Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8763 reviews
LE Petite Chef- a must experience
What an incredible experience! Every course was amazing and the immersive experience was so fun! The chef had us laughing! The food was delicious. We experienced salad, soup, 2 main courses and dessert!
Great family vacation
Staff was so friendly and accommodating! They are very hard working and extremely reliable and helpful! They had a nice gym and an amazing Rafael Nadal tennis court. The kids daycare was so good, our kids loved being there and the kids programs in the evenings were really diverse; Sarai, Amy & Yevonne were so amazing. The pool was so nice and they had fun classes by and in the pool, fun water aerobic classes that my mother enjoyed and one of the instructors was so funny, I don't know how to spell it but his name sounded like "Jasio/Haseo". The different restaurant foods were good but average; the 2 buffet places were really good. I would also say the rooms were really pretty but walking around barefoot my feet got dark, so I would say they should do a slightly better job cleaning the nice stone floors.
Staff was very friendly, butlers were on point and responsive. Not impressed with food in general except for breakfast options. The hibachi was fun and yummy. Not enough bartenders at swim up bar. Beach service was excellent, water was comfortable and able to get in throughout trip. The seaweed was managed very well and not smelly or taking over the beach area. There are plenty of chairs poolside--no need for Survivor style saving of the chairs. We really found food for all at Isla Blanca buffet and breakfast everywhere was pretty good but was not overly impressed with food otherwise or poolside. Carts were available to drive you around the property as it is very large to visit all aspects. However, neither Family Selection or TRS check in offered guidance to where to eat, hours or you are here kind of info. The butlers send info the following day after you arrive for day events and resort info but this should be done the day you arrive. Take your cell number at check-in and get it set up then. Then you can also see what is available to start making reservations for activities as well as restaurants much easier. Rooms were beautiful and clean although set up much more like couples only and not as well situated if you are with just friends or want privacy. Silent disco was so fun!! Dancers are great in the shows. On site activities are fun-try them all!
Wedding in Mexico
It was not kid friendly for teenagers. My daughter kept getting yelled at for not being able to join the rest of the party we were there with. It was not a good experience but the staff was very helpful and tried their hardest to accommodate the best they could at times
Nice but extremely big
Resort was nice however you need a golf cart to get around because of the size. Dinner reservations need to be made in advance. Night one we had to eat at buffet because nothing was available. Rooms are very humid (wet bedding). Pool service for drinks is almost non existent, you find yourself going to bar yourself. The chic cabaret show was very enjoyable. Would recommend the hibachi restaurant as well. Wish at arrival they would have given a handout of all the events and shows happening during our stay.