Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9773 reviews
Be aware. There are many places in Cancun to choose from- We chose this place because we read it was a fairly new five-star hotel . ROOMS- This is NOT a five star hotel! we have loaded a few pictures from just ONE of the rooms ( too many pictures to upload from the other 2). SERVICE-at times we felt there was a problem with inequality among guest, some employees keep asking if you belong to TRS, RCI or Regular guest... This really matter to some employees, and it will matter TO YOU when you don't get treated with equality. LOCATION- this place its so far from everything and its a dangerous road to drive there if you consider to have a rental car. We gave this place 3 starts only because of The Travel Club staff, they went above their way to erase everything terrible that was happening during our stay. Thank You Manuel Ortiz, Alejandro at El Dorado amazing guy,Irvin and Williams, who made my birthday a less stressful day from all the Hotel chaos. Families Choose Wisely. P.D. Management was very aware of all our dissatisfactions.
Warning if planning to book a wedding at this resort
Back in April 2023, I booked and paid my deposit for my wedding scheduled for April 2024 at this resort. To date, I have made multiple attempts to speak with a wedding coordinator or any wedding department staff member at this resort and have received 0 responses. It has been two months of attempting to book the vendors for the wedding day and I am still waiting for a response. I am 4 months away from the wedding day and have absolutely nothing arranged for the wedding. I have inquired about decorations, flowers, makeup, photography, mariachi etc, and have received 0 responses. I will update this review after the wedding day . Had I known I would be completely ignored by Grand Palladium Costa Mujeres wedding department staff, I never would have booked this resort to celebrate the most important day of my life.
A wonderful time!!!
We travelled with teenagers who played a lot of pool/beach volleyball. The entertainment crew made their stay so much fun! Special thanks to Guillermo and Alec!! Our daughter also celebrated her birthday during our stay and the crew at Bhoglai restaurant, including Ferdinand, Gil, Basant, and the Mariachi Band, made her evening so special!!! Her lunch at The Nest buffet was made special by Roger, who was so attentive and brought her a dessert with sparkler. Bravo team!!
Stay was very good. Everything that was expected.
We were very pleased with our stay and would come back again. This is a very classy place . Beaches are clean and well maintained. The lounge chairs are always available even when it is busy. Towels are available.
A little above average.
Overall, it was a good stay with great service at the spa, restaurants, tennis center, and travel club pool. This was my husbands favorite of all the Grand Palladium’s, but my least favorite. The only disappointment was the one day housekeeping came at almost 4pm and even though we were getting ready to leave to let her do her thing, she just left. The following day we were one of the first rooms cleaned though. Overall, would we recommend this resort? Yes. But I think there are better Grand Palladium’s available.