LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating16169 reviews
Visited Cancun during a Hurricane in 2020 but the manager WAS AMAZING!
I went on vacation to Cancun for the first time back in October of 2020 with my sister, in the middle of Covid-19. When we arrived to the hotel, everybody was being evacuated. The hurricane was going to hit Cancun expected category 5! All guests, including me and my sister, were transported in buses to a safe shelter 1 hour away from the hotel. Our vacation became a scary nightmare. We went from the 5 hour flight from California to Cancun, with no shower, straight to a school shelter to sleep on the floor. BUT!!!! I have to say!! the LEADER in all of this was the amazing manager ROBIN!!! I have taken a long time to write this review because couldn't find the picture we took on my phone and then...well life happens!!! ROBIN WAS A TRUE LEADER. We, the guests, were all so frustrated and irritated with everything, this hurricane meant no more vacations, no more nice hotel and beach! ROBIN was so patient with every single of us, listening and trying to comfort us and fix something that was out of his control. TWO days after, were able to go back to the hotel, Robin went the extra mile to accommodate us and make us feel so welcomed. THANK YOU ROBIN FOR TAKING CARE OF ALL OF US AND BEING A TRUE LEADER! I hope you're still working here because I want to come back and say hi! Here are two pictures from the day we said goodbye to beautiful Grand Oasis. One with masks on and one without, that's the moment we finally saw Robin's face after 7 days out there. By the way the food was amazing! The place was pretty empty at the time, I loved it!
It’s dope! I recommend you come! Miguel, Karen and David from sports staff are great! The party was amazing and we are having so much fun over here! We really recommend coming here with friends and a good plan of fun
Highly recommend this hotel, it was a friends trip and we all have the best time here! The drinks, the beach club, everything!! And Alondra from entertainment team!l was amazing. She was so fun and made the trip so much better.
This hotel is amazing! Tysm to Miguel, Karen and David from the sports staff, this guys are incredible and the party was awesome, we can’t wait to come back with more friends and plans, very recommended
Surprisingly Great All Inclusive in Cancun
I’ve been to a lot of all inclusive resorts and this place is shockingly good. The food is legit top notch. We had the black level wristbands. They do have a lot of young partiers but do a good job of separating them from the “grownup” guests. There is also entertainment that is Cirque de Soleil level. Weird but great. Sakura (Marco was our server), Cocoa and White Box were quite good