is not caring about you. My recommendation, never go there with kids, they just don’t care.
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Mar 29, 2023Destination Wedding
People were amazing. The guests were international from small children to old people. Staff was amazing, smiles from everybody, very happy people. Responsive. Food was good, drinks were cold and fast.
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Mar 26, 2023Good vacation
Overall we had a nice vacation week. If I go back, I will probably experiment more excursions... But I was afraid of traffic jams following the traveling experience from (and to) the airport. Plus: Nice clean place Well located Good animation Food ok Minus: Noisy room: you can hear everything 1h30 from the airport (traffic jams)
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Mar 26, 2023Overall, meh
tldr; I wouldn't recommend or go back. Let's start with the good, of which there is plenty: The resort is clean. The word "pristine" comes to mind. Many resorts pride themselves with cleanliness, but this is the best I've seen. The grounds are huge, requiring you to walk some distances. To some (like us) this is a bonus, some may not see it that way. However, there are golf carts riding around all the time and you can get a ride to your destination easily. There are also boats! WiFi is pretty good, except for the beach where there is no reception. Speaking on the beach, they keep it tidy and clear of seaweed which is nice. The less than stellar things, in order of importance to my family: 1. The food at the buffet tasted pretty bad. There were 8 or us and none of us enjoyed the food. We had better luck at some of the a la carte restaurants. Make sure you reserve spots on the day you arrive. 2. The pillows were very uncomfortable. We all work up stiff. 3. It was HARD finding out about activities. You had to ask 3-4 staff members every day just to find out what's available. Often the activities would be short in participants. No wonder since nobody knew about them. 4. In some resorts or on cruises you'd find that the staff tries to do whatever they can to accommodate. This is not that kind place. Rules are more important than accommodating you. Ex: No reservation even though the restaurant is empty? That's your problem. Go to the lobby to reserve. Overall, nothing special here, you can probably find a resort for similar $$$ but with a better experience.
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Mar 26, 2023
Family vacation after COVID
This was the first family vacation after COVID. We found it very relaxing! The only problem we had was that we we faced was that we wanted it to be longer! Everyone was very nice and willing to help out!