An extensive offering of entertainment, shows, absolute comfort, wide spaces, and turquoise blue ocean; these are some of the features of this all-inclusive resort, located on one of the most beautiful beaches in Cancun. Grand Oasis Cancun offers daytime & nighttime experiences, activities for all likings, and an assortment of international culinary options for the whole family. Moreover, its expansive facilities boast adults-exclusive areas, ideal for enjoying a vacation as a couple or with friends. Guests will find the best rest in comfortable rooms with beautiful decor enhanced by the incredible views of the ocean or sunset.

Location

Cancun - Hotel Zone - Beachfront
Cancun International Airport (CUN) : 10 miles

Property Information

Buildings: 4
Floors: 6
Total rooms: 1230

{{title}}

Resort Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory STUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property.
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $72.62 MXN (approx. $3.92 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $9.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 185 MXN (approx. $10.8 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.


Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).

Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.

- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.

- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


*Please note the legal drinking age in Mexico is 18.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 16852 reviews
  • 1.0 star tripadvisor rating
    It sounds great but.... deceitful

    Aesthetic decor and grandeur appeal greet you as you walk into the lobby. Friendly and welcoming staff, but don't let that fool you once you're checked in. If you're planning to visit here, there's a tiered system for the 'All-Inclusive' package. These tiers weren't mentioned to us through the site we booked from Expedia or their own site. Quite disappointed when you check in, then go out to get drinks only to find out you're not able to order anything at the Lobby Bar because you're not a "Pyramid" member. Most of the entertainment or restaurants that were previously accessible to everyone are now part of an "Upgraded" tier. They failed to mention this as well. You can have this option if you're willing to pay, of course. But being informed at check-in that this isn't what you booked, but you can upgrade, feels deceitful. Staff are great, but management is a joke. Save yourself the trouble and check somewhere else. FYI - The chicken fingers by the Snack Bar are amazing!

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Amazing!

    Armando y Florencio era súper! Such great service, I definitely recommend coming here. If you like to party this is the place to be. Beautiful view and wonderful ambience to be in. You don’t be disappointed! Muchas gracias a Armando y Florencio to telling us what to do and to go! Gracias Grand Oasis!!! 🎉

    Apr 17, 2024
  • 4.0 star tripadvisor rating
    4/5 Beautiful Pool & Beach Common Areas

    4.5/5 - I was super nervous going to Grand Oasis because of all the negative reviews. My stay exceeded my expectations & I would stay again. We had the blue wristbands so we only had access to the ‘non exclusive’ areas which was sufficient for our 3 night stay. We had a wonderful time: Clean room (building 1 - ocean view), good food & drinks, beautiful common areas, friendly staff. We just wanted a few days to get away…and feel like we knew going into it what to expect for the option we booked. We decided to go the more economical “no frills” route vs paying a little more for access to the upgraded black wristbands “elevated experiences” - I view our stay & the way we booked it, similar to flying using a low cost no frills airline vs flying a larger more expensive airline where you pay more but you also get more. The 8/10 vs 10/10 review is only because to get hot water we had to adjust water flow in the tub to let half the water run out the tub faucet & half out of the shower head…if the setting was 100% on shower head we got only luke warm water. Also, reviews are correct on restaurants requiring reservations booking days out. We were there for 3 nights and there was only availability for one restaurant and it was only available on our third night. We booked with concierge right after we checked in on the first day. I even sent emails a couple days before arriving to try to book early knowing we had a short stay and reservations are full quick but my requests were declined. We booked directly with the hotel which included complimentary transport to and from the airport (although the contractor doing the pick up at airport was very confusing/borderline shady).

    Apr 17, 2024
  • 1.0 star tripadvisor rating
    WORST RESORT EVER

    If there is a zero rating- I would have given this place double zeros. Eve everything sucked from horrible, lengthy, rude check in. To non consumable food to moldy smelling rooms. The restaurants are all so rude refuse to accommodate our party of 8 at any restaurant. If I was not there with girlfriends I would have left this place minutes after checking in

    Apr 13, 2024
  • 4.0 star tripadvisor rating
    Just plain crazy!

    We took our college kids here on spring break knowing it would be very active. It was SO busy and there was craziness everywhere! Great ppl watching!! They had a lot of fun although some nights they didn’t feel completely safe with all of the partying going on. If we wanted quiet, we had no trouble finding it. I highly recommend the Si’an Kaan upgrade! The staff at this resort was the worst part. We are used to top notch customer service at AI resorts but I get it, this resort is full of young party-focused kids and I’m sure many are disrespectful. Nonetheless, we were disappointed that the customer service towards us as adults and with our upgrade was subpar. They definitely need to work on this!! Food at a la carte restaurants was good. Si’an Kaan room was great except our fridge didn’t get restocked as it should’ve been. Few shows they had were good! All in all, we’d probably come back and just know going in that service was poor and tip less unless it improves. Especially for Si’an Kaan-treat us better!

    Apr 13, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319